Ratings based on 1,363 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Beautiful accommodations near historic attraction.

Posted Sep 4, 2017
Attentive staff, super valet service, newly redecorated!
3 out of 5
by A verified traveler from charleston, sc

Rude staff

Posted Aug 31, 2017
The hotel itself wasn't bad. Clean and in a great location. The hotel staff was rude and could care less about our complaints. The staff in the bar and restaurant were just as rude. Also we booked this hotel as a Hilton but arrived to find this hotel was no longer affiliated with Hilton. Will not stay or recommend this hotel again.
5 out of 5
by Bill

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017 by James, Hotel Management
Wow - Bill, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Hilton Savannah Desoto, and we look forward to welcoming you back soon. Jeffrey Kmiec, Managing Director
5 out of 5
by Floyd

Having Fun with My Boo.

Posted Jul 23, 2017 on Hotels
The wifey and I got away for the weekend and drove to the Hilton Savannah Desoto Resort in Savannah Georgia. Upon our arrival we entered the Resort, checked ourselves into the room, dropped our luggage and started touring the historical city. We started off walking the 10,000 step tour. But Immediately we recognized that we could not complete the 10,000 step tour so we held a Pedicab trolley. As we toured the city via Savannah Pedicab we experience a wonderful time together. The Pedicab tour ended and we walked down to the RiverWalk street. We enjoyed the scenery and different shops that we encountered alone the way. Dinner time, so wifey looked up the top ten restaurants in the nearby area. We selected the "Public" resturant which is located across the street from Savannah Desoto Resort. We decided to have our order for a take out and return to our room.
Comment from Hotel Management
Jul 26, 2017 by James, Hotel Management
Thank you for choosing to stay at Hilton Savannah Desoto. We are delighted to know you both enjoyed your time with us and that our location close to various attractions of the city worked well for your needs. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Jeffrey Kmiec, Managing Director
4 out of 5
by A verified traveler

Location

Posted Jul 23, 2017 on Hotels
I wasn't disappointed with the hotels.com rep who pressured me to purchase the non refundable room over the phone. He told me the hotel was in the city center (on the water) which come to find out was NOT true. The hotel itself was fine but was not in the area I expected or was told.
Comment from Hotel Management
Jul 26, 2017 by James, Hotel Management
Thank you for evaluating your stay at Hilton Savannah Desoto. We are pleased to know you enjoyed your overall visit and that you were impressed with most of the aspects of our hotel. We appreciate your business and hope to have the opportunity to welcome you back soon! Jeffrey Kmiec, Managing Director
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
A little noisy, being next to the pool and the elevator.
Comment from Hotel Management
Jul 23, 2017 by Managing Director, Hotel Management
Thank you for reviewing your recent stay - we value your comments! One of our goals is to provide a comfortable night's rest. We are very sorry your stay was disrupted by noise from other guests at the pool and the sound of the elevator, and that we weren't able to fix the issue to your satisfaction on this visit. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Jeffrey Kmiec Managing Director
1 out of 5
by A verified traveler from New York

Horrible experience

Posted Jul 21, 2017
Pros: Nothing, will not prefer this hotel in future
Cons: already mentioned about Cleanliness, polite approach to the customer
Location: -
After reaching at 12.30 AM, I got a uncleaned room with a horrible smell. After requesting staff, they didn't feel sorry and were not ready to change the room. Even second room was not in good condition and many of staff members are arrogant
Comment from Hotel Management
Jul 23, 2017 by Managing Director, Hotel Management
Dear Jyo, Thank you very much for staying with us. Our goal is to provide friendly, responsive service and we apologize that we fell short during your visit. We take your feedback seriously and will make changes so that no other guest shares a similar experience. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. We hope that you will consider a return visit so that we can provide you with the service excellence that you should have experienced during this stay. Jeffrey Kmiec Managing Director
5 out of 5
by A verified traveler

Great Hotel, Great Location

Posted Jul 21, 2017 on Hotels
Great Hotel, Great Location to see Historic District. Comfortable beds..
Comment from Hotel Management
Jul 22, 2017 by James, Hotel Management
Thanks for the awesome feedback. We are thrilled to know you liked our convenient location and had an enjoyable time with us. It was a pleasure hosting you at Hilton Savannah Desoto, and we look forward to serving you again soon. Jeffrey Kmiec, Managing Director
5 out of 5
by Kelly

Posted Jul 20, 2017 on Hotels
Hotel was beautiful and staff were helpful and pleasant. My only complaints are there was no refrigerator in the room and sheets on the bed were not soft and were rough and scratchy.
Comment from Hotel Management
Jul 22, 2017 by James, Hotel Management
Kelly, thanks for making Hilton Savannah Desoto a part of your travel plans. We are glad to know you liked our courteous associates and that your overall visit with us was comfortable. With that said, I regret for not meeting all of your expectations. We hope the positive aspects of our experience will encourage you to choose us again the next time you are in this area. Jeffrey Kmiec Managing Director
5 out of 5
by Katty

Hilton Desoto is a perfect!

Posted Jul 19, 2017 on Hotels
Great hotel and perfect location!!! Staff very friendly! Would stay again any day.
Comment from Hotel Management
Jul 21, 2017 by James, Hotel Management
Katty, we are delighted you stayed at Hilton Savannah Desoto. We are thrilled your room was just right for you and that you enjoyed our service. Thank you for making us your first choice. We look forward to welcoming you on your next trip. Jeffrey Kmiec, Managing Director