Ratings based on 757 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Conveniently located and comfortable

Posted Jun 26, 2017
A really convenient location if you plan on learning Hiroshima's recent history. Comfortable and clean room; nice buffet restaurant with variety of foods.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Nice Hotel, Close to Peace Memorial

Posted Jun 25, 2017
Stayed one night In June. Hotel staff were very accommodating, and received a free room upgrade. The room was very clean, with all amenities included. You can order pillows of different firmness, and they have sleep eye masks that get warm. Resturants are available in the hotel. Free wifi. Very close to tram car stop (connected to the Hiroshima JR station). Also, 6 minute walk to the atomic bomb dome and peace memorial. Would definitely return.
Comment from Hotel Management
Jun 26, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Didn't have room we booked.

Posted Jun 2, 2017
We had to wait 10 minutes for the staff to find us a room. Had previous reservation. They claimed they did not have a room for us but finally found one.
Comment from Hotel Management
Jun 5, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback.   We sincerely apologize for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to public transportation and tourist spots

Posted May 18, 2017
Excellent views from the 12th floor and upgrade to our rooms for a very small amount per night, great staff who were very helpful
Comment from Hotel Management
May 20, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Good hotel and position for peace park. Good breakfast.
Comment from Hotel Management
May 15, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Location

Posted May 9, 2017
Pros: Location! Very comfortable bed
Cons: bathroom needs updating bedroom is very small seating in the lobby for guests
Location: easy walk to the Peace memorial garden and museum _ must see! easy walk to catch the ferry boat to Miyajima - highly recommended
Very pleasant stay for one night during Golden Week Huge street festival was right in front of the hotel (exciting and fun!) Had easy walk to Peace Memorial Museum & Park
Comment from Hotel Management
May 11, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We also appreciate for your comment about our bathroom, and we will make use of your valuable comment for our future operation. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
We had nice executive room in lounge flor. We had nice big room with nice view. The only thing that we didn’t like is that they should change some of the furniture which is little old and carpet (we had problem with the smell of the room) the stuff in reception is great and helpful
Comment from Hotel Management
Apr 24, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. However, we sincerely apologize for your unpleasant experiences especially the smell of the room. We immediately take an action to check the condition of the room to avoid this situation. We appreciate for your valuable comment, and we will make use of your comment for our future operation. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Perfect location

Posted Apr 20, 2017
Perfect location for walking to Peace Park , A bomb building and taking private boat from Peace Park Pier to Miyajima. Visit Cafe Ponte on canal for lunch- a good Italian restaurant.Hotel Front desk person was helpful and let us into our room 3 hours before check in. Breakfast is good and you can choose between Western or Japanese. Yen 1,200 by taxi from Hiroshima station
Comment from Hotel Management
Apr 23, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 27, 2017
Nice hotel Not near JR station, but near the district with shopping area and restaurants
Comment from Hotel Management
Mar 30, 2017 by Hotel Staff, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
4 out of 5
by Michelle

Posted Mar 23, 2017 on Hotels
Very convenient location for the Peace Memorial, but far from the JR station.
Comment from Hotel Management
Apr 1, 2017
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for your inconveniences. Please understand that our hotel is located on the center of Hiroshima city, hence it is little far from JR station(15min by taxi or 25min by streetcar). On the other hand, you can easily access to many places for example Hiroshima Peace Memorial Museum(7min by walk). We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,