Ratings based on 586 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Baltimore, MD

Good Location, Noisy Staff

Posted Aug 11, 2017
The Fulton Lane Inn is located on King Street near many attractions. The rooms are fine though nothing special (they could use a painting or two on the wall and some updating would be nice). The major complaint is the noise. The street sweepers clean King Street every morning around 6:00 A.M. Then, the hotel staff begins to clean/set up rooms between 6:30 A.M. and 7:00 A.M., making enough noise to make sleep impossible. Be warned that this is NOT the place to stay if you intend to sleep beyond the early morning hour of 6:00 A.M.
Comment from Hotel Management
Aug 15, 2017 by Lisa Anderson, Hotel Management
Thank you for sharing feedback about your stay at the Fulton Lane Inn. I sincerely apologize that our accommodations did not live up to your expectations and certainly did not meet our high standards. We are very sorry to read that you were disappointed in some of the aspects of your stay. We truly appreciate you bringing these items to our attention. Thank you for your valuable feedback. Sincerely, Lisa Anderson, Innkeeper
4 out of 5
by A verified traveler

SC 2-day trip

Posted Jul 18, 2017 on Hotels
Very enjoyable stay with comfortable beds and clean room. Good parking behind hotel with convenient location to all that Charlestown has to offer (great shops, eating areas, historical buildings, etc.).
Comment from Hotel Management
Jul 24, 2017
We are glad you enjoyed your stay in Charleston & at the Fulton Lane Inn. We hope to see you again in the future! Sincerely, Carolyn Walczuk Asst. Inkeeper
5 out of 5
by A verified traveler

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017
Thank you for the feedback! Please think of us on your next visit to Charleston. Sincerely, Carolyn Walczuk Asst. Inkeeper
5 out of 5
Recommended
for Couples
by A verified traveler from Atlanta, GA

Best Hotel in Charleston

Posted Jul 16, 2017
Pros: It is VERY romantic.
I always stay here when I come to Charleston. I always have a great time. It is a very cute Inn that is close to everything! Most people buy parking or a taxi when they come to downtown but this is in downtown! The breakfast in bed is fantastic and the service is stellar. Additionally, the rooms have a Southern charm to them and are also very clean. You won't go wrong with this hotel!
Comment from Hotel Management
Aug 1, 2017 by Lisa Anderson, Hotel Management
What a wonderful review of the Fulton Lane Inn. Thank you! Your compliments to our location, accommodations and hospitality are so appreciated. We hope you will choose to stay with us again soon. Sincerely, Lisa Anderson, Innkeeper
4 out of 5
by Dean

Great location. Nice stay.

Posted Jul 13, 2017 on Hotels
Great location. Decent room size. Breakfast delivered to your room in the morning (simple continental breakfast no hot food). Parking right behind place a little tricky to find the first time. All in all good experience.
Comment from Hotel Management
Jul 24, 2017
Thank you for your feedback. We hope you will stay with us next time you are in Charleston! Sincerely, Carolyn Walczuk
2 out of 5
by A verified traveler from conecticut

Mean front office lady

Posted Jul 12, 2017
Nice place. My rooms where not cleaned one day and had to call staff second day because no one came to clean till after 5 pm. The front desk lady needs better customer serivice skills.
Comment from Hotel Management
Aug 1, 2017 by Lisa Anderson, Hotel Management
We are so sorry that our housekeeping and hospitality standards were clearly not met on your visit. We strive to provide excellent customer service and southern hospitality, so we are very sorry that your experience did not reflect this. We appreciate your feedback. Sincerely, Lisa Anderson, Innkeeper
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Southern Hospitality

Posted Jul 7, 2017
Complimentary: ROOM SERVICE breakfast, coffee station in lobby all morning, 5-6 pm wine reception with appetizers and dips, sherry in the lobby in the evening. Clean hotel a block from the city market. Private Parking lot at the back door. ($14/ day). Wonderful accommodations!
Comment from Hotel Management
Aug 1, 2017 by Lisa Anderson, Hotel Management
Thank you for choosing Fulton Lane Inn. It is wonderful to hear that you were so pleased with all our of complimentary amenities. We hope to welcome you back again soon. Sincerely, Lisa Anderson, Innkeeper
3 out of 5
Recommended
for Everyone
by A verified traveler from MD

Road trip.

Posted Jul 7, 2017
Short stay. Liked the location. Friendly staff. Will be back ;)
5 out of 5
by Karen

Lovely Inn in Historic Charleston

Posted Jul 5, 2017 on Hotels
A great location in downtown, historic Charleston. Staff was friendly and professional. The room was very comfortable.
Comment from Hotel Management
Aug 1, 2017
Thank you for this wonderful review of the Fulton Lane Inn. Your compliments to our location and staff are so appreciated. We hope to have you stay with us again soon. Sincerely, Lisa Anderson, Innkeeper
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Good Location. Comfortable Room. Good staff. Pricey though.