Ratings based on 2,989 Verified Reviews

4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from titusville, florida

Best hotel on river street

Posted Dec 11, 2017
This hotel is on riverstreet in Savannah. If you are lucky enough to have a balcony overlooking the water, the view is awesome. The staff is very nice and they are actually concerned about your needs. They also supply a robe for your comfort. They do clean your room each day but the special bonus is every night they check to see if you need anything and to lay a chocolate, caramel turtle on your pillow. Yum!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Dec 9, 2017
Everything was perfect. The staff was so nice and the property was absolutely beautiful
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location & Helpful Staff

Posted Dec 9, 2017
Overall a good clean hotel in a great location with friendly and helpful staff. Would consider staying there again if we were in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Great location on River Street and historic district.
Comment from Hotel Management
Dec 8, 2017 by Jennifer H, Hotel Management
Thank you for staying with us. We appreciate the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff, beautiful hotel

Posted Dec 8, 2017
Within ten minutes I had the greatest help navigating the hotel from Freda, another woman at the desk as well as a kind housekeeper that helped me find my room and the free champagne. I even got an upgrade to a room with a view of the water! Love this place already xx
Comment from Hotel Management
Dec 8, 2017 by Jennifer H, Hotel Management
Thank you for staying with us! We are so happy you enjoyed your stay. We hope to see you again the next time you're in Savannah!
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

great location on river proximate to downtown

Posted Dec 6, 2017
Pros: everything
Cons: lobby
Location: river walk
simply a perfect stay. no great lobby (which could be easily solved in this huge physical plant) but other than that perfect
Comment from Hotel Management
Dec 6, 2017 by Jennifer H, Hotel Management
Thanks for staying with us Philip. We appreciate your feedback and hope to see you the next time you're in Savannah!
4 out of 5
by A verified traveler from Tennessee

Hotel is nice, but was over charged by $952.38

Posted Dec 6, 2017
We had a great experience until checkout. The valet service did not show up on the morning of checkout and had to go get my on car. The hotel staff was very helpful and found it for me and took the valet charge off of my bill. When I returned home and received my statement from American express I had a charge for $952.38 on my card. I called the hotel and was promised they were refunding my card as we spoke. This has not been done 48 hours later. I'm calling again today. There was no explanation of the charge per the nice lady I spoke with.
Comment from Hotel Management
Dec 8, 2017 by Jennifer H, Hotel Management
Good afternoon Eddie. We apologize for any inconvenience. If the credit has not shown on your account, please call the hotel and ask for Jennifer. She will be able to look into the status of your refund. Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 4, 2017
Close to all that river street has to offer, as well as historical district. Staff is generous and accomadating.
Comment from Hotel Management
Dec 4, 2017 by Jennifer H, Hotel Management
Thank you for staying with us. We appreciate your feedback and hope to see you the next time you visit our lovely city!
3 out of 5
by A verified traveler

old should not mean lack of facilities

Posted Dec 2, 2017
Pros: Position
Cons: Spend money on upgrading the rooms
Location: It is by the river and right in the historic part
We had to change owing to balcony window not fitting well allowing the noise of the all night traffic into the room.The air conditioning make loud noise during the night waking us up it was like it had shorted out. The bar down stairs will not let ou sit at a table to look at the river unless you eat there. One member of staff made the comment that the rate we are charged we should get better facilities.
Comment from Hotel Management
Dec 4, 2017 by Jennifer H, Hotel Management
Thank you for staying with us. We will use your feedback to better our guest experience. We will forward your comment to the companies owning the restaurants on property as well. We are so pleased that you enjoyed our prime location. Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Nice hotel, right in the downtown district.

Posted Dec 1, 2017
We enjoyed our stay at this very unique and historical hotel. We checked in late at night due to our flight getting in late so the staff did not seem overly excited to help us. The rest of the staff we interacted with were wonderful! Our room faced the river and the view was just wonderful. Our room was beautifully decorated and felt homey although the bathroom had very old tile and grout which made it look dirty. We also could not get the thermostat to work as it was fairly cold in there. We would highly recommend this hotel as the price is adequate and everything you would like to go and see is easily within walking distance or the tour trolleys park right in front of the hotel for some beautiful tours.
Comment from Hotel Management
Dec 7, 2017 by Jennifer H, Hotel Management
Thanks for your feedback Ally. We have made a note of your comments and will address those issues. We hope to see you the next time you're in Savannah!