Ratings based on 1,003 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Brian

Posted Nov 5, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017
Thank you for sharing your experience! We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great location and amazing staff!

Posted Oct 31, 2017
Pros: Amazing staff and clean/comfortable feel.
Cons: Out of the free infused water often
Location: Wedding, shopping, walking around
The hotel is clean and comfortable and located right in the heart of Charleston. The service and staff go above and beyond to give you the best experience! Definitely will be my #1 option when I visit Charleston again.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for taking the time to share your experience! We are delighted to hear that you enjoyed your stay, particularly the location and friendly service. It is our goal to deliver true southern hospitality, and we hope to welcome you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from ssn francisco

In the historic district

Posted Oct 31, 2017
Lovely hotel within walking distance of everything. Super nice staff. Great breakfast buffet.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your experience! We are delighted that you enjoyed your stay and hope to welcome you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

Best location

Posted Oct 27, 2017
Wonderful hotel close to everything. Fabulous restaurants within walking distance. The hotel staff is incredibly professional and helpful.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
We are pleased to hear that you enjoyed your stay with us, particularly the location and friendly staff! It is our hope to welcome you back very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great location with friendly staff

Posted Oct 23, 2017
I can't say enough about the service that I received at this hotel. Chris, the manager, went above and beyond to make sure my stay was comfortable and I was extremely happy. Hotel was in a great location and I had a fabulous stay. Highly recommend.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your experience with us. We are delighted to hear that Chris was able to provide superior service and make your stay a memorable one. We hope to welcome you back very soon for more fun in Charleston!
4 out of 5
by Ray

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
Thank you for sharing your experience!
4 out of 5
by charles

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
Thank you for sharing!
5 out of 5
by James

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017
We are delighted to hear that you enjoyed your stay and hope to welcome you back very soon!
3 out of 5
by A verified traveler from Doylestown, PA

Mediocre hotel

Posted Oct 13, 2017
Pros: The valet service was very helpful getting local transportation and information about local sites to visit.
Cons: The bathrooms are too small for the size of the suites and should be updated
Location: Charleston SC, great shopping and dining. Trips to plantations should be on everyone’s list of things to do
Room was not ready when we arrived after check in time and not ready an hour later; two large rooms but tiny bathroom, hardly big enough to turn around. One day we had no housekeeping-no clean towels nor beds made.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your stay. Your comments will help us as we continually work to improve our guest experience. It is also our pleasure to announce that we are undergoing a significant renovation in 2018, that will address some of the comments in your review. We hope to welcome you back to see our fresh new look, and to exceed your expectations next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rocky Mount, NC

Bed size

Posted Oct 3, 2017
Pros: Location
Cons: Congestion around doors make it confusing
Location: Located at the heartbeat of Charleston
Should have been a king suite and the bed was just a double. Uncomfortable night.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your feedback with us! While we are glad to hear that you enjoyed your stay overall, it is our hope to exceed your expectations next time. Your comments will help as we continually strive to improve our guest experience.