Ratings based on 1,428 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, fl

Great hotel right down town.

Posted Aug 12, 2017
Pros: Location, comfort, staff, amenities
Cons: Slightly overpriced salon
Location: Right near market, lots of restaurants and shops nearby
The rooms were beautiful, all upgraded finishes. The restaurants, bars and shops were located on site or close by. Staff was nice, accommodating. Would recommend and would stay again.
Comment from Hotel Management
Aug 14, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2017
Hotel was centrally located and luxurious. Has nice shops and great restaurants within walking distance.
Comment from Hotel Management
Aug 10, 2017 by Sarah Lux, Hotel Management
We're go glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from The Bahamas

Belmond Club Floor Room

Posted Aug 8, 2017
Pros: All the amenities were good including the spa, indoor pool, fitness room. Club floor was very nice.
Location: The location was central downtown and easily accessible to shopping, restaurants, the market, waterfront etc.
The hotel was lovely, the room large and beautifully decorated. Concierge very helpful and booked all our restaurant and tour reservations. Would recommend the hotel highly.
Comment from Hotel Management
Aug 9, 2017 by Sarah Lux, Hotel Management
We're so happy you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Outstanding Hotel

Posted Aug 2, 2017
Pros: Food, Club Floor , Staff
Location: Walking distance to most sights
First time to Charleston and could not have picked a better hotel. Good location, outstanding staff and amazing amenities. Recommend to spend the extra to stay on the Club Floors - very worthwhile - excellent food, great drinks and very friendly staff. People were very attentive and genuinely made you feel like your were welcomed and appreciated. Restaurants were amazing and the bar a fun place. Easy walking distance to all the best places - no need for a car if you are there for a short time. This is the only place we will stay when we return.
Comment from Hotel Management
Aug 3, 2017 by Sarah Lux, Hotel Management
We are so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We do have an amazing Club Floor staff, and are elated they made you feel like one of the family. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Excellent Experience

Posted Aug 1, 2017
Pros: Room size, food, staff
Location: Right next to the market
This is an excellent hotel. My wife and I came for a long weekend and this place was perfect. Good food, helpful staff, convenient location, beautiful facilities. Highly recommended.
Comment from Hotel Management
Aug 1, 2017 by Sarah Lux, Hotel Management
We're so happy you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

In the Heart of Charleston

Posted Aug 1, 2017
Pros: Its location is perfect, and the staff are exceptional. We loved everything about it!
Location: Charleston Place is centrally located in the heart of the Charleston downtown market.
I cannot recommend the Belmond Charleston Place Hotel enough! From the moment we checked in, we were treated like royalty. Our room was immaculate. The hotel staff and employees were all so friendly and attentive to our needs, and when the clerk who checked us in learned that it was my mother's birthday we were celebrating, she surprised my mom with chocolate covered strawberries and champagne in our room! The location of the hotel is perfect and within walking distance to the market, wonderful restaurants, the historic Battery, as well as carriage rides, museum tours, etc. I highly recommend staying at Charleston Place!
Comment from Hotel Management
Aug 1, 2017 by Sarah Lux, Hotel Management
We're so happy you enjoyed your stay! Happy Belated Birthday to your mother! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale az

Nice hotel. Good location. Nothing special.

Posted Jul 29, 2017
Nice hotel. Good location. Nothing special. Staff just ok. Small rooms.
Comment from Hotel Management
Aug 1, 2017 by Sarah Lux, Hotel Management
We're so happy you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from mi

Posted Jul 23, 2017
Beautiful hotel. Rooftop pool and bar was great. Close to shopping and restaurants.
Comment from Hotel Management
Jul 25, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 22, 2017
Great hotel and it was in a great location. Walking distance to a lot of great restaurants. The room was clean and very inviting, toiletries were above average. I will say the beds weren't as plush as I would have expected for a hotel of this level though. I slept well but the mattress was just ok and the comforter was quite thin in which I would have to initially fall asleep with AC at a higher temperature because I was cold but then wake up a few hours later bc I got hot . A more substantial comforter would have solved that problem. The restaurants were nice. Live jazz most nights which was a good way to end the evening. Outdoor pool was amazing. Fitness center had all I needed for the 4 days I was there. Other cons besides the mattress and comforter is no coffee or tea in the room. I noticed that on another review too. There is a small coffee shop in the lobby and Starbucks around the corner. But, sometimes I like to have coffee as I'm getting ready for my day or before. Also the spa was very overpriced because it's not a true spa experience. Granted, the massage was great, but the "relax room" is right next to the lobby. So, there was lots of traffic in the lobby area, and people passing through. There was absolutely nothing relaxing about it. There was a sauna in the ladies locker room but that's it. And, any guest can access that by going to the restroom. There was just nothing exclusive about the spa at all. All I got out of my spa experience was a massage.
Comment from Hotel Management
Jul 25, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! I hate that your sleep was not as comfortable as it should have been. Please know we are available 24 hours a day to bring extra blankets should you encounter this problem again. It is also a shame that your Spa experience was not a tranquil one. We take pride in providing our Spa guests with a relaxing experience, and I apologize that yours did not meet that standard. I will forward your comments about the traffic in and out of the Relaxation Room to our Spa Manager for immediate attention. Thank you so much for taking the time to give us your honest feedback! We appreciate you bringing these issues to our attention, so that we may provide a better experience to you in the future. We are so glad you enjoyed your time with us, and we look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

First class accommodations

Posted Jul 22, 2017
Pros: The staff, ambiance, location and accommodations.
Cons: My experience was perfect.
Location: The hotel is perfectly situated for walking. Never a dull moment.
The hotel is conveniently located near everything. You don't need a car. If your desire is to impress your date or significant other stay here.
Comment from Hotel Management
Jul 25, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!