Ratings based on 709 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location, very good gym!

Posted Feb 15, 2017
Very close to Peace Park and Hondori shopping. Easy access to the streetcar...and Starbucks right across the street! I need to workout when I travel so the gym is very important. This hotel has a really big workout room...you can use the open space to stretch, do walking lunges, anything. They also have decent cardio machines like treadmills and bikes. And they have a full set of barbells - not common in Japan hotel gyms! Bed was a bit hard. But, I must say that I made an error when I checked in and had reserved smoking instead of non-smoking. The front staff were very good about finding me another room.
Comment from Hotel Management
Feb 18, 2017 by Hotel Staff, Hotel Management
Thank you very much for your stay at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel for excellent price

Posted Jan 24, 2017
Pros: Location, vicinity of city attractions
We enjoyed our stay in Crowne Plaza ANA Hiroshima. The hotel room was clean, confortable, the price was affordable. The hotel is at excellent location, in the city centre, close to Peace Memorial Park and other attractions. Modren and classy facility. Nothing to complain about!
Comment from Hotel Management
Jan 27, 2017 by Hotel Staff, Hotel Management
Thank you very much for your stay at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We sincerely hope that your business or pleasure will bring you back to Hiroshima again. We look forward to having you as our guests again. Your Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
The hotel was in walking distance of the Memorial Park, Hiroshima Castle, and several shopping malls. Our room wasn't spacious but it was very clean. The hotel staff were kind, helpful and several spoke English. I would stay at this hotel again.
Comment from Hotel Management
Dec 23, 2016 by Hotel Staff, Hotel Management
Thank you very much for your stay at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2016 on Orbitz
Fantastic time. The service of staff was outstanding, the hotel room lovely and the good delicious.
Comment from Hotel Management
Nov 27, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
by A verified traveler

First class service in Hiroshima

Posted Oct 29, 2016 on Hotels
Absolutely first rate service. Unfortunately WIFI was unreliable, which is a negative for most business travelers.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you very much for your stay at ANA CROWNE PLAZA HIROSHIMA on your recent trip. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. Keeping your warm comments in our minds, we strive to enhance our service so that we can meet what our guests expect. We sincerely hope that your business or pleasure will bring you back to Hiroshima again. It is our great honor to be able to have you as our guests again. Yours Sincerely,
4 out of 5
by A verified traveler

Great location and rooms, but short pool hours

Posted Oct 17, 2016 on Hotels
This hotel was at the southern end of the Peace Park, perfect for access to the Peace Museum or a quiet stroll in the park. Several highly rated restaurants were within a few blocks as was shopping. A tram stop was a block away. Breakfast was not included. Wi-Fi was free but kept dropping out. The pool required daily payment (more than most Japanese museums in price) and was part of the hotel spa (which has its own entry fee), but was only open during the day until evening, so not very suitable for those who want to sightsee during the day, have dinner, and then relax in the pool.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback.   We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
4 out of 5
by A verified traveler

Small room without water

Posted Oct 7, 2016 on Hotels
We were surprised that the hotel was without free mineral water. Even when we wanted to go buy some water, there isn't any vending machine available. Better buy your drinks before going to hotel. Room was pretty squeezy. The good thing was there's ONE tv channel on English movies (*which I deem it as rare). Also, their bath salt was nice. Location-wise, the nearest tram station is approximately less than 10 minutes walk away. Still considered convenient. The A-bomb popular tourist site is nearby too. In fact some of the malls and nice eating places are easily accessible by walking within an approximate 20 minutes.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback.   We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

This hotel was awesome and inexpensive!

Posted Oct 6, 2016
We only stayed one night and had a great experience. It is located super close to the Atomic Bomb museum. The hotel staff was helpful and fun. I can't say anything bad about our experience.
Comment from Hotel Management
Oct 14, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location for tourists but small rooms..

Posted Sep 26, 2016
Good breakfast buffet....but crowded at times. Small rooms with one side of bed against the wall!!
Comment from Hotel Management
Sep 28, 2016 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback.   We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
4 out of 5
by A verified traveler

Convenient location and nice hotel.

Posted Sep 23, 2016 on Hotels
Hotel is very convenient located near the dome memorial and shopping streets. Room was very small, but typical for Japanese business hotel. Japanese breakfast was fantastic. Very clean room and very nice and service minded staff.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,