Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
DecentPosted Oct 10, 2017 on Hotels
When we got there, the people above us were very loud so we asked to move and they accommodated to us right away. However in the new room, there were no robes (which was a nice incentive we were looking forward to) and there was hair in the shower from before we used it. It was a nice room but could use more attention to cleanliness.
Posted Oct 4, 2017 on Hotels
Went with my family and friends, so enjoyed!
Posted Sep 28, 2017 on Hotels
Room was beautiful. Nice sitting area in Room 320 with a king bed. Really nice people at desk and bar.
Great location, historic atmospherePosted Sep 25, 2017 on Hotels
Great location, fantastic staff, historic facility, private patio with first floor rooms.
by A verified traveler from Daytona Beach, FL
It was cheap, but I saw why.Posted Sep 25, 2017
Pros: The staff was friendly, the rate was acceptable, and I enjoyed the free lemonade, coffee, and water they provide!
Cons: The cleanliness of the couch, the area rugs in the room, and communication about parking charges if you have already purchased a city parking pass.
Upon check in we saw some paper and tape closing off an area and saw a "pardon our dust" sign which explained they were doing renovations. The check in staff was polite, but not overly helpful. We were escorted to our room by a bellman even though we had no bags. I felt they insist hoping for a tip. He was very polite nonetheless. Upon seeing our room we felt it was great with a lot of the charm you would expect for a hotel built in the 1800s. We were very pleased with the size of the room as well. However, upon further inspection, the couch in the room was gross. It was a very small suede looking love seat with multiple stains and imperfections in it. Being a fan of cleanliness, I then became worried about the rest of the room. The floors are old wooden and squeaky, which is fine, and to be expected. But they use a large area rug which covers most of the room, to make it like carpet. However, the rug also appeared very old and dirty. The couch and room felt damp, as did the linens. We were there approximately a week after Hurricane Irma had passed, so I wondered if there may have been some water issues, or if it was just my imagination. I also had an issue with parking. I parked in the city garage so did not park on property. We thought we were told we could use the city pass I purchased to park on property, so on the final night I moved my car to their small lot. The night desk person also told me there was no charge to park, however I was charged $14.
Family stay in SavsnnajPosted Sep 23, 2017 on Hotels
We enjoyed our stay, it was everything I expect from a classic historical Hotel
by A verified traveler
Posted Sep 15, 2017
Staff wonderful but baby crying all night next door, room was DIrty! Location great You can hear all other guests noises But can't say enough about friendly staff
for Couplesby A verified traveler from Central PA
Two nights in SavannahPosted Sep 11, 2017
Pros: Décor was excellent. Room was quiet. Bed was comfortable. Bfast was great. Parking right outside the door.
Cons: All good.
Location: On Bay Street, one street up from River and the harbor. We walked everywhere. Did not move the car for two days. Restaurants everywhere!
We were on a southern east coast road trip, stopping in Georgetown, Charleston and then Savannah. This hotel was absolutely beautiful, decorated very historically, and on Bay Street where we could walk everywhere. We did not even move our car the two days we stayed there. The hotel staff was exceptional, the room was quiet, the location was perfect, the bfast was great and happy hour at night! The hotel was easy to find getting off the highway. We loved the location. We would absolutely stay here again!
Posted Sep 5, 2017 on Hotels
for Everyoneby A verified traveler from Ponte Vedra Beach, FL
Savannah CharmPosted Sep 4, 2017 on Orbitz
I wish we had longer to stay. This was a beautiful hotel within walking distance of everything. Loved the old Savannah charm of exposed brick walls, antique decor and hardwood floors. Beds were comfortable and bathroom was spotless.