Exterior

Reviews of River Street Inn

4 out of 5
River Street Inn
124 E. Bay Street, Savannah, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 854 out of 1313 reviews" "
Rating 8 - Good. 260 out of 1313 reviews" "
Rating 6 - Okay. 105 out of 1313 reviews" "
Rating 4 - Poor. 57 out of 1313 reviews" "
Rating 2 - Terrible. 37 out of 1313 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Rafael, Bonaire

Traveled with family
First of all, it took them an hour and a half to check in, few parking spaces in front of the hotel only for valet parking for $45 a day or public parking two blocks away for $30 a day, really inconvenient... inside the rooms and the hallways not really “clean”…
Stayed 2 nights in Mar 2024

2/10 Terrible

Ajit

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was delayed until 5pm. They offered to not charge me destination charges. Rooms are nice, newly done but have a lot of small issues - front door rattled every time the AC came on. More importantly, the front desk charged me more than the Expedia rate. After I asked them to correct it, they said their system was down and they would refund me the amount the next day. Five days later I am still waiting for the refund.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kereshmeh, Glendale

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Layers of dust in the room. I have Asthma and asked 3 times to clean but they didn’t. Stayed 4 nights without any vacuuming or dusting. All they did was taking trash out. Asthma got out of control and I had to stay home for 3 days because of it. Wheezing and miserable. Was told they will refund two night and still nothing
Stayed 4 nights in Mar 2024

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Debra, Stapleton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the way the front desk treated us and how they handled the problem with the room with no problems I love this hotel and will stay again!!! Great place and location!!!
Stayed 2 nights in Mar 2024

8/10 Good

Jenell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location as far as being near restaurants and venues. The hotel itself wasn't anything special. The walls seemed thin. We heard the folks next door sing Happy Birthday and could hear someone on what sounded like a business call. Made me feel like I was back in a college dorm. The bath mat delivered after the second day had dried blood on it. When water dripped on it, it turned bright red so wasn't the stain I assumed that it was.
Stayed 3 nights in Mar 2024

8/10 Good

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location downtown
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service, & location.
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Traveled with partner
There was a glitch in the reservation, and they did not have a room available. However, Nicole at the front desk was fabulous, she worked her magic and got us squared away, and in our room in about 30 minutes.
Stayed 4 nights in Mar 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique, original, authentic. Goo location.
Stayed 3 nights in Mar 2024

6/10 Okay

Kaela

Beds and pillows were uncomfortable. The shower was rotting.
Stayed 3 nights in Mar 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location along river. Awkward parking situation; room spacious but not very well furnished. Could use desk and chair not just large lounge type seating
Stayed 2 nights in Mar 2024

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities
History and location
Stayed 1 night in Mar 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the area to park and register is a challenge. Lots of buildings in area being rehabbed and repurposed which generates noise and construction equipment parked everywhere.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. The building itself has a great historical significance to Savannah and the hotel exemplifies that from the original brickwork and room flooring. The staff is also amazing. From the front desk, cleaning staff, and valet guys. Just wonderful people.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Amenities
The property was great. Met our expectations. Already scheduling our next trip there.
Stayed 2 nights in Mar 2024

8/10 Good

Wendy Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I recently visited Savannah for the first time and chose the River Street Inn based on location, design and price. We loved the fact that it is an old building that has been renovated and the rooms are gorgeous. Our first room was on the third floor, which is actually below the entrance to the hotel. We loved the exposed brick, the beams in the ceiling and the amenities in general. However, there was construction just outside our room and was quite noisy. Construction began at 7 AM, possibly a little bit earlier, and they were digging up the road, so it was quite loud. The hotel was very accommodating, and moved us to the other end of the hotel, up to the fifth floor with a view of the street side. The second room we were moved to was even bigger and just as lovely. The blackout blinds were very much appreciated! The noise from the street wasn’t too bad. We do use the gym facilities wherever we stay and we found the gym to be clean and mostly in excellent condition. My only complaint was that I mentioned to the hotel twice that the water filter needed to be changed on the auto fill system and one of the dumbbells had disappeared during the day on our second day there. Despite notifying front desk a couple of times neither of those issues we’re resolved during our stay. I would suggest that the hotel also provide workout mats in the gym facility. Overall a great stay - highly recommend for a stay in the historic district.
Stayed 4 nights in Feb 2024

10/10 Excellent

Peter

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024

8/10 Good

Steven

Stayed 2 nights in Mar 2024

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of our stay!
Stayed 1 night in Feb 2024

6/10 Okay

Kendall

Traveled with family
Disliked: Staff & service
The Inn owners have carefully merchandized the property with creative use of photos and overstated descriptors that imply a luxury experience, one that they clearly feel worthy of premium pricing. Once there, you see an historic gem with untapped potential. From the start, engaging with the front desk, you encounter idle, rigid interaction. The concierge vibe is absent. Especially with the younger staff. As a first example, we arrive at 4:30, one half hour after check-in. A young woman was flatly telling a lobby full of guests that NONE of their rooms were ready with no real explanation, apology, accommodation. These folks were told they could, "Just leave your bags right there, and I'll try to keep an eye on them." Her explanation of what was happening was vague at best -- cold, flat, "Sorry, Charlie," in nature. The guests were perfectly polite. This tone of disinterest lasted the whole visit. A final example would include an exchange from our last day, which was Saturday, when we would be checking out at 11AM. At about 7AM, there was a heavy, sharp slam against our bedroom wall, jolting us upright. We soon realized our neighbors were letting their kids to jump on/off the furniture, tossing the furniture each other around, screaming and squealing at the top of their lungs. My husband went to clerk to ask for light intervention. He was told zero could be done as it was time for people to be getting up. We had to handle. Valet and bartender were the only pros. More @Yelp.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine, Wyckoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming. We had a lovely stay. Staff is so friendly and helpful. Our room was clean and spacious. Great location- walk to everything. Definitely would recommend this property to anyone.
Stayed 2 nights in Feb 2024

10/10 Excellent

Edward A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rm415 best rm views ,little small,best bed and linens, nice bathroom.dont want to go home! No need for a car,all walkable and close.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place! Love the historical ambience!
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but it is under construction
Stayed 4 nights in Feb 2024

10/10 Excellent

WESLEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay on the river, right in the middle of everything.
Stayed 2 nights in Feb 2024

10/10 Excellent

Burak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location. Very good and helpful staff. We very much enjoyed our stay in Savannah at this beautiful property.
Stayed 2 nights in Feb 2024

6/10 Okay

Juliette

Traveled with partner
Liked: Cleanliness, staff & service
Older building, bathroom shower needs proper cleaning.
Stayed 2 nights in Feb 2024

6/10 Okay

Julie M

Stayed 3 nights in Feb 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was difficult - We ended up parking on the street to check in and later got a $ 40 parking ticket !! The parking lot for the hotel was full.
Stayed 3 nights in Feb 2024

8/10 Good

Debora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing
Stayed 2 nights in Feb 2024

6/10 Okay

doris

Traveled with partner
Nice old property, lots of charm.. could use a little work in the shower stall. Good location
Stayed 1 night in Feb 2024

6/10 Okay

Tony

Traveled with partner
Liked: Cleanliness, staff & service
Convenient location on the riverfront. Unfortunately our room had floodlights outside (336) and thin curtains, so the light glared thru all night. Valet parking a bit confusing where to go, but the guys parking were great. Manager’s reception was a nice amenity, but go early, they don’t replenish the appetizers!
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was on the river and so many places to shop and eat nearby
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has lots of character & the room was great though there was a periodic loud noise that occurred all night which was not conducive to a good night’s sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend the River Street Inn. The staff were all wonderful and friendly and extremely helpful! Tiffany and Dave from the managers reception were especially nice!! Rooms were clean and the beds very comfortable!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Shannon

Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff !
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Traveled with partner
This was a delightful place to stay. We had a riverfront room. It wasn’t grand but it was very comfortable and clean. The manager’s cocktail party was a bonus. The sever was wonderful. We would definitely stay there again. Check in was easy, and again, the staff was great.
Stayed 1 night in Feb 2024

8/10 Good

Edsel

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
All the employees were great to deal with except the hostess who seated us for breakfast in the restaurant on the first floor. She is not a people person and acted like it was a bother to seat us after getting off her cell phone. Bad attitude!!
Stayed 1 night in Feb 2024

8/10 Good

Geneva Yvionne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a very convenient location and the staff were very friendly and attentive.
Stayed 3 nights in Feb 2024

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with river views. Parking ramp convenient, but took a couple of laps to find out. Directions would have been nice. Managers reception very nice and appreciated!
Stayed 1 night in Feb 2024

10/10 Excellent

LISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and rooms were beautiful. It’s right in the heart of River Street.
Stayed 1 night in Feb 2024

10/10 Excellent

Jess

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool historic hotel; great location on the waterfront. Staff was very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming check in
Stayed 2 nights in Jan 2024

10/10 Excellent

Militza, Marietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly!
Stayed 1 night in Jan 2024

8/10 Good

Maikel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really welcoming. Very close to many places and great dinning around. Unfortunately, there was noise construction in the morning, very disrupting.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024