Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Toronto

Hiroshima hotel

Posted Jul 18, 2016
We stayed just one night. The hotel is convieniently located and was very nice. Staff members at the check in desk were very friendly and helpful. The room and bed were clean and comfortable. The only negative is the pool hours- everything closes very early / if I remember correctly , it was closed at 8 pm.
Comment from Hotel Management
Jul 19, 2016 by Hotel Staff, Hotel Management
Thank you very much for choosing and staying at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. However, we sincerely apologize for your inconveniences that you experienced on our pool. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
3 out of 5
by A verified traveler

Acceptable Experience

Posted Jul 4, 2016
Pros: Breakfast, Clean, convenient location
Cons: Facilities fee should be more transparent, perhaps should be discounted or free to hotel guests.
Location: 10 min walk to the busy area
We stayed a night with family. Not completely a pleasant experience. The hotel requires holding credit from credit card which is rare in Japan. Snacks were not free. We were originally attracted by the swimming pool which may allow a break from onsen. However, the pool entrance fee was way too expensive and we gave up at the door. We had the impression of being ensnared by the hotel descriptions. I wonder why there is no clear facilities fees found in the room information sheets to avoid misunderstandings. However, the hotel breakfast was good which added marks to the stay.
Comment from Hotel Management
Jul 8, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback.  We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
4 out of 5
by A verified traveler

Posted Jul 3, 2016
駅からは少し離れているが町の中心であり、便利なところである。設備についても対応についても申し分ない。
Comment from Hotel Management
Jul 5, 2016 by Hotel Staff, Hotel Management
この度はANAクラウンプラザホテル広島をご利用いただきまして、誠にありがとうございます。 また、お褒めのお言葉をいただきましたこと、重ねて御礼申し上げます。 これからもより多くのお客様に快適なご滞在を提供すべく、より良いサービスの提供に努めて参ります。 引き続きANAクラウンプラザホテル広島、ならびにIHG・ANA・ホテルズグループジャパンをご利用くださいますよう、お願い申し上げます。
5 out of 5
by A verified traveler from New York

Great hotel by the Peace Memorial Park

Posted Jun 20, 2016
Pros: The hotel staff was extremely accoadating and friendly!
Location: Perfect location in the heart of Hiroshima!
Amazing hotel! We stayed with 3 people and the hotel staff even added an extra bed.
Comment from Hotel Management
Jun 22, 2016 by Hotel Staff, Hotel Management
Thank you very much for your stay at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are pleased that you were satisfied with our staff, and our service met your expectation. We hope to have the opportunity of welcoming you back in the near future.
3 out of 5
by A verified traveler

Posted Jun 14, 2016
バスルーム内の臭いが気になった。窓のないバスルームなので通常の清掃に加え臭い対策に気を使うべきと思われた。
Comment from Hotel Management
Jun 16, 2016 by Hotel Staff, Hotel Management
この度はANAクラウンプラザホテル広島をご利用賜りまして、誠にありがとうございます。 しかしながら、お部屋のバスルームの臭いに関して大変ご不快な思いをお掛け致しましたこと、誠に申し訳なく深くお詫び申し上げます。 お部屋の清掃、臭いに関してのチェックは最重要課題として力を注いで参りました。 しかしながら今回はお客様のご期待に沿うお部屋の提供が出来ておらず、お客様に大変なご迷惑をお掛けいたしましたこと、重ねて深くお詫び申しあげます。 お客様からのお言葉を深く心に刻み、再度教育を徹底させ、お客様のご期待に添えるサービスを提供する所存でございますので、何卒この度の件につきましてはご寛恕賜りますよう、謹んでお願い申し上げます。 末筆乍ら、お客様ならびにご家族の皆様のご健勝とご多幸を心よりお祈り申し上げます。
4 out of 5
by A verified traveler

Posted Jun 12, 2016
建物や設備自体は古いですが、清潔に保たれていました。全体的に落ち着いた感じでした。朝食付きのプランは、お得感がありました。
Comment from Hotel Management
Jun 16, 2016 by Hotel Staff, Hotel Management
この度はANAクラウンプラザホテル広島をご利用いただきまして、誠にありがとうございます。 また、お褒めのお言葉をいただきましたこと、重ねて御礼申し上げます。 これからもより多くのお客様に快適なご滞在を提供すべく、より良いサービスの提供に努めて参ります。 引き続きANAクラウンプラザホテル広島、ならびにIHG・ANA・ホテルズグループジャパンをご利用くださいますよう、お願い申し上げます。
4 out of 5
by A verified traveler from Los Angeles

Amazing staff

Posted Jun 11, 2016
Amazing staff, great location and breakfast but our room was small even by Japanese standards. We had a double bed and there was no room to even open our suitcases.
Comment from Hotel Management
Jun 12, 2016 by Hotel Staff, Hotel Management
Thank you very much for staying at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are pleased that you were satisfied with our staff and service. However, we sincerely apologize for your inconveniences because of the size of our moderate double bed room. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We sincerely hope that your business or pleasure will bring you back to Hiroshima again. It is a great pleasure for all our staff to welcome you again at ANA CROWNE PLAZA HIROSHIMA.
4 out of 5
by A verified traveler from canadian

proximity and service

Posted Jun 5, 2016
Pros: Proximity to Peace park. Concierge very helpful re tram transportation etc
Cons: Twin room overpriced.
Location: unique Japanse restaurants where you sit around stainless steel counters and enjoy. They love a smile as English limited.
Miajima island worth a visit . Take tram to port. Took tram from and to Hiroshima station. Stop 5 min walk from hotel. Local Japanese restaurants nearby. Check trip advisor.
Comment from Hotel Management
Jun 10, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your good comment to our concierge. However,  we sincerely apologize for not having met your expectations for the price. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
5 out of 5
by A verified traveler

Close to Peace Park, shopping & restaurants

Posted May 30, 2016
Pros: Fast, friendly and flexible customer service.
Location: Short walk to the Peace Park and also close to the variety of stores as restaurants.
We thoroughly enjoyed our Japanese breakfast and the buffet breakfast on the first floor. The buffet restaurant had more to offer in terms of food and drinks but the Japanese restaurant had a serene and peaceful setting next to the garden and pond. Of particular note was the exceptional and friendly customer service. The two staffers at the bell captain's desk in particular exceeded our highest expectations. Our room was small but it was clean and easily satisfied our needs.
Comment from Hotel Management
May 31, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
by A verified traveler from Manchester

brilliant location for the peace park. short walk

Posted May 26, 2016
We only had one night planned in Hiroshima so location was crucial. This Hotel was excellent and rooms large - compared to Tokyo. I'd recommend booking a twin room even as a couple as you get a larger room and the beds are almost doubles anyway.
Comment from Hotel Management
May 27, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,