Ratings based on 1,193 Verified Reviews

3.6 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
The walls in the halls looked dirty. The staff was nice and helpful. Breakfast was good.
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
We are happy that the staff treated you well, that is our number one priority and hope that you will stay with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Decent hotel in good location.

Posted Nov 19, 2017
Pros: Location.
Cons: Amount of parking available to guests is subpar. When I arrived the front desk attendant looked very unprofessional.
Location: Visit the Medical University of South Carolina and the VA hospital. Good location downtown in downtown Charleston.
The hotel was decent. The overall appearance was tainted by doors that had lots of scratches on them. The room was put together nicely but the bed was very hard and uncomfortable.
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
We are sorry that you had some issues while you stayed but we do hope that you come back again to give us another chance to wow you.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice hotel.

Posted Nov 16, 2017
The room was very nice. We enjoyed our stay. They provide an iron and ironing board. They arranged the pillows on the bed with the soft ones in front of the firm ones.So I had no problem finding the one I preferred.
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
So pleased you enjoyed your time with us and hope that you come to see us again the next time you are in our great city.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
The stay was fine. They gave us three restaurants within walking distance, but we could not find any of the restaurants. Otherwise, they were friendly and breakfast was typical fare.
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
So pleased you enjoyed your time with us and hope that you come to see us again the next time you are in our great city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Posted Nov 11, 2017
Comfortable, Clean, and had a hot breakfast. Parking is included. Staff was friendly and helpful. We were here six nights for a combination of sight seeing and a conference nearby. We enjoyed our stay.
Comment from Hotel Management
Dec 7, 2017 by General Manager, Hotel Management
So pleased you enjoyed your time with us and hope that you come to see us again the next time you are in our great city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Could walk safely around the city. Also the city has free shuttles. The front desk provided us with a map and suggestions for places to eat.
Comment from Hotel Management
Nov 2, 2017 by DJ , Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Facility comment

Posted Oct 29, 2017
Pros: The staff, the location, the breakfast cleanliness and the comfort it provided.
Cons: continue your great service. Make sure all your fitness equipment is functional.
Location: As previous stated, the location was great for my circumstance/business trip.
The staff and the facility made my stay in Charleston SC a pleasant experience. The facility and the location was excellent for my circumstance. I would recommend this facility for lodging away from home.
Comment from Hotel Management
Nov 8, 2017 by DJ, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2017
The sheets and ottoman had stains on it. The floor coming into the room was sticky. The bed was a little bumpy. The room was quiet.
Comment from Hotel Management
Nov 15, 2017 by DJ , Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hurst Texas

Posted Oct 27, 2017
The location is great for those who wish to explore more than downtown Charleston. Easy access to most high ways.
Comment from Hotel Management
Nov 8, 2017 by DJ , Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from SUMTER, SC

EXCELLENT CUSTOMER SERVICE

Posted Oct 20, 2017
Pros: GREAT CUSTOMER SERVICE ALL AROUND
HUSBAND HAD SUGERY AND THEY LET US INTO THE ROOM BEFORE CHECK IN TIME. CHECK IN TIME WAS 3 AND WE WERE THERE AT 9 AM WE HAD TO GET UP2:30 AM TO BE AT THE HOSPITAL BY 5:00 AM GREAT CUSTOMER SERVICE
Comment from Hotel Management
Nov 8, 2017 by DJ , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,