Ratings based on 1,417 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from mi

Posted Jul 23, 2017
Beautiful hotel. Rooftop pool and bar was great. Close to shopping and restaurants.
Comment from Hotel Management
Jul 25, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 22, 2017
Great hotel and it was in a great location. Walking distance to a lot of great restaurants. The room was clean and very inviting, toiletries were above average. I will say the beds weren't as plush as I would have expected for a hotel of this level though. I slept well but the mattress was just ok and the comforter was quite thin in which I would have to initially fall asleep with AC at a higher temperature because I was cold but then wake up a few hours later bc I got hot . A more substantial comforter would have solved that problem. The restaurants were nice. Live jazz most nights which was a good way to end the evening. Outdoor pool was amazing. Fitness center had all I needed for the 4 days I was there. Other cons besides the mattress and comforter is no coffee or tea in the room. I noticed that on another review too. There is a small coffee shop in the lobby and Starbucks around the corner. But, sometimes I like to have coffee as I'm getting ready for my day or before. Also the spa was very overpriced because it's not a true spa experience. Granted, the massage was great, but the "relax room" is right next to the lobby. So, there was lots of traffic in the lobby area, and people passing through. There was absolutely nothing relaxing about it. There was a sauna in the ladies locker room but that's it. And, any guest can access that by going to the restroom. There was just nothing exclusive about the spa at all. All I got out of my spa experience was a massage.
Comment from Hotel Management
Jul 25, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! I hate that your sleep was not as comfortable as it should have been. Please know we are available 24 hours a day to bring extra blankets should you encounter this problem again. It is also a shame that your Spa experience was not a tranquil one. We take pride in providing our Spa guests with a relaxing experience, and I apologize that yours did not meet that standard. I will forward your comments about the traffic in and out of the Relaxation Room to our Spa Manager for immediate attention. Thank you so much for taking the time to give us your honest feedback! We appreciate you bringing these issues to our attention, so that we may provide a better experience to you in the future. We are so glad you enjoyed your time with us, and we look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

First class accommodations

Posted Jul 22, 2017
Pros: The staff, ambiance, location and accommodations.
Cons: My experience was perfect.
Location: The hotel is perfectly situated for walking. Never a dull moment.
The hotel is conveniently located near everything. You don't need a car. If your desire is to impress your date or significant other stay here.
Comment from Hotel Management
Jul 25, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Everything from start to finish was perfect front desk staff, hotel and restaurant staff. Excellent dinner at the Charleston grill can't say enough good things. Thank you for a wonderful stay
Comment from Hotel Management
Jul 21, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, Fla

Gracious

Posted Jul 19, 2017
The entire city has Rich American history which is a must. The homes are fenominal. The hotel reflects the gentleity with all the amenities.
Comment from Hotel Management
Jul 21, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Stunning Hotel!

Posted Jul 18, 2017
Great hotel with excellent interiors and design. Very friendly staff too. Location is excellent with Kings, Battery and French Quarter all within walking distance.
Comment from Hotel Management
Jul 21, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Beautiful hotel located in the heart of Charleston

Posted Jul 18, 2017
Pros: Everything. The hotel was very clean, the service was excellent, and the food was delicious.
Cons: Perfect!
Location: Shopping, historical district is within walking distance. Restaurants are everywhere. The Market is located across the street. The carriage rides by
This hotel has it all. The location is fantastic. You can walk in all directions to historical attractions, great restaurants, and lots of shopping. It has a pool on the roof with a retractable ceiling, so you can swim come rain or shine. The rooms have been recently renovated and are tastefully decorated. The staff is top notch and so helpful in all situations. Relax and enjoy a drink in the Thoroughbred Club bar while listening to live jazz music. We loved staying at this hotel and will definitely be back in the future!
Comment from Hotel Management
Jul 21, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location perfect hotel perfect indulgence

Posted Jul 10, 2017
Pros: What's not to like about the Belmond!?!?! Anyone who criticizes and complains about the Belmond obviously doesn't know.
The Belmond is such a Great place to stay that this will be our Charleston SC Hotel. Perfectly located in Charleston within walking distance of everything a person needs to see and do when visiting. The amenities are wonderful and the small touches in the room...purely delightful. Truly hated leaving Charleston. If you only have one chance to visit Charleston then the Belmond is where you need to stay, forget the budget, it's totally worth it to stay here, you won't regret it.
Comment from Hotel Management
Jul 11, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for your kind words, and for taking the time to give us your feedback. We look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from short hills, nj

beautiful hotel.

Posted Jul 9, 2017
Pros: everything
Cons: they will be putting seating in the beautiful lobby.
Location: walking distance to most historical sites and waterfront, and restaurants.
beautiful hotel. great service and housekeeping. perfect location. 95 degrees needed 2 showers a day. appreciated expert turn-down service. wonderful shops and restaurants.
Comment from Hotel Management
Jul 10, 2017 by Sarah Lux, Hotel Management
We are so glad you enjoyed your stay, regardless of the July heat! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Pros: Perfect location in Charleston's historic district. Hotel has an indoor pool with rooftop deck. Beautiful facility inside an upscale shopping plaza.
Location: Easily walk to restaurants, cafes, boutiques, museums, tourist shops, art galleries, the bustling City Market, ocean, parks, French quarter and more.
Amazing location within walking distance to just about any place of interest (restaurants, shops, ocean, city market, parks, museums, art galleries, historic landmarks and more). The hotel is beautiful, upgraded and clean. The staff is polite, professional, accommodating, and perceptive. Hotel dining options (especially the brunch) are excellent. Pool surprisingly not crowded and rooftop deck is great for observing the city bustle.
Comment from Hotel Management
Jul 10, 2017 by Sarah Lux, Hotel Management
We're so glad you enjoyed your stay! Thank you for taking the time to give us your feedback. We look forward to welcoming you again soon!