Ratings based on 621 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great Locations.

Posted Jun 7, 2018
Location: Family mart just next door. Trams station nearby which is really great.
Great Location as . Was abit disappointed with the staff who serve us during check-in as was abit unfriendly.
Comment from Hotel Management
Jun 11, 2018 by Hotel Operation Manager Megumi Aoyama, Hotel Management
Thank you for staying at our hotel. We are grateful for your kind words about location. And that is the greatest source of encouragement for all of us. We deeply apologize for any inconvenience you may have suffered about staff. We look forward to welcoming you again in the future. Best Regards,
3 out of 5
by A verified traveler from Melbourne

Posted May 30, 2018
Room and bathroom very very small
Comment from Hotel Management
Jun 4, 2018 by Hotel Operations Manager Megumi Aoyama, Hotel Management
Thank you for staying at our hotel. However, it is regrettable that I can not meet my expectations concerning the size of the room. Please share your opinion with everyone. Thank you for taking the time to share your experiences with us. Thank you.
5 out of 5
by A verified traveler from Queensland, Australia

Posted May 23, 2018
The hotel is a little bit from Hiroshima station but a great location by sitting on a main road and by having a street car stop right outside! The hotel was very clean and comfy and the check in process was seamless. They were very happy to hold our bags for us also as we had arrived early. The amenities were great also and staff were always keen to help as much as they could. We would definitely come back to Chisun Hotel.
Comment from Hotel Management
May 28, 2018 by Hotel Operation Manager Megumi Aoyama, Hotel Management
Thank you for staying at our hotel. We are grateful for your kind words about location. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Great position within walking distance of a Peace Park and Castle Exceptional value for money with the Expedia price A quite innovative way of dispensing coffee bags, tea sachets, personal care items etc. other hotels might learn from them.
Comment from Hotel Management
Mar 21, 2018 by Hotel Operation Manager Megumi Aoyama, Hotel Management
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards, Hotel Operation Manager  Megumi Aoyama
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean room, good value, good location.

Posted Feb 21, 2018
A good experience, close to Peace Park, Castle, shopping, and restaurants. Would stay again.
Comment from Hotel Management
Feb 25, 2018 by Hotel Operation Manager Megumi Aoyama, Hotel Management
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Close to train station and night life

Posted Dec 30, 2017
Chisun hotel is in a great spot, only a few tram stops away from the train station and walking distance to all tourist destinations. Only a few blocks away is a massive shopping and dining area spread over many streets with hundreds dining options with everything from hole in the wall dining options to large restaurants. Friendly stafff and tasty breakfasts. The only thing that tainted out stay was an extremely disrespectful family in the room above that received a number of complaints from many guests due to the thumping and noise and what sounded like renovations above us all through the night. Staff were very apologetic but couldn’t do much to stop the racket.
Comment from Hotel Management
Jan 4, 2018 by Hotel Operation Manager Megumi Aoyama, Hotel Management
Thank you for staying at our hotel. We are grateful for your kind words about location & Breakfast. And that is the greatest source of encouragement for all of us. However, sorry for the inconvenience regarding noise. It is a pity that we spoiled my precious trip. We deeply apologize for any inconvenience you may have suffered. We will make every effort to improve our service. Best Regards, Hotel Operation Manager  Megumi Aoyama
4 out of 5
by A verified traveler

Great Budget Hotel

Posted Dec 20, 2017 on Hotels
Pros: Great location for dining, shopping and ground transportation. Their breakfast is delicious. Cons: Rooms are very tiny.
Comment from Hotel Management
Jan 3, 2018
Thank you for staying at our hotel. We are grateful for your kind words about location&Breakfast. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards, Hotel Operation Manager  Megumi Aoyama
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Cheap hotel, very affordable but very small room

Posted Nov 18, 2017
Good for those with a budget, however rooms are very small and staffs were average with customer service. Very close to main streets and bus/ trams station.
Comment from Hotel Management
Dec 20, 2017 by Hotel Operation Manager Megumi Aoyama, Hotel Management
Thank you for staying at our hotel. We are grateful for your kind words about location. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,
3 out of 5
by A verified traveler from Australian

Posted Nov 8, 2017
Cons: The room size
Location: Location was good
Double room far, far too small, not comfortable for two people, had we realised the rooms were so small we would have booked a twin room for the extra little bit of space.
Comment from Hotel Management
Dec 20, 2017 by Megumi Aoyama Hotel Operations Manager., Hotel Management
Thank you for staying at our hotel. We appreciate your kind words about the place. Located in the center of Hiroshima city, ideal for sightseeing. However, it is regrettable that I can not meet my expectations concerning the size of the room. Please share your opinion with everyone. Thank you for taking the time to share your experiences with us. Thank you.
4 out of 5
by Pavel

This traveler left a rating score only Posted Nov 8, 2017 on Hotels