Ratings based on 469 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
Overall was pleasant stay, but the front desk staff was weird. Asked for cleaning cuz bathroom was flood with water, told to clean by myself with towel smh
Comment from Hotel Management
Jul 21, 2017 by San, Hotel Management
Dear Guest, We are delighted to hear that you had a pleasant stay with us. Please accept our unreserved apology for the inconvenience caused. We look forward to welcoming you back and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager
3 out of 5
by A verified traveler from ON

Terrible beds, poor location

Posted Jul 19, 2017
Beds are very very soft, back breaking from decades ago. Location is one hour away from Jasper, not 20mins as advertised or promoted.
Comment from Hotel Management
Jul 21, 2017 by San, Hotel Management
Dear Guest, Thank you for taking time to share your review. Holiday Inn Hinton is located just 20 minutes away from Jasper National Park and 45 minutes away from Jasper town. Please accept our unreserved apology for the inconvenience caused. Your feedback has been discussed with the respective head of the department to ensure corrective steps are implemented at the earliest. We value you as our guest and hope you will continue to choose Holiday Inn for your future travel needs. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from canmore,ab

Typical Holiday Inn

Posted Jul 17, 2017
The hotel was. Ice, although we didn't use any of the amenities. Checking was pleasant and speedy. The room was a decent size although the bathroom was very small and there was minimal view. Just into the trees/bushes. I also found the pipes in the washroom and above our bed to be excessively noisy. Probably from the washroom or sink above us. I honestly expected a lot more from the room. We paid a decent price of 225$ through Expedia. I should have done my research as we overpaid, especially since a guy walked up off the street and paid $159. Not impressed with Expedia at all and will definitely think twice about using them again.
Comment from Hotel Management
Jul 21, 2017 by San, Hotel Management
Dear Michael, It was a pleasure having you stay at the Holiday Inn Hinton and we thank you for sharing your feedback with us. I have shared your comments with my team and we all look forward to welcoming you back at our hotel. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Great facility. Really friendly staff. Expensive in the tourist months.
Comment from Hotel Management
Jul 18, 2017 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. I am enthralled to know that you found all aspects of your stay from check-in till check-out to be impeccable. I look forward to welcoming you back soon. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommended

Posted Jul 17, 2017
Old hotel. But very clean with freindly staff. If you ok with the the price, I recommend it.
Comment from Hotel Management
Jul 18, 2017 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. Delivering exceptional service is of utmost importance for us and we are very grateful that you have experienced it. We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Nice hotel, friendly staff, clean rooms, clean pool .. lots of hallway noise.
Comment from Hotel Management
Jul 11, 2017 by Jay, Hotel Management
Thank you for taking the time to review Holiday Inn Hinton and share your experience. We are very happy the you found the staff friendly, rooms and pool clean, and apologize for any hallway noise that you experienced. We take your feedback seriously and will make any adjustments possible to alleviate this issue for future guests. We hope to see you again soon.
3 out of 5
by A verified traveler from Edmonton

Far from jasper town

Posted Jul 9, 2017
Front desk staff were quite friendly. But room service was bad and house keeping was horrible.
Comment from Hotel Management
Jul 9, 2017 by San, Hotel Management
Dear AJ, Thank you for sharing your review on Expedia. We are enormously happy to learn that you found our front desk staff friendly. We regret to note you were not too pleased with housekeeping and room service. I have made note of inconveniences caused and discussed it with the respective departments to ensure that it doesn't happen again. We value you as our guest and sincerely hope you will continue to choose Holiday Inn for your future travel needs. Kind Regards, Sachin Pandey Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Only one bad thing they don't have an elevator. Staff was very good. Breakfast was good.
Comment from Hotel Management
Jul 7, 2017 by San, Hotel Management
Dear Guest, Thank you for sharing your valuable feedback with us. We are enormously happy to learn that you were happy with almost all aspects of your stay. We Look forward to welcoming you back soon at Holiday Inn Hinton. Sachin Pandey Guest Services Manager, Holiday Inn Hinton
4 out of 5
Recommended
for Everyone
by A verified traveler from la

Good stay . Big door noise.

Posted Jul 5, 2017
Hotel is clean and quiet except door sound from other room is too loud.
Comment from Hotel Management
Jul 6, 2017 by San, Hotel Management
Dear Jason, It was a pleasure having you stay at the Holiday Inn Hinton and we thank you for sharing your feedback with us. We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager
1 out of 5
by A verified traveler

Hotel Facilities & Condition

Posted Jul 2, 2017
The stuff at the hotel is superb, very helpful and always smiling, the rooms however are terrible and the bathrooms are in even worse conditions. No water bottles in rooms, microwave did not work, etc.
Comment from Hotel Management
Jul 3, 2017 by San, Hotel Management
Dear Singh, Thank you for submitting your review of our hotel. I would like to start by apologizing to you for the inconveniences you faced at our property. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Kind Regards, Sachin Pandey Guest Services Manager