Ratings based on 730 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from 山口県

洗練されたホテル

Posted Feb 9, 2016
スタッフの対応、部屋の広さ、設備において大変満足いたしました。 エレベーターが分かれていて、宿泊客しか6階以上のフロアに入れないようにセキュリティ面での配慮がなされていて、女性でも安心して泊まれると思います。 他のホテルより料金は高めですが、それに見あった空間と時間を提供してもらえるホテルだと思います。
5 out of 5
Recommended
for Everyone
by A verified traveler

居心地良し★

Posted Jan 20, 2016
申し分ないです★ あえて贅沢を言うなら ・ルームサービスの夜食に和食(うどん、おにぎり等…)あれば最高です。 ・鏡台越しにバスルームが丸見えなのでカーテン等あれば、と。 ま、無くても快適でしたが、夜中の空腹時に少し贅沢な事思ったのと、お風呂に入る時に着替え丸見えだ!と、思いました。
5 out of 5
Recommended
for Families
by A verified traveler from Eastbourne, East Sussex UK

Excellent hotel very conveniently placed

Posted Jan 3, 2016
Pros: The large rooms, friendly and helpful staff, good food, excellent location
Cons: Can't really think of anything!
Location: Right by Hiroshima rail and bus stations. Really easy to get to anywhere in Hiroshima from the hotel by public transport.
This hotel is new and on a grand scale. The rooms are generously sized and well designed. The staff are exceptionally keen to help (even for Japan). The food is excellent. It is a luxury hotel but has some very good price deals out of season.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Very New Hotel, attentive staff

Posted Jan 2, 2016
Location: While 2 minutes walk from the station, it is a 30 minute walk or 15 minute trolley tram ride from most things of interest.
Located next to Hiroshima Station (Shinkansen), the Sheraton is very new, with BIG rooms. Good noise insulation (trains) and staff who were keen to please. Services and restaurant were very reasonably priced. Definitely would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from 神戸市

JR駅に近い便利なホテル

Posted Dec 30, 2015
Pros: 静粛さや空調と部屋の広さ
Cons: トイレの音が気になる人がいるかも
Location: 長い間,広島駅前は工事をしているので,それが終わるまで少し不便
ロケーションがとても便利なので広島に行った時の定宿として利用している 朝食は充実しており,美味しい ホテルスタッフの対応も良い
5 out of 5
Recommended
for Families
by A verified traveler from 大阪

12月平時に宿泊

Posted Dec 18, 2015
Pros: 広島の中では築年数が浅いので、綺麗で快適なところ。
Cons: 特にないです。
Location: 駅から近く、1階にはコンビニもあり便利です。
広島の滞在時にはよく宿泊させていただいてます。駅からすぐの立地にあり便利です。 現在は広島駅が工事中のため、少し迂回が必要ではあります。 ホテルスタッフの方はどなたも気持ちの良い笑顔で、チェックイン時、チェックアウト時も丁寧でスムーズな対応です。 小さな娘とチェックインした際、すぐに子供用のアメニティをご用意しましょうか?と聞いてくださりました。 子供用のスリッパ、歯ブラシ、ハンカチの入ったセットがとても有り難かったです。 ロビーフロア、エレベーターフロア、客室フロアどこも清潔で清掃が行き届いていて明るく綺麗です。 客室も十分な広さがあり水回りを含めすべて清潔で綺麗、空調も快適でした。 また広島滞在の際には利用したいホテルです。    
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

깨끗한 비지니스 호텔

Posted Dec 11, 2015
Pros: 무엇보다 객실 안에 모든 용품들이 비치되어 있습니다.
Cons: 없음
센칸센 100 미터 앞에 위치한 교통 좋고 조용하고 깨끗한 호텔입니다. 또한 많은 호텔들을 다녀봤지만 모든 욕실용품들을 다 비치한 곳은 찾기 어려웠는데 이 호텔은 다 비치되어 있었습니다. 굉장히 마음에 들었습니다.
4 out of 5
Recommended
for Everyone
by A verified traveler from Asia

- one of hotel choice

Posted Dec 10, 2015
- closed to JR station - neat and tidy bedroom - good quality of mattress For further improvement⋯⋯ - pay more attention on service provision / show more caring on customer needs eg tell in advance on password to access free wifi when check in; & - refill consumable product eg 2 bottle of complimentary water, grooming items during housekeeping.....
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely hotel

Posted Dec 10, 2015
This hotel was perfect for our last few days in Japan. The staff were wonderful (they went above and beyond, especially for anything to do with my baby son!), the rooms were very clean and really nice, and the breakfast buffet was good. The location was excellent; very convenient for arriving/departing on the shinkansen, and easy to get everywhere on the sightseeing bus (free with a JR Pass). Minor criticisms: real (espresso) coffee at breakfast would be an awesome addition, and the double beds are Japanese-sized (not great for people who are tall even by Western standards). Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lon

nice hotel right next to station, sightseeing bus

Posted Dec 5, 2015
Pros: location
Cons: exec floor facilities
Location: lots to see.
Standard Sheraton. Nice rooms. Good staff. Exec floor somewhat disappointing. poor range of snacks etc. v keen to close early. not fantastically informed about local events ... had to constantly refer to staff elsewhere.