Ratings based on 394 Verified Reviews

3.3 out of 5
57% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Good Location

Posted May 11, 2018
no hot water for 2 days. Old hotel needs renovation
2 out of 5
by A verified traveler

This traveler left a rating score only Posted May 7, 2018
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Historical charming building, excellent location

Posted May 2, 2018
Perfect location, safe, clean, good value but no airconditioning. Highly recommend it.
2 out of 5
Recommended
for Everyone
by A verified traveler from Harrogate

Excellent Locatton - but that's it!

Posted Apr 24, 2018
Pros: Location was great
Cons: Decor - very tired Carpets - Needed throwing out Breakfast - OK but could have had a bit more variety
Location: Brilliantly located for all sights
The Hotel could be lovely - but sadly it is very very tired. The location however is excellent - close to everything. However it is very very tired. The decor is shocking - the carpets terminal and the bathrooms in dire need of modernisation! The staff were OK - but a bit grumpy - especially when we asked for a room with a shower rather than a bath - but then we decided to stay put as the second room offered was even worse!
3 out of 5
by A verified traveler

Clean, good location but breamfast chaotic

Posted Apr 15, 2018
Friendly staff, clean room and en suite and good location. Sadly, breakfast was chaotic and not a relaxing experience. The breakfast room was too crowded due to poor layout and carrying hot drinks from one room to another was a bit dangerous as a result. Shame.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Apr 13, 2018
Room was clean, Carpet needed to be cleaned or newer. Staff was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Overall nice hotel for the reasonable cost, very well-located. Both my friend and I faced the same problem - the staff cheated us with booking a taxi to the airport - they say one fixed price in the morning which increases in the evening when you can't cancel the already arrived cab
5 out of 5
Recommended
for Couples
by A verified traveler from Devon UK

old Italian hotel

Posted Mar 6, 2018
Pros: Location & old style charm. Breakfast was good & included bacon & eggs.
Cons: Love it as it is
In its day the Palace Hotel would have been magnificent . Now its a bit faded around the edges but retains all its charm in a laid back way. Location is unbeatable.
4 out of 5
by David

Nice staff, great location, needs a bit of work

Posted Jan 7, 2018 on Hotels
Superb staff, a little costly for a place that needs a good lick of paint. Location is superb (about a minute away from piazza maggiore) and overall, it was fine
4 out of 5
by Lynn

Posted Nov 25, 2017 on Hotels
Overall a positive experience. The room was comfortable,clean and an especially comfortable bed, staff were welcoming and friendly. The only downside no on-site open restaurant or bar although advertised as available when my booking was made.