Ratings based on 3,153 Verified Reviews

4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Westland, MI

Nice Historic Hotel

Posted Oct 20, 2017
Pros: location
Cons: freshen up
Location: anything and everything is close by
While a nice historic hotel, it is ready for a freshening up. Carpets in halls seemed a bit soiled and our door stuck such that we really had to put our weight into it get it to open and close. Perfect location to all the sites in town and the night life.
2 out of 5
by A verified traveler from Florida

Room Cleanliness

Posted Oct 18, 2017
Pros: the location
Cons: periodic room inspections
The room was very dirty. The shower had mold on the ceiling along the grout and the faucets. There was something brown splashed on the wall that the bed and nightstand were against. The carpet that was by the window and bed had paperclips and praline droppings so it had not been swept. I had dropped my earring and when I went to pick it up there was so much dirt beside the bed and nightstand it was obvious it hadn't been dusted or swept in a very long time. The carpet was also very worn. I did inform the hotel staff and they were very pleased that I did inform them. I did feel they should've offered to at least pay our parking for the inconvenience or something but the hotel did not offer. I do have to say the staff at the hotel was very nice throughout our stay. Periodic room inspections do need to be done at this hotel. This was a riverside room with a great view but unfortunately the room was a big disappointment for our first trip to Savannah.
Comment from Hotel Management
Oct 20, 2017 by Jennifer H, Hotel Management
Thank you for staying with us Michelle. We appreciate your feedback and will use it to better our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Fantastic

Posted Oct 18, 2017
We had a wonderful stay. The hotel has a wonderful feel to it the staff were wonderful and the room was great, walking distance to everywhere. You are in the heart of things if you stay here. But yet a short walk to wonderful squares to just sit and take it all in. Highly recommend it.
Comment from Hotel Management
Oct 18, 2017 by Jennifer H, Hotel Management
Thank you for staying with us Ilka. We appreciate your feedback and hope to see you the next time you visit Savannah!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Great Location

Posted Oct 17, 2017
Beautiful Hotel, Excellent Location. Most Staff were excellent. One very negative experience with a women at the front desk , however Chris one of the Bell man overheard and stepped up and did the job that the front desk women should have. All in all a great experience on a beautiful city!
Comment from Hotel Management
Oct 18, 2017 by Jennifer H, Hotel Management
Thank you for staying with us. We appreciate your feedback and will pass the compliment to Chris. We always love hearing that a staff member has gone above and beyond!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Oct 17, 2017
It is a historic hotel so the amenities are a little behind the times. The view from our balcony of the river was great and watching the ships go by was worth the lack of modern hotel services. The hotel is also centrally located so we could walk everywhere and very convenient to the restaurants, bars and nightlife. If you go there, consider staying at the River Tree and enjoy the full savannah experience.
Comment from Hotel Management
Oct 17, 2017 by Jennifer H, Hotel Management
Thank you for staying with us. We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun location

Posted Oct 15, 2017
Pros: Location, accommodations, staff and valet parking
Location: On the river, walking distance to restaurants, shopping and sights
Hotel is great; wonderful location, friendly accommodating staff. Valet staff was great!
Comment from Hotel Management
Oct 16, 2017 by Jennifer H, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you the next time you're in Savannah!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Fall break

Posted Oct 12, 2017
Super friendly staff. Mainly locals who can assist you with recommendations and getting you where you need to go. Everything we needed was within walking distance. Loved the history and character of the building.
Comment from Hotel Management
Oct 12, 2017 by Jennifer H, Hotel Management
Thank you for staying with us. We appreciate your feedback and hope to see you the next time you visit our lovely city!
2 out of 5
by A verified traveler from NJ

Ceiling was leaking.

Posted Oct 10, 2017
Reported leak in Sat. All they did was put a bucket & towels down on the rug. Left Monday with ceiling still dripping. Never offered a room change just kept saying they'd tell maintenance to take care of it.
Comment from Hotel Management
Oct 12, 2017 by Jennifer H, Hotel Management
Thank you for staying with us Debbie. We appreciate your feedback. I have sent your review to management for follow-up. Thank you for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Oct 8, 2017
Loved this place. Great location. Friendly and helpful staff. Close to some amazing restaurants. Lovely ambience and decor. Highly recommend.
Comment from Hotel Management
Oct 9, 2017 by Jennifer H, Hotel Management
Thanks for staying with us Kaye. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from san Luis Obispo, Ca

Our First Time in Savannah

Posted Oct 6, 2017
Pros: Location and staff
Location: See other comments.
This was our first time ti visit Savannah and we wanted to stay in an area that would provide us the feeling if Savannah....thus, we picked the River Street Inn. We could walk to many eating and shopping areas...it was great. And the staff was helpful and very pleasant
Comment from Hotel Management
Oct 6, 2017 by Jennifer H, Hotel Management
Thanks for staying with us Mark. We hope to see you again the next time you visit our beautiful city! Thanks for the feedback!