Ratings based on 980 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Myrtle Beach

Location was great.

Posted Dec 9, 2017
Loved location. Next to market and so much was in walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida Keys

Girlfriend Weekend

Posted Dec 5, 2017
Pros: Staff were so friendly & accommodating.
Location: The hotel is located in a great location downtown. Charleston is a great place to visit. Shopping is excellent. Lots of tourist things to do.
Excellent! The hotel is in the perfect location. I was very happy with my accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
Very low lighting in room overall. But nice accommodations
Comment from Hotel Management
Nov 30, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your feedback! We are delighted to hear that you enjoyed your stay with us. Should you return to our beautiful city, we would be pleased to ensure that next time we find you a room with more natural lighting and extra windows. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Great location! Walked to most of the attractions, good food and the hotel itself is very nice. Room was a little small but still comfortable.
Comment from Hotel Management
Nov 30, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your experience! We are pleased to hear that you enjoyed your stay with us. Please return again soon for more fun in Charleston!
5 out of 5
Recommended
for Everyone
by A verified traveler from princeton nj

Near historic preservation

Posted Nov 18, 2017
Excellent staff, all staff professional and eager to help.
Comment from Hotel Management
Nov 30, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for staying with us during your time in Charleston! We are delighted that our staff presented true southern hospitality and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great location and amazing staff!

Posted Oct 31, 2017
Pros: Amazing staff and clean/comfortable feel.
Cons: Out of the free infused water often
Location: Wedding, shopping, walking around
The hotel is clean and comfortable and located right in the heart of Charleston. The service and staff go above and beyond to give you the best experience! Definitely will be my #1 option when I visit Charleston again.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for taking the time to share your experience! We are delighted to hear that you enjoyed your stay, particularly the location and friendly service. It is our goal to deliver true southern hospitality, and we hope to welcome you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from ssn francisco

In the historic district

Posted Oct 31, 2017
Lovely hotel within walking distance of everything. Super nice staff. Great breakfast buffet.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your experience! We are delighted that you enjoyed your stay and hope to welcome you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

Best location

Posted Oct 27, 2017
Wonderful hotel close to everything. Fabulous restaurants within walking distance. The hotel staff is incredibly professional and helpful.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
We are pleased to hear that you enjoyed your stay with us, particularly the location and friendly staff! It is our hope to welcome you back very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great location with friendly staff

Posted Oct 23, 2017
I can't say enough about the service that I received at this hotel. Chris, the manager, went above and beyond to make sure my stay was comfortable and I was extremely happy. Hotel was in a great location and I had a fabulous stay. Highly recommend.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for sharing your experience with us. We are delighted to hear that Chris was able to provide superior service and make your stay a memorable one. We hope to welcome you back very soon for more fun in Charleston!
3 out of 5
by A verified traveler from Doylestown, PA

Mediocre hotel

Posted Oct 13, 2017
Pros: The valet service was very helpful getting local transportation and information about local sites to visit.
Cons: The bathrooms are too small for the size of the suites and should be updated
Location: Charleston SC, great shopping and dining. Trips to plantations should be on everyone’s list of things to do
Room was not ready when we arrived after check in time and not ready an hour later; two large rooms but tiny bathroom, hardly big enough to turn around. One day we had no housekeeping-no clean towels nor beds made.
Comment from Hotel Management
Nov 6, 2017 by Carly Wolf, Assistant Rooms Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your stay. Your comments will help us as we continually work to improve our guest experience. It is also our pleasure to announce that we are undergoing a significant renovation in 2018, that will address some of the comments in your review. We hope to welcome you back to see our fresh new look, and to exceed your expectations next time!