Ratings based on 1,643 Verified Reviews

3.1 out of 5
51% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Nice for the kids

Posted Dec 10, 2017
I liked the place very much.Breakfast was great.Pool was fun and shuttle to Disney was key!
Comment from Hotel Management
Dec 12, 2017 by Alex, Hotel Management
Hello Robert, Thank you so much for having left us with your feedback! I'm happy to know that you had such a full experience throughout your stay! We hope to see you and your family back real soon!
1 out of 5
by A verified traveler from Connecticut

never again!

Posted Dec 8, 2017
This has literally been the WORST hotel/resort I have EVER had the displeasure of staying at. From day 1 my 4 yr old daughter and I experienced some of the WORST disgusting service ever. we were here from Dec 2nd-Dec 7th and were not able to the the water from the sink or tub because it smelled and tasted like raw SEWAGE!!! After complaining to the front desk they said it was "normal." Hours later I complained again after having to drink some of it to take medication. they sent the housekeeping supervisor and Maintenance man to the room who told me it was fine and one of the drank a cup of it. i was still not drinking or using that and ask them if they would give us bottled water for the room and they would not so I had to buy it! the next day I ended up getting diariah from what I strongly believe was from the water. my daughter and I had breakfast at the restaurant the next morning before we attempted to get the shuttle (which when I called a week prior was told the shuttle left every hour starting at 9am and dropped off at magic kingdom). while eating breakfast my daughter had to use the bathroom so we used it at the restaurant which wasn't to far from our room. when we went to wash our hands I noticed the water did not smell like mine, I even tasted it and it was Fine! even the bathroom in their lobby the water was fine! I talked to a few other guest and they said they were not experiencing the same problem but did notice the sewage smell around the pool! After we a
Comment from Hotel Management
Dec 12, 2017 by Alex, Hotel Management
Thank you so much for leaving us with your feedback! We have received your review throughout different channels and I can assure that your review has been noted. Thank you so much for your stay and for the chance to serve.
1 out of 5
by A verified traveler from CONNECTICUT

WORST HOTEL/RESORT EVER!!!!

Posted Dec 7, 2017
This has literally been the WORST hotel/resort I have EVER had the displeasure of staying at. From day 1 my 4 yr old daughter and I experienced some of the WORST disgusting service ever. we were here from Dec 2nd-Dec 7th and were not able to the the water from the sink or tub because it smelled and tasted like raw SEWAGE!!! After complaining to the front desk they said it was "normal." Hours later I complained again after having to drink some of it to take medication. they sent the housekeeping supervisor and Maintenance man to the room who told me it was fine and one of the drank a cup of it. i was still not drinking or using that and ask them if they would give us bottled water for the room and they would not so I had to buy it! the next day I ended up getting diariah from what I strongly believe was from the water. my daughter and I had breakfast at the restaurant the next morning before we attempted to get the shuttle (which when I called a week prior was told the shuttle left every hour starting at 9am and dropped off at magic kingdom). while eating breakfast my daughter had to use the bathroom so we used it at the restaurant which wasn't to far from our room. when we went to wash our hands I noticed the water did not smell like mine, I even tasted it and it was Fine! even the bathroom in their lobby the water was fine! I talked to a few other guest and they said they were not experiencing the same problem but did notice the sewage smell around the pool! After we a
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Friendly staff, great amenities. The water park is awesome my kids loved it. Rooms were clean. Close to various restaurants and gas stations and shopping centers. Definitely will be coming back.
Comment from Hotel Management
Dec 7, 2017 by Alex, Hotel Management
Thank you so much for your stay and opportunity to serve! We love it when our guest gets to enjoy the full experience!
3 out of 5
Recommended
for Families
by A verified traveler

Quiet Stay but the room items broken....

Posted Dec 5, 2017
Pros: Location...
Cons: Up-date furniture ...
Location: I did enjoy the local activities...and I would not mind coming back to the area..
The stay was quiet. However, the room was not what I though it would look like. One of my beds were broken, table leg was broken, and shower curtain rod was broken.
Comment from Hotel Management
Dec 7, 2017 by Alex, Hotel Management
Thank you so much for your feedback! While I'm happy to know that your overall experience was a nice one, a broken bed is not something we want for any of our guest. I will be sure to share your review with the rest of them,
2 out of 5
by A verified traveler from West Coat Florida

don't do it!

Posted Dec 3, 2017
Pros: nothing
Cons: everything
Location: not in a good area
Staff was great, but hotel was a big disappointment. Doors got stuck and key wouldn't work; toilet ran all the time; rooms need desperate updating; fridge not cold and it was the noisiest place I have ever stayed in my life. The resort fee brings the price up to much better locations.
Comment from Hotel Management
Dec 7, 2017 by Alex, Hotel Management
Hello Virginia, I'm sorry to see that you did not have the best of times. We can assure you that we work hard so that all of our guests have the best experience possible. I will be sure to share your review with the rest of the staff. Thank you for your stay!
3 out of 5
by A verified traveler from Florida

Overrated

Posted Dec 1, 2017
Speechless, room was outdated and pics are false advertising.
Comment from Hotel Management
Dec 7, 2017 by Alex, Hotel Management
Hello Dee, We are sorry that you did not find your room to your liking. We are currently working in renovating all of our rooms and most have already. It would had been our pleasure in moving you to a new room. Thank you so much for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Great stay

Posted Nov 30, 2017
Room was clean ,well keeped love the color screen bright. Only one thing room smelled stoffh. Maybe some form of air freshener would have made it GREAT
Comment from Hotel Management
Nov 30, 2017 by Alex, Hotel Management
We are happy to know that you had a great experience and found our service to your standards. I will be sure to share your feedback with the rest of the team. Thanks again
4 out of 5
Recommended
for Everyone
by A verified traveler from St Paul, Mn

Posted Nov 29, 2017
The hot tub should be open longer for the adults. And we had no regular hand towels or was cloths in our room. It's in a sketchy area too. More security needed. Even on weekdays stays.
Comment from Hotel Management
Nov 30, 2017 by Alex, Hotel Management
Thank you, Bee, for your feedback -- I will be sure share your suggestion with the rest of the team. Thank you so much for the opportunity to serve!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Decent hotel for the price

Posted Nov 25, 2017
Pros: Very clean and the staff, both at the desk and water park were a pleasure to deal with.
Cons: Make the hours longer for the water park and do routine maintenance
It was a very clean hotel that just needed so upkeep and maintenance. Our room was very clean but we did have a drippy shower faucet. It was not a big deal since the door was closed most of the time so we never heard it. The only other issue with our room was paint peeling on the ceiling bathroom. Neither issue would prevent me from staying there. It has a very nice water park for the kids just wish the hours for it were a little bit longer. It is about a half hour away from Disney so you would need a rental car as their shuttle only runs once a day. I would recommend this hotel if you are going to do more than just Disney World while you are in the area.
Comment from Hotel Management
Nov 30, 2017 by Alex, Hotel Management
Thank you so much, Dan, for your thoughtful feedback. I will be sure to share your suggestions with the rest of the team. We really appreciate your stay and for the opportunity to have served.