Ratings based on 504 Verified Reviews

3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Edmonton

Posted Oct 30, 2017
The Hotel staff were pleasant and the rooms were clean. It was clear that the hotel is used by people working shifts. The noise level within the hallway was loud throughout the night; people coming and going, loud talking, walking, and doors being closed. If you have a family it could wake up your kids. Also we booked on Expedia and meant to book in Jasper not Hinton. The booking was made and two hours later we tried to transfer from the holiday inn in Hinton to Jasper. The Hotel was not supportive and it forced us to stay with the booking which was inconvenient.
Comment from Hotel Management
Nov 13, 2017 by Jay, Hotel Management
Thank you for taking the time to review your stay with at Holiday Inn Hinton. We are very sorry that you had trouble transferring your booking made on Expedia and would like to thank you for your feedback. We value the feedback provided by customers and use it to continually improve our service towards our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Oct 23, 2017
Cons: The halls had a bit of a funky smell.
Hotel is a great value. Our room was very clean, quiet and very comfortable. The pool area was very well kept and clean. Nice to see that the pool/hot tub area hours are open later. This was great for us as we had been driving for over 12 hours that day and nice to be able to go into a hot tub to relax in. Checking in was quick and easy, Front Desk clerk was very kind and professional. Overall a great value and would stay here again.
Comment from Hotel Management
Oct 24, 2017 by Dilshard M., Hotel Management
Dear Great Value, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hinton. We strive to make each stay as pleasant and comfortable as possible and we appreciate that you brought the unfavorable part of your stay to our attention. I have shared your comments with our team and we all look forward to welcoming you back at our hotel. Yours in hospitality, Dilshard M.
1 out of 5
by A verified traveler

Posted Oct 23, 2017
no good thank you, not happy at all, very disappointed
Comment from Hotel Management
Oct 26, 2017 by Dilshard M, Hotel Management
Thank you for your review. We apologized for the inconvenience experienced. We hope you give us another chance by staying with us again to show that your unsatisfactory experience was an exception. Yours in hospitality, Dilshard M
1 out of 5
by A verified traveler from Ab

Really noisy. You cannot fall asleep.

Posted Oct 10, 2017
Really noisy. You cannot fall asleep.It is really a bad experience because during the whole night I heard the loud noises made by the upstairs person who kept walking and taking showers almost the whole night, therefore I was sleepless all night.
Comment from Hotel Management
Oct 13, 2017 by Dill, Hotel Management
Dear Jessy, Thank you for your valuable feedback. We are so sorry to hear that you did not have good nights sleep. Based on your review we are currently looking into this issue and will work towards fixing it to avoid this from repeating again. Once again my sincere apologies and we hope you will give us another opportunity to make it right. Yours in hospitality, Dilshard Mackeen Holiday Inn Hinton
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Decent hotel, good location. Staff were attentive to needs.
Comment from Hotel Management
Oct 10, 2017 by Dill, Hotel Management
Dear Valued Guest, Thank you for your wonderful review. We are happy you enjoyed your stay with us and had a great stay experience. We look forward to welcome you back on your next visit. Your in hospitality,
1 out of 5
by A verified traveler

Posted Oct 9, 2017
Non cancelation was available. Other hotels with the same price offer breakfast.
Comment from Hotel Management
Oct 13, 2017 by Dill, Hotel Management
Dear Anonymous, Thank you for taking the time to give us your valuable feedback. It is much appreciated. Based on your feed back we are so sorry that the hotel could not cancel your booking since it was booked through a third party agent. Unfortunately, the hotel has no authority as per the policies with our third party partners to make any changes for all third party bookings. Therefore, it becomes the responsibility of the hotel to advise our valued guest to reach out to their agents for any changes or cancellations. Holiday inn hotels are not a bed & breakfast hotel. We offer multiple rate options on all websites with breakfast included rates and without giving the choice to choose your type of booking packages based on budgets and needs at the time of booking. I hope this information will be help full and apologize for any inconvenience this may have caused and look forward to welcome you back in the future. Yours in hospitality, Dilshard Mackeen Holiday Inn Hinton
2 out of 5
by A verified traveler from kingston on

Over priced

Posted Sep 25, 2017
Pros: Nothing
Cons: Everything, need a elevator
Location: Not much
Very dated hotel. The website did not reflect the condition. We were on the second floor and had to hall our suitcases up.
Comment from Hotel Management
Sep 27, 2017 by San, Hotel Management
Dear Jan, Thank you very much for your review of your recent stay at our hotel. At Holiday Inn, we strive to provide the best of services and this time we fell short and disappointed to learn that we did not meet your expectation. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle area

Close to Jasper National Park

Posted Sep 15, 2017
Pros: Nice room with a sitting area and friendly staff Great pool with a water slide enjoyed by the kids. Restaurant staff and quality of food.
Location: Close to Jasper National Park.
Staff was always on the spot. We had a problem with getting a door unlocked and and a staff member noticed our problem immediately and was there to assist. Servers in restaurant were very friendly and helpful. Free breakfast was excellent--able to order a full one. If it is difficult to climb stairs, ask for a first floor room, They do not have an elevator. (The desk person did take the time to ask when we checked in if we could climb the stairs. I said no, so he took care of our request and found a room on the first floor.)
Comment from Hotel Management
Sep 15, 2017 by San, Hotel Management
Dear Bill, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. I am pleased to hear that you liked the level of service, amenities offered, food in our Greentree Restaurant. Our hotel is committed to providing our guests with the highest quality services and facilities and I am that we were able to execute an exemplary hotel stay experience. I have shared your comments with my team and we all look forward to welcoming you back at our hotel. Kind Regards, Sachin Pandey Guest Services Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Great staff, nice hotel. Kids enjoyed pool, bed was kinda small and room wasnt overly clean. Guy at reception was very pleasant to deal with. Parking spots are crowded
Comment from Hotel Management
Sep 6, 2017 by San, Hotel Management
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Hinton. We are delighted that you experienced pleasant service at our hotel and your overall stay was excellent. I have shared your comments with my team and we all look forward to welcoming you back at our hotel. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Quiet and comfortable

Posted Sep 3, 2017
This hotel is centrally located in Hinton right off the main highway, and close to many restaurants and gas stations. Despite the busy location, we found the hotel to be pleasantly quiet (as in not noisy) even though our stay was over a long weekend. The staff was accommodating and our room was clean. The fluffy feather pillows were a welcomed surprise. The clean, well maintained pool was definitely the highlight of our our young children's stay, and the water slide was a bit hit! Over all - a great experience.
Comment from Hotel Management
Sep 6, 2017 by San, Hotel Management
Dear Cass, Thank you for the wonderful review and we are delighted that you had a truly great experience. I have shared your positive comments with my team and we look forward to welcoming you back soon. Kind Regards, Sachin Pandey Guest Services Manager