Ratings based on 775 Verified Reviews

4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scranton, PA

Very helpful staff

Posted Aug 11, 2017
Pros: The staff was very helpful on advising about sites and restaurants. Kelly was particularly attentive to all our requests.
Cons: I was expecting a more unique and homemade breakfast.
Location: Excellent location, quiet and beautiful street. We didn't have a car and we didn't need it at all.
We have a great time in this hotel. Beautiful house, amazing location at walking distance of the historic center. The staff was courteous and nice with everyone. The bed and room were very comfortable. The a/c wasn't noisy and we slept very well.
Comment from Hotel Management
Aug 11, 2017 by Nell, Guest Services, Hotel Management
Thank you for taking the time to fill out the survey and giving us your feedback. Kelly is an absolute joy to work with and all the guests love her. Chef Shane is always tweaking the breakfast menu, so the next time you come maybe it will be more unique. So happy you had an enjoyable stay. Look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta, Canada

Savannah charm in historic district

Posted Jul 17, 2017
The Eliza Thompson House is superb. From the morning breakfast to the afternoon wine and cheese on to evening desserts, it can't be beat. Staff is amazing. Rm 139 bathroom is very small.
Comment from Hotel Management
Aug 18, 2017 by Nell, Hotel Management
Thank you for the wonderful comments and great pictures. Come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Charming

Posted Jul 9, 2017
Lovely and intimate in a beautiful area. Convenient to historic district. Amenities include great breakfast, wine and snacks at 5 and dessert at 8!
Comment from Hotel Management
Jul 9, 2017 by Wanell (Nell) Guyette, Guest Services, Hotel Management
Thank you for taking the time to review our property. We appreciate our guests feedback, and look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent way to see old savannah

Posted Jul 4, 2017
Pros: Location, staff, food
Cons: Bathroom was a little cramped
Location: It was central to all we wanted to do. Even broughton street was only a few minutes walk away.
Everyone on staff showed classic southern charm and grace. We made reservations a little late in the game so the room was a little small. There was a cleaning agent smell that while it made the room smell clean and fresh was a bit overwhelming. Overall it was a classic house in a classic area right on jones street. The drinks and snacks were always fantastic.
Comment from Hotel Management
Jul 8, 2017 by Wanell (Nell) Guyette, Guest services, Hotel Management
Thank you for taking the time to fill out the survey and giving us your comments. We appreciate the feedback as it gives us an idea of what we are doing right and also, what we need to step it up.
4 out of 5
Recommended
for Everyone
by A verified traveler from St.Simons Island, Ga

19 century Sav home with Courtyard focus

Posted Jun 28, 2017
Quiet setting with courtyard center point. Room setting nice and plenty of light exposure. Background sound of fountain water is calming. Breakfast choices more than adequate. May be time to update the decor & furnishings. Starting to show wear and is a tad dated. Courtyard needs some spucing up with some color plantings. Staff very nice and helpful. Convent location - walking distance to shops, restaurants and squares.
Comment from Hotel Management
Jun 29, 2017 by Wanell (Nell) Guyette, Hotel Management
Thank you for taking the time to fill out the survey. It is always nice to see what our guests see. Being at the property everyday you don't notice the little things as much. Thank you for the insight from a guest point of view. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Jun 11, 2017
Pros: everything
Cons: nothing
Location: visit SCAD visit squsres
fantastic from bkfst to dessert xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Jun 11, 2017 by Wanell (Nell) Guyette, Guest Services, Hotel Management
So happy that you took the time to fill out the survey. We always appreciate the feedback from our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Posted Jun 10, 2017
Fantastic location. Walking distance to several historic homes and great restaurants
Comment from Hotel Management
Jun 11, 2017 by Wanell (Nell) Guyette, Guest Services, Hotel Management
Thank you so much for taking the time to fill out the survey, our guests opinions matter to us.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

very nice hotel with excellent service from staff

Posted Jun 9, 2017
Can walk everywhere; very clise to historical sites
Comment from Hotel Management
Jun 11, 2017 by Wanell (Nell) Guyette, Guest Services, Hotel Management
Thank you for taking the time to fill out the survey. We appreciate the feedback from our guests.
5 out of 5
Recommended
for Couples
by A verified traveler from Northern Virginia

Warm & Welcoming

Posted May 20, 2017
Pros: Friendliness of staff; helpfulness of staff. Love the feel of being in "old" Savannah
Location: Was close to lovely homes, on the most beautiful street, not many restaurants close by but not looking for being in the middle of the commercial part.
Would stay again at Eliza Thompson House. The staff went out of their way to be helpful The food was very good. The room was quiet, comfortable and clean.
Comment from Hotel Management
May 21, 2017 by Wanell (Nell) Guyette, Guest Service Representativ, Hotel Management
Thank you for taking the time to answer the survey. In today's busy world, people tend to put off little things like a survey. We appreciate your feed back and mentioning our staff, we hope to see you again the next time you visit our City.
5 out of 5
by Marnie

Posted Apr 26, 2017 on Hotels
Comment from Hotel Management
May 6, 2017
Thank you for taking the time to fill out the survey regarding your stay. One can't ask for better rating than 5 Stars. Looking forward to your return, the next time you are in our lovely city.