Dear Tyler,Thank you for your review. It was great to see you felt the staff was very friendly and the hotel was very clean. We did recently have some renovations to the property and are constantly working to improve it.

Dear Tashua,Thank you for your amazing review. We truly enjoy having Keisha be a part of our team. The wonderful ladies in our breakfast area definitely enjoy being here so it does not surprise me that you felt they were attentive and friendly. Thanks again for choosing to stay with us.

Good morning! Thank you for your awesome feedback and we are sorry that our pool facilities were unavailable during your stay. We hope once the pool reopens, you will get to come back soon to enjoy! Best,

Good afternoon! Thank you for your feedback as we are in constant motion improving our efforts to provide the best experience and customer services to all of our guests.

Good afternoon! We thank you for your feedback. I would love to hear more about how your stay went as we use this as a coaching tool for our team to improve our efforts at providing the best possible customer service to our guests at all times. I look forward to hearing from you!

Thank you for taking the time to rate your experience while staying with us, Alysha. We hope to welcome you again in the future!

Dear Anna,This is such an awesome review. We really appreciate when our guests feel that our primary mission is to provide excellent service. We are so lucky to have Isaiah on board with us as he exemplifies the mission.

Dear Paul,We do apologize that you were unable to experience the pool while staying with us. We definitely understand the importance of having this available. The safety of our guests is very important to us, so we definitely did not want to offer an amenity unless it is in top shape. Thanks again for staying and we will make sure it's available for you if you decide to give us another opportunity.

Good morning! Thank you for your feedback. I would love to hear more about your recent stay when you get a moment. Best,

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Thank you so much for your amazing feedback as we strive to provide the best possible service to all of our guests! We look forward to welcoming you back soon!Best,

Good afternoon!Thank you so much for your feedback. I would love to hear more about your experience, as it can be a way to coach our team and improve our efforts to provide the best possible service at all times to all of our guests.I look forward to hearing from you!Best,

Dear Victoria,Thanks for this awesome review. Thanks for staying with us. We loved providing you with excellent service.

Good morning! Thank you for your feedback as this will help us with only getting better to provide the best possible service to our guests. We apologize for any inconveniences we have caused and we hope to welcome you another time so that we can have another chance at providing you with the better experience.Best,

Good morning!Thank you so much for your feedback! I will make sure to pass this along to our team as this will help with us keeping up the best possible service provided to our guests!We look forward to welcoming you back another time!Best,

Dear Tony,Thanks to you for this awesome review. It was great to see you had a smooth stay while visiting Charleston. Thanks again for staying with us!

Dear Maud,Thanks for your review. We enjoyed taking care of you while you were here. Thanks again for choosing us!

Dear Alicia,Thanks for reviewing our property. We do appreciate your feedback. It was great to see that you thought breakfast was excellent! Thanks again for choosing us.

Dear Wendell,Thanks for taking the time to review our property. We appreciate you staying with us and hope you will give us another opportunity to WOW you!

Good morning!Thank you so much for your feedback! We are so happy that you enjoyed your stay and we will pass this along to our team as this will help us with keeping up the service we provide to our guests each and every day.We look forward to welcoming you another time!Best,

Jesse, We appreciate that you have taken the time to rate your recent stay! We hope to see you again soon!

Good morning!Thank you so much for your feedback! It is greatly appreciated and we are so happy that you enjoyed your stay with us and we hope to welcome you back soon!Best Regards,Sarah AlleyneFront Office ManagerHoliday Inn Express Downtown Charleston

Good morning!Thank you so much for your feedback! It is greatly appreciated and we are so happy that you enjoyed your stay with us and we hope to welcome you back soon!Best Regards,Sarah AlleyneFront Office ManagerHoliday Inn Express Downtown Charleston

Dear Pamela,Thanks for taking the time to post a review. We certainly appreciated you choosing to stay with us. Thanks again and see you next time.

Dear Theodore,Thanks for this review. We appreciate the feedback. It was great to see the staff was polite. I was quite disappointed to see the issues you dealt with while staying with us. I really wished we had the opportunity to make it right. Thanks again for staying with us.

Dear Jeffrey,Many thanks to you for posting a review. We do appreciate the feedback. If you ever visit the area again, please come back and visit with us.

Dear Stanley J,Thanks for your review of our property. I'm glad you thought the staff was friendly and the hotel was clean. We do try to make parking here as easy as possible I'm so sorry it wasn't in this case.

Dear Lisa,I cannot apologize to you enough for your experience with us. We certainly want to ensure that all of our guest have an amazing experience. It seems we definitely missed the mark. Please allow us another opportunity to provide you with the service you deserve!

Dear Ulyana,Thanks for your review. It was great to see you though the staff was friendly and enjoyed the breakfast options. It was a pleasure serving you!

Dear Adam,Thanks for this lovely review. We strive to offer great service and it looks like we met your expectations. Thanks again for choosing us!

Dear Atanas,Thanks for posting this review. We are committed to creating a great experience for our customers, so I was disappointed to see that you were disturbed by your neighbors. With so many people back to traveling we want to ensure that we are properly sanitizing every room. It did seem that you enjoyed sleeping here as you mentioned the bed was comfortable. I hope you will give us another opportunity to WOW you.

Dear Noel, Thank you so much for taking your time to provide us with your feedback. We are so sorry that you were experiencing difficulties with the parking. Parking in any downtown area can be a unique experience, we have, however attempted to make this easier by providing signs on the property, signs in the elevators, and providing the information at check in as well as having a handout that explains the fees and instructions on how to navigate the garage service. We truly appreciate your patronage and would hope that the parking would not deter you from visiting with us.

Dear Muriel,Thank you for taking the time to share of your experience. We are so glad that you found the property to be a nice hotel. We look forward to welcoming you again. Sincerely,

Dear Anna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Dear Maria Bethania, Thanks so much for taking the time to review our property. I'm so glad you enjoyed your stay with us. Thanks again for choosing us and we hope to see you again!

Dear Gerald,Thank you for your candid review. We apologize that the breakfast did not meet expectations. We are glad to hear that you encountered the team to be friendly and helpful. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

Dear Shannon,Thank you for taking the time to rate your stay. We hope to have you visit with us again.Warmly,

Dear Charles,Thanks for your review of our property. We strive to provide every guest an exceptional experience. It appears that we fell short of that. I can assure you that we are always working on improving the levels of the service we provide. Thanks again for the feedback and if you return to the area, please allow us the opportunity to WOW you!

Dear Timothy,Thanks for taking the time to review our property. Feedback whether it is positive or negative is how we improve our guest experience, so it is very important to us. We will definitely research this issue and make sure that this is not a guest experience moving forward..

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Melanie B

Dear Anna,Thanks for this review. We do appreciate the feedback. We strive to provide an excellent guest experience to everyone that visits with us. Thanks again for choosing us!

Dear Nelly,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Dear Jim,Thanks for reviewing our property. My apologies that you felt you were in a sketchy area. We are in a developing area surrounded by buildings which generally makes one feel comfortable. Thanks again for staying with us.

Thank you for bringing this to our attention. We apologize for the inconveniences concerning the fees charged you faced during your stay, as it is our normal standard to ensure our guests are aware of all fees. I will definitely check the Expedia site to make sure all fees are being properly displayed. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Melanie bGeneral Manager

Dear Caitlin,Upon looking at your review I was disappointed that you did not have an enjoyable guest experience. We do strive to provide an excellent guest experience for all of our guests and it seems in this case we fell short. Please allow us the opportunity to make this right if your ever back in Charleston.

Dear Denise,Thanks so much for providing your feedback. It was awesome to see that you thoroughly enjoyed your stay with us. Thanks again for choosing us.

Dear Marcie,We are so happy to hear that you were accommodated with the checking in and check out process. And as for the bathrooms we have some exciting renovations in the plans. We hope you are able to come and visit again. Warmly,

Dear Kenneth, Thank you for taking the time to share of your experience. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

Dear Janet,Thanks for reviewing our hotel. It appears that we met your location needs and exceeded your breakfast expectations. We enjoyed taking care of you. Thanks again and if you're ever back in Charleston let us take care of you!

Dear Jeff,Thanks for the lovely review. It was great to see that you felt welcomed at our property. Thanks again and we look forward to serving you in the future.