Ratings based on 119 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by Ian

Mixed experience

Posted Sep 27, 2017 on Hotels
Our stay was mixed. Whilst the hotel was beautifully decorated and spotlessly clean, some of the staff were warm and friendly and others were indifferent. The biggest issue was the noise from other rooms within the hotel. We could literally hear the people in the next room snoring, talking and using the toilet. Not a pleasant experience. In addition to this, the air conditioning temperature is controlled centrally and whoever was on the desk insisted on setting it too warm and not to the temperature that we required. It also seemed that the temperature was altered during the night as the room was very hot, and this coupled with the noise meant that we got little sleep during our stay. Having said this, the location is fabulous.
Comment from Hotel Management
Sep 30, 2017 by Laura, Hotel Management
Dear Mr. Storer, thank you very much for sharing your opinion. Our staff always offers a pleasant treatment to our clients because our main objective is your enjoyment. On the other hand and as you well exposed the air conditioning is centralized and we are always looking for a temperature that pleases all guests even though it is difficult. Finally, I would like to inform you that the management has been informed about the soundproofing of the rooms and will work on it to improve our facilities. Again, thank you very much. A cordial greeting.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent location

Posted Sep 26, 2017
Pros: location
Cons: nothing really has its own charm
Location: all main places to visit are within 10 mins
small friendly hotel - helpful staff very pleasant stay.
Comment from Hotel Management
Jan 22, 2018 by Irene , Hotel Management
Dear lulu, thank you very much for this excellent score! We are thrilled to know that everything was perfect and that we exceeded our expectation. Our building has that special charm that makes your stay different from other hotels where you have stayed before and our staff works hard everyday to make your stay unforgettable. We hope to see you again in Seville. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nice hotel close to downtown Seville

Posted Sep 4, 2017
Very pleasant staff Very nice lobby Good rooms but the beds were a little old Overall a pleasant stay
Comment from Hotel Management
Sep 5, 2017 by Irene, Hotel Management
Dear customer, we appreciate that you have take your time to write a commentary about our hotel. We are glad to know that both the staff and the location were very positive factors for you. We hope to see you back soon. Greetings.
5 out of 5
by Janarthanan

Posted Jul 22, 2017 on Hotels
This Hotel was very cozy and the decoration is perfect for the location in Sevilla. The Sevilla Cathedral and Alcazar are only a couple of minutes by walking. Great Location. The receptionist was very helpful and the AC, though not operated from the room, was perfect.
Comment from Hotel Management
Jul 25, 2017 by Laura, Hotel Management
Dear guest, we want to say thank you for your feedback. For us it is very important to know that our location, staff and services offered have successfully passed your expectations. We say goodbye to you hoping that you decide to visit us again. We will be glad to attend you in all that you need. Kindest regards.
5 out of 5
by Osman

Unforgettable Sevilla

Posted Jul 11, 2017 on Hotels
Amazing Hotel with an incredible location. Hotel staff was awesome and the facilities were perfect for my family.
Comment from Hotel Management
Jul 13, 2017 by Laura, Hotel Management
Dear Osman, it has been a real pleasure to have you hosted with us. We are very pleased to know that your recent stay with us has been unforgettable and that you felt well taken care of at all times. We hope to see you again soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

WONDERFUL

Posted Jul 5, 2017
Location: Sightseeing, great dining scene, historical tours, no car needed.
This was a wonderful hotel for two travelers trying to see Sevilla during a quick, three-day stop. Wonderful location and phenomenally helpful and friendly staff. Interior well-maintained and cleaned. Access to parking (pay per day) was very convenient for us, and we were in a location that didn't warrant our using the car once. This is an incredible part of town to wander around and see historical sights and eat at the bounty of outstanding restaurants. 100% would recommend and would return.
Comment from Hotel Management
Jul 6, 2017 by Claudio., Hotel Management
Dear guest, we have no words to express the gratitude we feel when reading your comment. It has been a pleasure to have you with us and we hope to see you again in your future visits to Seville. Receive a warm greeting.
4 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Laura, Hotel Management
Dear guest, thank you very much for this excellente score. We hope to see you back in Seville. Best regards.
3 out of 5
by A verified traveler

Posted Apr 16, 2017
the first night my daughter had to sleep on the floor without a mattress. otherwise, it was an ok 1 stat hotel.
Comment from Hotel Management
Apr 16, 2017 by Irene, Hotel Management
In response to your earlier comment we indicate firstly that you reserved through Expedia a room with double bed for you and your daughter. Later you called us to tell your preference for a twin room and although in our hotel we try to satisfy the needs of all our guests your requests are always subject to availability. When you arrived at 00.00 overnight and demanded a room with two beds our staff very kindly and politely tried to explain to you that we did not have availability and we offered you to put an extra bed the next day. You even wanted from us to give you ONLY a mattress to sleep on the floor something to which we refuse because it seems to us it is not a proper service to provide in our establishment. However we hope that after we put an extra bed on your room the next day you have had a pleasant stay with us. Receive a cordial greeting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Location: Great location for central sights (cathedral, Alcazar, Jewish Quarter).
We had a very nice stay. Our room was on the 3rd floor at the back of the building, so we weren't affected by the street noise. Does not serve breakfast, so you have to wander the neighborhood, and most places don't open until after 9, but it's not a serious problem.
Comment from Hotel Management
Apr 11, 2017 by Irene, Hotel Management
Dear guest, thank you very much for taking your time to leave a great score about our hotel. We are glad to know that we exceeded your expectations. It is a real pleasure to have guests like you. We hope to see you back in this your house, on your next visit to Seville. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia, Canada

Great location for the Historic Section

Posted Apr 8, 2017
Pros: Atmoshpere, location, staff.
Location: Historic center, Alcazar, Cathedral, shopping, restaurants, 30 min. walk to lovely area of Triana.
This classic older hotel in the center of the historic section of Sevilla was a perfect location for us. We parked the car in the nearby underground parking (with help navigating from hotel staff) and left it there. Everything we wanted was within walking distance - great restaurants, the Alcazar, Cathedral and Archives only minutes away. The staff was very helpful and friendly recommending nearby restaurants (English spoken for us). The bathroom was small but functional and clean - a real old fashioned European hotel feel. The beautiful tile work and historic decorations were just what we wanted in our visit to Sevilla.
Comment from Hotel Management
Apr 8, 2017 by Irene, Hotel Management
Thank you very much for leaving such an excellent score about our hotel. We work hard every day to exceed all our guest's expectation. It was a real pleasure to have you as our guest. We hope to see you back in this your house, on your next visit to Seville.