Ratings based on 830 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by Robert

This traveler left a rating score only Posted Mar 14, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but beware

Posted Feb 28, 2017
Staff is excellent but beware of the incadental hold they don't tell you about on your credit card.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Good location, spacious room

Posted Feb 25, 2017
The hotel rooms could be updated as far as carpeting, tile and such. While clean, they were a bit worn. However the rooms are spacious, the staff friendly and the location great. The price was high for the quality of the hotel, but it did seem like many hotels were booked during our time, so that may have been cause of higher rate.
3 out of 5
by Whitney

This traveler left a rating score only Posted Feb 23, 2017 on Hotels
2 out of 5
by A verified traveler

Posted Feb 23, 2017 on Hotels
Wow, what a surprise to book a room and find that it had no window at all. I can't remember ever having run into this. From the photo of the hotel, one could never have guessed that all the rooms open to an atrium but nothing to the outside. If you are even a bit claustrophobic this room set up will make you exceedingly anxious. This was nowhere in the description. I'm getting anxious just talking about it and I'm only a little uncomfortable in small spaces. This room brought it all on. The bedroom was in the back of a very narrow suite and made sleeping feel like I was in a cell. I am not someone who exaggerates. I honestly kept thinking, Is this even legal to have a room with only a door. I could not help feel that in case of fire, we're trapped. I am writing this to let people know it appears many of their rooms DO NOT HAVE WINDOWS. I've stayed in wonderful hotels that even looked out onto another building and felt better about my room. I suppose this would be fine if advertised and the price reflected so you could make you own choice. I did not confront the staff because I was pretty incredulous and frankly too tired. Oddly now I feel like I have to ask this of the next hotel I book. I can hear it now, "do your rooms have windows?" that should be a good conversation.This room was in no way worth the price.
3 out of 5
by A verified traveler

Good location. Old and needs to be updated.

Posted Feb 22, 2017
Our room had no windows! The furniture and carpet was very worn. Not a 4 star in the least.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westminster, MD

Beautiful Hotel

Posted Feb 22, 2017
Pros: Convenience and pleasant, first rate staff.
Easy walking distance to shopping on King Street and to the City Market and Waterfront Park.
5 out of 5
by Donna

Very Pleased

Posted Feb 8, 2017 on Hotels
We very much enjoyed our stay. The service was excellent. I love Embassy Suites
3 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Excellent Location

Posted Feb 7, 2017
Pros: Location, Location!
Cons: Better security
Situated right in the heart of everything you may like to see, this hotel does need some updating, it was very clean and evening cocktail reception was an added bonus, although typical of all Embassy Suites. Unfortunately, we had a rather unsettling experience with one of the other guests that could have/should have been handled better by the staff. Apparently there is not 24 hour security at this hotel. We asked the front desk manager to call the police for a guest that was being very aggressive toward his partner in a public area. When we intervened, he became very threatening towards us. The staff member did not call police right away and his behavior escalated. We went back to our room and found out the next morning that police were eventually called. I'm disappointed at the way this was handled and cast a pall over an otherwise pleasant weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler from long island, NY

Posted Feb 4, 2017
Very attentive staff in a wonderful city. We stay here each time we visit. The staff is very welcoming and treat us like family from check in to happy hour to breakfast. Great place