Ratings based on 582 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Gorgeous hotel! Excellent staff! Beautiful view

Posted Oct 4, 2017
Stayed here on the first night of a girls' getaway. Staff is very knowledgeable and friendly. View was amazing! Sitting in the rocking chairs with a glass of wine was the best way to relax! About 10 mins away from historic area. Pool, fireplace and porch overlooking the water is perfect! Would definitely stay here again!
Comment from Hotel Management
Oct 6, 2017 by General Manager, Hotel Management
Dear Heather, thank you for choosing Courtyard Charleston Waterfront for girls’ getaway. It’s a pleasure knowing you loved the friendliness of our staff and the excellent facilities we offer. We look forward to welcoming you back soon. Mark Thomas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Stayed here one night, shortly after Irma.

Posted Sep 15, 2017
Pros: Everything. The food was great, The Wings with their homemade green goddess was delicious.
Location: The marina is here. Beautiful sunset view.
The rooms were clean and the beds were very comfortable. I ordered room service, and I have to say it was very good. Their Wings are served with a home made Green Godess dressing which tasted almost like a Hollandaise sauce.
Comment from Hotel Management
Sep 16, 2017 by General Manager , Hotel Management
Dear Jim, we appreciate you choosing Courtyard Charleston Waterfront for your stay. It’s great to know you were impressed with the cleanliness of your room and our Southern hospitality. It was a pleasure having you as our guest, and we cannot wait to serve you again on your next visit to Charleston! Mark Thomas, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay, good price for Charleston

Posted Sep 9, 2017
I come to Charleston once a year for work and rhis is the best hotel I have stayed at. Nice to overlook the water and marina. Convienant location and only a few minute drive to downtown. Great and cozy room
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Dear Guest, thank you for staying at Courtyard Charleston Waterfront. We are thrilled to know you loved our reasonable rates and the location being close to many points of interest in the area. We cannot wait to serve you again on your next visit to Charleston! Mark Thomas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Expedia's Room Description

Posted Sep 1, 2017
Pros: With the exception of having my room re-cleaned. I love the hotel's location, and staff
Cons: Expedia's room description
Location: The location was great
When I booked my room with Expedia via AARP, I booked a Riverview room and that is not what I received. Marriott could not/would not give me what I paid for since my room was booked through Expedia. What I was told when I registered was I had a partial Riverview; like that was a joke because I had to bend over the balcony railing to get that view. I did have to have my beddings changed, and the floor vacuum again.
Comment from Hotel Management
Sep 3, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your candid feedback. We apologize for the issues you had with your room and regret the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with a room of your choice on your next visit. Mark Thomas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Nice hotel, good location

Posted Aug 30, 2017
Our stay at this place was pleased, very close to downtown,
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Dana, thank you for choosing Courtyard Charleston Waterfront for your stay. We are glad you enjoyed our beautiful location and hope to have the opportunity to host you again in the future. Mark Thomas, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, great location, clean, friendly staff

Posted Aug 23, 2017
Pros: Online
Cons: Communication.
Location: Awesome bay view, easy Uber to the historical district.
A+ experience, though I will say that there was a slight mix up with our room, and the staff began packing up our stuff because of their mistake in the computer. This was quickly resolved, but frustrating and quite frankly a little embarrassing. Luckily, we walked into the room in the middle of this little fiasco and quickly resolved it. Staff was very apologetic, but I think that this should not have happened, and they certainly should have waited until they spoke with me about this. While they called my mobile phone, they DID NOT leave a message. Disappointing. I personally felt that a few free nights in their hotels were in order, which did NOT happen (Yet).
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Ed, thank you for choosing to stay at Courtyard Charleston Waterfront. We are happy to know you liked our location and had a pleasant time here. With that said, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to return to our hotel. Mark Thomas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miramar, FL

Great hotel and personnel

Posted Aug 22, 2017
I went with the only intention of experiencing the total eclipse but I liked the hotel and the city so much that I am planning to go back.
Comment from Hotel Management
Aug 23, 2017 by General Manager , Hotel Management
Dear Sarah, thank you for choosing Courtyard Charleston Waterfront for your stay. We are thrilled to read you enjoyed every aspect of our hotel. It was a pleasure to having you as our guest, and we cannot wait to serve you again on your next visit to Charleston! Mark Thomas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great hotel

Posted Aug 18, 2017
Hotel was very clean and updated. The staff was very friendly and welcoming and eager to help when needed. The ammeneties offered were excellent. Only recommendation is to regulate the temp of the pool. The water was very warm and did not offer much refreshment during the extreme heat. Also the entire week we were there we had to pay $6 per person per day to take the shuttle into downtown. Which was fine. But then the Mariott suspended those traveling fees the day we left which was extremely annoying.
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Dear Jill, Thank you for choosing Courtyard Charleston Waterfront for your stay. We are delighted to read you enjoyed your clean, modern accommodation along with the service provided by the staff. The basis of a great hotel is having a room that is super clean and functional and we appreciate your comment. It was a pleasure to having you as our guest, and we cannot wait to serve you on your next visit to Charleston! Mark Thomas, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice place

Posted Aug 17, 2017
As soon as we arrived we were greeted with a smile by the friendliest bellhop Derrick. He was helpful and about hotel and area information. Our first room was noisy because it was on the first floor too close to the elevator and lounge. I would not advise a room in that area. As soon as Derrick saw us the next day he wanted to know how our stay was going. I told him fine except the noisy room. He immediately asked if we wanted him to contact the manager to change rooms because plenty were opening. I said yes and within a few minutes he'd arranged for us to meet the the manager who quickly checked and very shortyly we had a much better room that was much more quiet. The hotel itself is nice and roomy. If you want a view make sure you dont end hp seeing only the parking lot or o ly part of the river. We had a full river view with two queen beds and a let out sofa and a large balcony. It was goid for the price. Closer downtown would cost more. Id atay here again.
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Dear Barb, Thank you for reviewing your stay at Courtyard Charleston Waterfront. We are thrilled you had a great time and enjoyed your spacious suite. It was also great to read that Derrick went above and beyond your expectations while you were here. I will be sure to share your compliments with him. On behalf of everyone here, we invite you to visit us again the next time you are at Charleston area. Mark Thomas, General Manager
5 out of 5
by lawrence

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 20, 2017 by James, Hotel Management
Dear Lawrence, thank you for sharing wonderful rating of your stay at Courtyard Charleston Waterfront. We are thrilled that you enjoyed your visit. We look forward to welcoming you back soon! Mark Thomas, General Manager