Ratings based on 146 Verified Reviews

4.3 out of 5
81% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Oakland Ca

A beautiful place to stay in Puebla

Posted Jun 13, 2018
This hotel is absolutely beautiful.The staff is wolcoming and eager to help.The swimming pool and hot tub could be more readilly available but I did not have a use for either.Very nice artwork and a scrumptious breakfast.
5 out of 5
Recommended
for Couples
by A verified traveler

Nice rooms, friendly staff, excellent location

Posted Oct 26, 2017
Pros: Staff was especially friendly.
Cons: Bathroom cleanliness
Location: Great location, within walking distances of cathedrals, museum, parks, restaurants, etc.
Comfortable and stylish rooms, with a very friendly and helpful staff (who were also very patient with my limited Spanish). Centered around a very nice courtyard, and a short walk from the zocalo and other attractions on central Puebla.
Comment from Hotel Management
Dec 27, 2017 by Sincerely Diana Mora Loyalty, Hotel Management
Buenos días! Primero que nada queremos agradecerle por sus por sus amables palabras, es un gran honor para nosotros saber que fuimos elegidos como su opción de descanso y relajación, por otro lado . Como usted lo comenta el Sueño Hotel & Spa se caracteriza por tener una arquitectura bella no solo por su exterior sino también por cada diseño único de nuestras habitaciones, así mismo contamos con cuatro categorías diferentes las cuales pueden o no tener diferentes servicios dentro de la habitación. El Sueño hotel & Spa se encuentra ubicado en pleno centro histórico ayudándonos a tener fácil acceso a diferentes sitios turísticos de gran interés. Esperamos verle pronto y siga disfrutando de nuestra hermosa ciudad Atentamente Diana Mora Fidelización
5 out of 5
Recommended
for Everyone
by A verified traveler from Maplewood, NJ

Comfortable, stylish, and friendly

Posted Oct 22, 2017
Pros: Very pretty spaces, and staff was very friendly
Location: Great location, within walking distance of museums, restaurants, cathedral, parks, university, etc.
Had a great three nights here Staff was very helpful and friendly, and very patient with my poor Spanish. Rooms are comfortable and stylish, and the courtyards and common spaces are lovely. Restaurant is reasonable and good. Close to the zocala and lots of other good stuff. Recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler

Puebla Earthquake during our tourist visit

Posted Sep 24, 2017
Pros: privacy location food service great ceiling fans
Cons: extend jacuzzi and steam room hours
Location: plenty of sight seeing Barroc era churches, museums, bars, restaurants, marque, Cathedral.
This is the most amazing jewel hidden in downtown historic Puebla. The room was cozy and very private, Staff was very cordial and friendly. They made us feel welcomed despite the catastrophic circumstances of an earthquake, the food is a plus. We preferred staying in the hotel and eat dinner under a cozy intimate setting. Breakfast was superb with a cornucopia of culinary delight. The coffee is freshly brewed every morning. El Sueno is perfect for the visitor who wants to step back into old Mexico in modern comforts and privacy. It is conveniently located a few blocks from zocalo and the main church. El Sueno is a boutique hotel to pamper the traveler that prefers a unique and intimate experience instead of staying at a chain brand hotel. It is a memorable experience! Abner & Gary
5 out of 5
by Morgan

Charming hotel in downtown Puebla

Posted Jul 5, 2017 on Hotels
El Sueño is a lovely boutique hotel very well situated in the heart of the historic district in Puebla. The service is excellent, it's clean and comfortable. Breakfast was delicious and the bar offers great cocktail options.
Comment from Hotel Management
Jul 8, 2017 by Irving Camacho, Hotel Management
Apreciable huésped es un gran honor haber sido elegidos como su opción de descanso y relajación, gracias a comentarios como lo suyos es que podemos medir cada meta alcanzada. Como pudo observar nuestras instalaciones están edificadas en una casona del siglo XVIII por lo que cada rincón de nuestro maravilloso hotel conserva la autenticidad, por otro lado cabe señalar que nuestras habitaciones están inspiradas en mujeres soñadoras que dieron su mayor esfuerzo para alcanzar su éxito personal. Una de las principales ventajas con las que contamos es la gran ubicación en el centro histórico de nuestra bella ciudad, logrando tener acceso a diferentes sitios de gran interés. Esperamos verle pronto y decida seguir viviendo sueños inolvidables.
5 out of 5
Recommended
for Everyone
by A verified traveler from Evanston IL

Loaded with character

Posted Feb 1, 2017
Pros: Location, architecture, charm. Room was comfortable, staff friendly and helpful.
Cons: There initially was no heat in the room, but a space heater was provided. Would be nice to have some drawers to unpack your stuff.
Location: Fascinating city, much to do, all w/in walking distance, except for Cholula - take a tour. Urieta Talavera factory a must. Sun. concert at square.
This location is great - just a couple of blocks from the main square. The room was very large, with lots of architectural interest. One drawback was the lack of an exterior window in the room, but there was a skylight that let in a little bit of sun. When we were there (late January), it got cold at night, and there was no heat in the room, but when we asked, we were given a space heater which solved the problem. The lobbies and common areas are beautiful, and there is a rooftop deck, which is great when the sun is out, and provides some nice views.
Comment from Hotel Management
Feb 7, 2017 by Sincerely Sara Perez Loyalty, Hotel Management
Dear Elizabeth It is a pleasure for us to read that your stay in our hotel was of your total comfort and pleasure. The "Peregrina" room where you stayed as you comment is full of architectural beauty. For the location of the hotel, architecture and construction type you will feel colder inside the hotel, however for our guests to have a dream stay we have portable heaters As you mention we have a completely central location, where one can access tourist places on foot and enjoy all the beauty of the city of Puebla. We appreciate all your comments as well allowing us to improve in all aspects within the hotel. We hope to have your valuable presence again to continue enjoying the majestic beauty of "El Sueño Hotel & Spa"
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City / Canada

Beautiful hotel boutique next to Puebla's Zócalo

Posted Dec 22, 2016
We were expecting an old hotel, as it is just in downtown Puebla, but we were surprised since we walked in. The staff is super kind. Our room was beautiful "Frida". A cozy place with all the necessary for us to enjoy our stay. We recommend this place a 100%!
Comment from Hotel Management
Dec 24, 2016 by fidelizacion@elsueno-hotel.com, Hotel Management
Thank you very much for dreaming about us and we hope that in the next visit to puebla we will take into account, since it will be a pleasure to attend to you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great stay!

Posted Oct 10, 2016 on Orbitz
Pros: Great place to stay. Comfy beds. Staff was amazing. Water from sink smelled a little like sulfur. Otherwise everything else was perfect
Cons: Slight Sulfur smell in water from sink. No problems with shower
Location: Walkable distance to restaurants museums zocalo.
5 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Excellent!!!!!
4 out of 5
by A verified traveler

chill vibes !

Posted Oct 5, 2016 on Hotels
Cleaning at room was not that cool.. a lot of dust, hair and the bath tub and shower was a bit to rusty. Service, food, suite and vibes were on point ! Dankee