All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Ben / Guest Services Manager / Planters Inn on Apr 19, 2024
Dear Kathleen T.,Thank you for responding to the survey. We're so glad you highlighted our service - we make every effort to go above and beyond for our guests!Best regards,
The hotel was lovely and the staff were nice. I expected my room to be “Grand” as it was called, but I got the short end of the stick. They gave the “Grand” room to my friend who accompanied me on my trip. My room was dark, only had one window with a view of the side of a building, and I love natural sunlight so that was very disappointing. The bed was comfortable though, and I wish there was a refrigerator in the room so that the water they provided could’ve been kept cold.
Elva
Stayed 3 nights in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 20, 2024
Dear Elva,We appreciate your response to our survey. Like many of Charleston's downtown hotels, our Inn has to do the best with what space we have. Your room overlooked our pathway to the courtyard. Please advise in advance and we can make accommodations for your next visit vis a vis sunlight.We hope if your travels take you to Charleston in the future you'll give the Planters Inn another chance.Best regards,
We enjoyed our stay at the Planters Inn. We were on a girl trip, and it was absolutely fabulous!
Julie
Stayed 5 nights in Apr 2024
Response from Colleen on Apr 19, 2024
Dear Julie,Thank you for taking the time to give us some feedback on your stay. We are so happy to hear you enjoyed your time here with us. We can not wait for your next visit to Charleston.Regards,Colleen RibeiroFront Office ManagerPlanters Inn
Response from Ben / Guest Services Manager / Planters Inn on Apr 16, 2024
Dear Barbara,We are so appreciative you took the time to respond to the survey. Hope to see you again in "the heart of everything" in Charleston.Best regards,
Historic building with wonderful staff! Need to update some things, difficult due to historic status. Perfect location, can walk to shopping, dining and historic sites!
Foster
Stayed 2 nights in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 14, 2024
Dear Foster,Thank you so much for responding to the survey! We also appreciate all of the kind words.We're glad you enjoyed your time on the property. In particular, we're so pleased you highlighted our staff - they're what makes the Planters Inn experience so special.Best regards,
Response from Ben / Guest Services Manager / Planters Inn on Apr 7, 2024
Dear Dennis,You're awesome! Appreciate your survey response. Hope to see you again soon at the Inn.Best regards,
10/10 Excellent
Thomas
Apr 3, 2024
Thomas
Stayed 1 night in Mar 2024
4/10 Poor
Robert
Apr 2, 2024
Robert
Stayed 1 night in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 22, 2024
Dear Robert,Thank you for responding to the survey. On behalf of the entire staff of the Planters Inn, we apologize your stay did not meet your expectations. If you could provide additional details, we would be interested in hearing more about your experience with us.Best regards,
Beautiful old property and great staff !
Thank you
Bill Fisher
Stayed 1 night in Mar 2024
Response from Colleen on Mar 24, 2024
Dear Bill Fisher,Thank you for taking the time to give us some feedback on your stay. We are delighted to hear that you enjoyed your stay at our beautiful property and the staff all really shined through. We look forward to your return visit to Charleston.Regards,Colleen Ribeiro
Staff friendliness is first rate! They smile! Warm and welcoming, beautifully appointed, fresh, elegant, grounds are exquisite, rooms are so tasteful, wonderful bathrooms, and at the heart of all the historical area and shopping/dining. Couldn’t be more grateful and pleased!
Rebecca
Stayed 2 nights in Mar 2024
Response from Colleen on Mar 18, 2024
Dear Rebecca,Thank you for taking the time to give us some feedback on your stay. We are so happy to hear you enjoyed your stay and looks like our property truly met all the marks. We await your next visit to Charleston. Regards,Colleen RibeiroFront Office ManagerPlanters Inn
Response from Ben / Guest Services Manager / Planters Inn on Apr 4, 2024
Dear Margaret,Thank you so much for responding to the survey. We're so glad you enjoyed your stay with us and hope to see you again soon at the Inn!Best regards,
No Internet in our room but otherwise it was very good.
William
Stayed 1 night in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Mar 2, 2024
Dear William,Thank you for responding to the survey. We had an internet outage for a portion of your stay. Apologies. Hope to see you again soon at the Inn.Best regards,
So convenient to everywhere, staff is friendly so enjoyed our stay and hope to return.
Ronald
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Feb 23, 2024
Hi Ronald,We'll look forward to having you back! We appreciate you completing the survey and highlighting our friendly staff. It's the key ingredient to the Planters Inn experience.Best regards,
Old world elegance and service. The staff were outstanding. They sincerely wanted to enhance our stay. Very accommodating and helpful. The location is the best in all of Charleston.
Nicholas
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager on Feb 15, 2024
Dear Nicholas,Thank you so much for completing the survey. We are so grateful for the kind words concerning our staff - they are the true superstars of the Inn. We hope to see you again soon!Best regards,
Response from Ben / Guest Services Manager / Planters Inn on Feb 13, 2024
Dear Paul,We appreciate you completing our survey. We are heartened you highlighted our staff - they are truly exceptional. Hope to see you again soon at the Inn!Best regards,
Response from Ben / Guest Services Manager / Planters Inn on Feb 10, 2024
Diane,Thank you so much for completing this survey. We appreciate you highlighting our staff - they truly make the Planters Inn experience unique. Look forward to seeing you again at the Inn!Best regards,
A chic elegant hotel in middle of all that you want to see in Charleston
Linda B
Response from Colleen on Feb 2, 2024
Dear Linda B,Thank you for taking the time to give us some feedback on your stay. We can not wait till you come back to Charleston so we can host you again.
Planter's Inn and Peninsula restaurant are absolutely phenomenal! Easily 5 stars across the board! The staff is amazing, beautiful rooms and the food at Peninsula is second to none.
Michael
Stayed 2 nights in Jan 2024
Response from Colleen on Jan 26, 2024
Thank you for taking the time to give us some feedback on your stay. We are so happy to hear your stay was above and beyond. We look forward to your next visit to Charleston.
We had a delightful stay at the Planters Inn. Staff was all friendly and attentive. We enjoyed the coffee, tea, and treats in the lounge each day. Beds were very comfortable and the room size of the double queen exceeded my expectations! The bathroom was clean and updated. Loved that the Planters Inn was centrally located and we walked to shops and restaurants easily. I would definitely stay here again.
Christine
Stayed 2 nights in Jan 2024
Response from Colleen on Jan 26, 2024
Thank you for taking the time to give us some feedback on your stay. We are so happy to see we will be hosting you again in the future and look forward to your arrival.
Great hotel! Superb staff who were helpful with dining suggestions and directions to rooftop bars. Peninsula Grill is awesome for dinner but equally good for breakfast.
Thomas
Stayed 5 nights in Jan 2024
Response from Ben / Guest Services Manager / Planters Inn on Jan 21, 2024
Dear Thomas,Thank you for your response to the survey. We're glad you noticed how attentive our staff is. We hope to see you again soon at the Inn.Best regards,
The Planter’s Inn is the only Relais and Chateau property in South Carolina. As such, you can expect a French flair for beauty and tradition. Expect old charm and excellent food!
Wright
Stayed 1 night in Jan 2024
Response from Colleen on Jan 18, 2024
Thank you for giving us some feedback on your stay. We are so happy to hear you truly enjoyed your stay with us and we await your next.
10/10 Excellent
Collette
Jan 15, 2024
Collette
Stayed 1 night in Jan 2024
Response from Colleen on Jan 18, 2024
Thank you for giving us some feedback on your stay. We are happy to see you enjoyed your stay and look forward to your next visit to Charleston
Response from Ben / Guest Services Manager / Planters Inn on Jan 11, 2024
Peter,We appreciate you taking the time to respond to this survey. We aspire to go above and beyond with our service to guests so we're glad you noticed.Best regards,
8/10 Good
Barbara
Traveled with family
Jan 6, 2024
Liked: Cleanliness, staff & service, amenities
Overall excellent stay! Our room had a sort of musty smell and some mildew in the shower. The room was in need of a bit of a facelift, especially the bathroom. But you honestly couldn’t find a better location or nicer more attentive staff!
Barbara
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Jan 9, 2024
Dear Barbara,We appreciate your comments and response to the survey.We're also glad you noticed our staff - they're truly what makes our property so unique.Best regards,
10/10 Excellent
Shari
Jan 6, 2024
Shari
Stayed 3 nights in Jan 2024
Response from Ben / Guest Services Manager / Planters Inn on Jan 9, 2024
Dear Shari,Thank you for responding to the survey.Best regards,
The staff was awesome. Rooms were perfect and the location couldn’t be better.
Scott
Stayed 2 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 28, 2023
Dear Scott,Thank you for taking the time to respond to our survey. We are so glad you had a great stay with us. We hope to see you again soon.Best regards,
Beautiful and comfortable and centrally located. We enjoyed a suite due to a mix up in our reservation. It was lovely. The maid service was top-notch and Ben at the front desk made us feel welcome. The property was delicately decorated for Christmas with poinsettias and lights. Great location to walk to dinner or music or shopping. Will be back.
Lynn
Stayed 4 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 26, 2023
Dear Lynn,Thank you so much for your survey response and kind words. We're so glad you enjoyed your time with us. We look forward to seeing you again soon!Best regards,
6/10 Okay
Leo
Dec 23, 2023
Disliked: Cleanliness, staff & service
Leo
Stayed 3 nights in Dec 2023
Response from Colleen on Dec 25, 2023
Dear Leo,Thank you so much for taking the time to complete our survey about your experience during your visit. I have shared your scores with our departmental leaders so that we can evaluate the areas we did not excel. Thank you again for providing your feedback.
We have stayed here many times in the past and have had wonderful stays. However, this time the staff were overall pleasant but did a very poor job. For example, a staff member agreed to a request and did not follow through. When I brought it to the attention of the next staff member and then the manager on duty, the answer was “no” without explanation or apology.
Jamette
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 26, 2023
Dear Jamette,Thank you so much for responding to the survey. It sounds like you enjoyed your stay in part but had some issues with our staff. We apologize wholeheartedly for this service lapse.We are circling back on the details of your stay to see where we may have fallen short. If you can provide any further details, please feel free.Again, sincere apologies from the entire staff of the Inn. I hope you will consider us next time you make plans to visit our city.Best regards,
Highly recommend, it's in the heart of everything! Market right outside your door! The staff were incredible with accommodations, restaurant attached to the hotel was delicious! I would definitely stay here again.
Gloria
Stayed 3 nights in Dec 2023
Response from Colleen on Dec 25, 2023
Thank you for taking the time to give us some feedback on your stay. We look forward to your next stay with us.
10/10 Excellent
Linda
Dec 22, 2023
Linda
Stayed 2 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Jan 12, 2024
Dear Linda,We appreciate your survey response. Thank you! We hope to see you at the Inn again soon.Best regards,
The property was quaint and it felt like you were at home with the warm and helpful staff.
It was a joy staying there as it was steps away from restaurants, shopping, and attractions (the market and the carriage tours)
Louis
Stayed 4 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Dear Louis,We appreciate your kind words. Our location is ideal! We hope to see you again soon at the Inn.Regards,
What a beautiful stay! My husband and I finally visited Charleston and couldn’t be happier with this hotel. We would definitely come back! Everything is lovely and appointed perfectly with detail. Very clean and classy hotel with excellent customer service. Thank you for a great stay!
Katherine
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Dear Katherine,We appreciate the kind words and couldn't agree more. We hope to see you again soon at the Inn!Regards,
10/10 Excellent
Charles
Dec 13, 2023
Liked: Cleanliness, staff & service
Charles
Stayed 1 night in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Dear Charles,We appreciate your response to the survey. We'll look forward to welcoming you again soon!
Beautiful historical property where Southern hospitality and excellent customer service abounds. Our room was beautiful. We very much enjoyed our stay and look forward to returning again.
Terri
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Terri,We're so happy you enjoyed your stay. Hope to see you again soon at the Inn.Regards,