Ratings based on 420 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel in historic area

Posted Jul 2, 2017
The staff was very polite and helpful. The room was clean and comfortable. The surrounding area was not so good. Also there was a menu in the room out on display for a restaurant that is not longer in business. Ok hotel for a pricey rate. They charge an extra $100 on top of the $175.00 rate for your pet.
Comment from Hotel Management
Jul 15, 2017 by RISAVDAGM, Hotel Management
I am glad you found our rooms clean and comfortable and our staff to be polite and helpful. I can certainly understand how unexpected expenses may be unpleasant. Unfortunately, there is additional and necessary cleaning that must be done in preparation for our next guest after a pet stays. Many hotels that do not charge a fee, do not do extra cleaning - which may raise sanitation issues for you and your pet. We hope you will choose our hotel again in the future! Willie H. Alls Assistant General Manager
5 out of 5
by Abraham

Posted Jun 30, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017 by RISAVDVAGM, Hotel Management
Thank you for the 5 star review. We are glad you enjoyed your stay! Willie H. Alls Assistant General Manager
3 out of 5
by A verified traveler

Posted Jun 30, 2017
Location kind of creepy and dumpy. Valet is a joke, I know all places have it but it's literally ten feet across the street. They should be smart and charge but let the people park their own vehicles. Hotel had a sewery smell and the air conditioner clicked on every two minutes all day long. Really annoying. on a positive note..Danae was the breakfast lady and she was a joy every single morning. She was genuine and oozed southern hospitality. Rest of staff was not as friendly.
Comment from Hotel Management
Jul 3, 2017 by Willie H. Alls, Hotel Management
Thank you for taking the time to write a review about our hotel. We take pride in providing southern hospitality so I was very disappointed to hear about your experience. This is not typical of our hotel, and no should ever leave feeling that our staff is unfriendly. Your satisfaction is very important to us and your comments are such a valuable tool in maintaining our high levels of customer service. I will share your comments with our entire staff as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Posted Jun 29, 2017
Enjoyed the stay, my only complaint was that Incsme down to breakfast at 957 am and it was all shut down before 10 which was the time it should have shut down.
Comment from Hotel Management
Jul 15, 2017 by SAVDVAGM, Hotel Management
Thank you for the 5 star review! I apologize about the time that breakfast closed while you were here and will ensure that it is addressed going forward. We hope you will choose our hotel again in the future! Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Close to everything

Posted Jun 27, 2017 on Orbitz
The service at this hotel was excellent. The staff was great, the rooms were great, the breakfast was good. I have nothing negative to say about this hotel. The only bad thing was parking. If you don't do valet parking you have to get lucky and find off the street parking. I would still stay here every time I come to Savannah.
Comment from Hotel Management
Jul 15, 2017 by SAVDVAGM, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay and that you will stay with us whenever you come to Savannah. We will look forward to greeting you on your next trip to Savannah! Willie H. Alls Assistant General Manager
4 out of 5
by A verified traveler

Posted Jun 24, 2017 on Hotels
Best continental breakfast ever. Danae in charge and she made it an event.
Comment from Hotel Management
Jul 15, 2017 by RISAVDVAGM, Hotel Management
We take pride in our Complimentary Hot Breakfast Buffet so I am so glad you enjoyed it! I will make sure I share your comments with Danae, as well! Willie H. Alls Assistant General Manager
5 out of 5
by A verified traveler

Awesome BUT BEWARE!!!

Posted Jun 20, 2017 on Hotels
Love this hotel BUT BEWARE!!! They double charge your credit card!! I told them I had prepaid and they said they didn't have my reservation number. I showed them everything from emails to my Hotels.com account and even called Hotels and had them call the hotel and send a fax that they said they never received... I'm still fighting them on crediting my card back. DONT LET THEM TAKE YOUR CARD! Find a different place before you get charged double!
Comment from Hotel Management
Jul 15, 2017 by RISAVDVAGM, Hotel Management
I am glad you enjoyed the hotel but I regret that there was an issue on whether your stay was prepaid. I am sure we will resolve this matter to your satisfaction. We hope that you will choose our hotel again whenever you return to the area! Willie H. Alls Assistant General Manager
5 out of 5
by jimmy

Posted Jun 17, 2017 on Hotels
Dennis the Porter/Valet was my favorite staff member but, all staff was very courteous and extremely helpful. The facility was a great value and convenient to the Historical District... Great amenities... LOVED it!
Comment from Hotel Management
Jul 15, 2017 by RISAVDVAGM, Hotel Management
I am glad you enjoyed your stay and found our location convenient. I will be sure to share your comments with Dennis and the rest of the team to continue to inspire excellent customer service. We'll see you on your next visit! Willie H. Alls Assistant General Manager
5 out of 5
by Alison

Great location for kids

Posted Jun 9, 2017 on Hotels
Great location in Savannah for visitors with kids...right next to train and children's museums and tour bus stops. The staff at this hotel is very friendly! Breakfast was good and Monday-Wednesday the hotel offers a free happy hour.
Comment from Hotel Management
Jul 15, 2017 by RISAVDVAGM, Hotel Management
I am glad you and your family enjoyed our location and found our staff to be friendly. Also, it's great to hear that our Breakfast Buffet and Evening Social - The Mix - were enjoyed, as well. We'll see you on your next visit! Willie H. Alls Assistant General Manager
5 out of 5
by Travis

Posted Jun 4, 2017 on Hotels
Excellent rooms and great staff! Now my favorite hotel in Savannah.
Comment from Hotel Management
Jul 15, 2017 by RISAVDVAGM, Hotel Management
It's great to know you found our rooms comfortable and our staff to be friendly. We are glad to be your favorite hotel in Savannah and will look forward to greeting you again soon! Willie H. Alls Assistant General Manager