Courtyard

Reviews of Emeline

4 out of 5
Emeline
181 Church St, Charleston, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 862 out of 1221 reviews" "
Rating 8 - Good. 195 out of 1221 reviews" "
Rating 6 - Okay. 87 out of 1221 reviews" "
Rating 4 - Poor. 60 out of 1221 reviews" "
Rating 2 - Terrible. 17 out of 1221 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot, clean and had everything you need right at your fingertips. Beautiful courtyard!
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Beautiful hotel and surrounding area would definitely go back.
Stayed 1 night in Mar 2024
Response from Rachael, Director of Operations on Mar 27, 2024
Daniel, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Sherrard, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Decor, location, restaurant, bikes!, amenities and people! We will return.
Stayed 2 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 27, 2024
Sherrard, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

BETH VAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Staff was very helpful and professional!
Stayed 2 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 25, 2024
Beth, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a perfect location. We had a wonderful stay.
Stayed 4 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 25, 2024
Timothy, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

8/10 Good

Cliff

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice, clean and close to everything. Loved the coffee bar in the common area by the elevators.
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 25, 2024
Cliff, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Jigna, Westfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our family during spring break. The location was perfect and good walking distance for many venues. The staff and service at Emeline was fantastic!
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 22, 2024
Jigna, thank you for staying with us! We are glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Rosa

Business traveler
Liked: Cleanliness, staff & service
Great front desk staff, and bartenders.
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 22, 2024
thank you for staying with us! We are glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel. It is an experience in itself. The check in, Included a welcome drink, the rooms have a living room with vintage record player and albums. Complimentary drink stations on each floor. I thoroughly enjoyed my stay none of the best experiences I’ve had on my travels.
Stayed 1 night in Mar 2024
Response from Rachael, Director of Operations on Mar 19, 2024
Susan, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities
nice place, very convenient location
Stayed 4 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 19, 2024
Raymond, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

2/10 Terrible

Christopher

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked property 1 month in advance they called me when I was 1 hr away driving 12 hours with a toddler to tell me they relocated me to another hotel that was not equivalent to this hotel paid more for this hotel then the hotel they put me in. didnt have an option to go to another hotel since it was such short notice. Honestly should be compensated for such an inconvenience and this is why I would never choose the emiline and will never recommend.
Stayed 1 night in Mar 2024
Response from Rachael, Director of Operations on Mar 19, 2024
Good morning, we are so sorry for the inconvenience of having to be relocated. We did issue a refund through expedia. We hope we are able to service you in the future.

10/10 Excellent

Anthony, Summerville

Traveled with partner
Liked: Cleanliness, staff & service
They need a lunch option!! Elevator issues - extremely long wait times
Stayed 1 night in Mar 2024
Response from Rachael, Director of Operations on Mar 16, 2024
Anthony, we are so sorry for the elevator issues we had during your stay. Both are now up and running. We are visiting lunch options for Frannie and the fox. However, Clerks does have lunch available. It is our hope to welcome you back in soon.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emeline is a beautiful hotel in an excellent location. Our room was perfect, spacious, well appointed, and quiet. Great quality bedding and towels. The only con was the sofa bed, the mattress was really thin and my daughter was not very comfortable. Otherwise, everything was perfect, and we love the fact that the hotel is dog friendly.
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 16, 2024
Catherine, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

8/10 Good

alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well managed. The staff is outstanding. Its crowded with conventions and company meetings. The hotel handles all of it with style and grace.
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 16, 2024
Alice,thank you for staying with us! We are so glad to hear you enjoyed your stay. Your feedback will be celebrated with the team! We look forward to welcoming you back in soon!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Staff was friendly, room was comfortable, property is gorgeous. Convenient to walk around the city. We’ll gladly stay here again.
Stayed 4 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 14, 2024
Kelly, thank you for your feedback. We are so glad to hear you enjoyed your stay! We look forward to welcoming you back in soon!

4/10 Poor

Jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We planned a group vacation to Charleston and individually booked 7 rooms at the Emeline. Five of the 7 rooms were offered free upgrades to suites at check in, leaving the other 2 room occupants perplexed. At checkout, all 7 rooms had different room rates and several had mysterious add-ons that needed to be addressed. While the rooms are very small, they are well appointed and clean. We chose the Emeline due to the onsite gathering places, bar, restaurant and patio. Every night of our 4 night stay these areas were booked with private parties. We were never able to eat dinner in the restaurant, meet for a predinner cocktail or nightcap in the bar. We were even asked to leave the patio in the afternoon. The bartenders and servers were very apologetic and friendly. The managers gave us, "We're very busy this weekend" and that was that. I stay at high and midlevel hotels regularly and expected better from the Emeline. The room price includes use of the property and that was not available to us. I will not recommend or stay at the Emeline again.
Stayed 4 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 12, 2024
Jill, we are sorry to hear of the issues you had during your stay. We strive to exceed guests expectations but have seem to have fallen short.. Feedback such as yours is important to us and will be shared with the team. Please feel free to reach out to me directly if you would like to discuss further or for any future stays to ensure you receive the true Emeline experience. We hope to welcome you back in soon.

10/10 Excellent

Stanislav

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptionally beautiful property. Complimentary espresso and water on every flow. Beautiful garden with fireplace
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 11, 2024
Thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

FELTON, JESUP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 11, 2024
Felton, Thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Becky

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel!
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 11, 2024
Becky, Thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and updated. Location was great. Great coffee shop and restaurant onsite Friendly staff. Checkin was slow- could have been more efficient. .
Stayed 1 night in Mar 2024
Response from Rachael, Director of Operations on Mar 11, 2024
Jeffrey, Thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great on site options for dining
Stayed 3 nights in Mar 2024
Response from Rachael, Director of Operations on Mar 11, 2024
Erik, Thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachael, Director of Operations on Mar 25, 2024
Mark, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Operations on Mar 5, 2024
Kathryn, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Mar 21, 2024
Daniel, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcome you back in soon!

10/10 Excellent

John, Merrimac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent five star hotel in the heart of Charleston. I wish we could have stayed longer.
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Mar 1, 2024
John, thank you for staying with us. We are so glad you enjoyed your stay. We look forward to welcoming you back in soon.

10/10 Excellent

Michelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely charming! The staff in all areas were very kind and went out of their way to make sure we had everything we needed. The location was excellent right by the market, restaurants and shops.
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Feb 29, 2024
Michelle. thank you so much for staying with us! We are so glad to hear you enjoyed your stay. Your feedback will be celebrated with the team. We look forward to welcoming you back in soon!

10/10 Excellent

Becky, Colman

Liked: Cleanliness
Hotel was clean outside it was clean, friendly staff, very pleased
Stayed 7 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 29, 2024
Becky, thank you so much for staying with us! We are so glad to hear you enjoyed your stay. Your feedback will be celebrated with the team. We look forward to welcoming you back in soon!

10/10 Excellent

Karly

Traveled with partner
Liked: Cleanliness, amenities
Friendly staff…frannie and fox restaurant on first floor was amazing
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 27, 2024
Karly, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Rayetta, Montgomery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having just spent three nights in a different hotel, where our room was next to the lobby AND the elevators, we were SO excited to have a room far away from everyone else. Then, it turned out to be a suite. It was luxurious, quiet, clean, quiet, well-appointed, and quiet! We are SO glad we stayed there, and highly recommend it to anyone going to the Charleston area. It is beautiful! The staff was great! The parking valet went above and beyond to take care of our vehicle. It is a great place!
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Feb 27, 2024
Rayetta, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Anthony, Summerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Mar 21, 2024
Anthony, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcome you back in soon!

2/10 Terrible

Amy

Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Mar 21, 2024
Amy, we are so sorry to see you did not enjoy your stay. Feedback such as yours is important to us. Please feel free to reach out to me directly to discuss any issues further. It is our hope to welcome you back in soon.

10/10 Excellent

Steven

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a very charming Southern vibe. Convenient location and excellent amenities. We loved the dog-friendly atmosphere.
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 27, 2024
Steven, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

8/10 Good

George, chincoteague

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly Staff!
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Feb 27, 2024
George, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

4/10 Poor

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for some favors by staff for my anniversary to surprise my wife and they dropped the ball. Very disappointed with service due to the expense of our stay. Will be looking elsewhere for next year.
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 23, 2024
Robert, thank you for staying with us. I am so sorry to hear of the issues you had. We strive to exceed guest expectations and have seem to have fallen short. Please feel free to reach out to me directly to make sure you receive a true Emeline experience.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room large. Courtyard beautiful. 3-4pm free wine. Free welcome drink. Staff let us check in at 1pm. Room clean. Really liked it.
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Feb 23, 2024
James, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance at Emeline. The courtyard is great, being in the center of historic Charleston, the food was very good, the bed was very comfortable and low, and the shower was devine. Its also great that you are so pet friendly. The valet parking for overnight guests should be included in the price of the room.
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 23, 2024
Karen, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Mar 21, 2024
Linda, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcome you back in soon!

10/10 Excellent

Dominic

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great experience
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Dominic, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Natalia, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Robert, German Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel, and everyone is as hospitable as they could be. Sits in a wonderful historic area of the city.
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Robert, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location, spacious room, friendly staff, very clean.
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Diane, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Christopher, thank you for staying with us. We are sorry to see you did not enjoy your stay. It is our hope to welcome you back in soon.

6/10 Okay

Elizabeth

Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Mar 21, 2024
Elizabeth, we are so sorry to see you did not enjoy your stay. Feedback such as yours is important to us. Please feel free to reach out to me directly to discuss any issues further. It is our hope to welcome you back in soon.

10/10 Excellent

Katelyn M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the property was unique and beautiful. The staff were all friendly, and the location is perfect for walking.
Stayed 3 nights in Nov 2023
Response from Rachael, Director of Operations on Feb 21, 2024
Katelynn, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back in soon!

10/10 Excellent

Sharon

Stayed 4 nights in Feb 2024
Response from Rachael, Director of Operations on Mar 21, 2024
Sharon, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcome you back in soon!

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best thing about this property is the location. The design is unique and has a nice vibe. Love the courtyard. The Nespresso coffee machines on our floor was a really nice amenity. I gave three stars for service because on our first day the bartender was too busy filling bottles and containers behind the bar. Gave us menus when we sat down but it was at least 30 minutes if not longer before we could get him to take our order. Wasted time trying to just order a drink and a snack. We’ve stayed here before and been here other times for drinks and have never had such slow inattentive service. We will probably never go back to the bar. Checkout was smooth and the front desk associate was pleasant and friendly, so helpful! I had to remind them when checking out of my Expedia VIP perks because the person checking us in didn’t note it on my bill.
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Patricia, thank you for staying with us. We are glad to hear you enjoyed your stay. We are so sorry to hear of the issues you had in the restaurant. Feedback such as yours is important to us and have been shared with our food & beverage team. Please feel free to reach out to me directly for any future bookings to make sure you receive great service. We hope to welcome you back in soon.

2/10 Terrible

Steven

Traveled with family
Disliked: Staff & service
We did not check in because the hotel was overbooked and they did not have a room for us.
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Feb 21, 2024
Steven, we are so sorry to hear you were unable to stay with us. Please feel free to reach out to me directly for any future bookings to make sure you are taken care of. We hope to welcome you in soon.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again!
Stayed 3 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 17, 2024
Sarah, we are so happy to hear you will be staying with us again! Thank you for choosing Emeline!

10/10 Excellent

Ellen, Spring Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 2 nights in Feb 2024
Response from Rachael, Director of Operations on Feb 17, 2024
Ellen, thank you for staying with us! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, interior design well done. Excellent restaurant onsite. Convenient valet parking. Close to restaurants, Market Street and Meeting Street. 24 hr coffee service available on each floor!
Stayed 1 night in Feb 2024
Response from Rachael, Director of Operations on Feb 16, 2024
Tony, thank you for staying with us. We are so glad to hear you enjoyed your stay. We look forward to welcoming you back soon!