Breakfast, lunch and dinner served

Reviews of Grand Hotel Oriente

4 out of 5
Grand Hotel Oriente
Via Diaz Armando 44, Naples, NA

Reviews

8.8

Excellent

Rating 10 - Excellent. 427 out of 817 reviews" "
Rating 8 - Good. 311 out of 817 reviews" "
Rating 6 - Okay. 56 out of 817 reviews" "
Rating 4 - Poor. 12 out of 817 reviews" "
Rating 2 - Terrible. 11 out of 817 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous breakfast! Staff very helpful and friendly.would recommend!
Stayed 6 nights in Apr 2024

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, staff was great. Diffinetly would return
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer, Longmont

Traveled with group, Traveled with partner
Liked: Staff & service
The location was nice, the hotel staff was great. The room we had was near the elevator, it was loud and the walls were thin. We could hear the guests next to us talking, and their alarm clock. The city noice was not too loud. Overall nice hotel for the price and location.
Stayed 4 nights in Oct 2023

10/10 Excellent

Shelley

Stayed 1 night in Jun 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, convenient for travellers who love to walk around and explore a city. Close to all attractions, restaurants and shopping areas.
Stayed 4 nights in Sep 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location for all sights. However, local neighbourhood quite noisy and like the rest of Naples, very dirty. Hotel staff were very friendly and the hotel was modern and clean. The hotel seemed quite empty.
Stayed 5 nights in Jul 2023
Response from Michele on Aug 14, 2023
Dear Michael,Thanks for taking the time to comment your visit at our hotel. We are delighted to read that you found our location convenient. We are also glad that you considered our staff friendly and that you appreciated the modern and stylish design of our hotel. Naples is a very vibrant and restless city, sometimes it is difficult to manage but the public staff employed is always operational and attentive in the care of urban decorum. Furthermore, we are pleased that you have found some calm in our hotel, despite the extremely high occupancy at this time.We hope you will choose again Grand Hotel Oriente as your home in Napoli.Best regards.

10/10 Excellent

Paula

Stayed 2 nights in Jul 2023

6/10 Okay

Ricardo

Disliked: Cleanliness, property conditions & facilities
Nothing special
Is an old hotel. Rooms are ok. The hallways are with dirty carpets. The way to the parking is kind of wired. Overall is ok if you don’t have much expectations
Stayed 7 nights in Jul 2023
Response from Michele (Front Office Department) on Aug 14, 2023
Dear Ricardo,thank you for choosing the Grand Hotel Oriente.Our structure is modern and recently renovated but we are desolated if the stay in our property did not satisfied your expectations. Your comment will be an opportunity to pay even greater attention to what we do and we hope to be able to have you again as our Guest in the future.Kindest regards.

8/10 Good

derya

Liked: Cleanliness, staff & service
Overall a good stay, however the air conditioning was somewhat ineffective for 35 degree heat. The usb charging points around the bed didn’t work so it was quite inconvenient to charge any devices, and some of the staff could’ve been friendlier
Response from Michele on Aug 1, 2023
Dear Derya, thank you for choosing the Grand Hotel Oriente!The rooms are air-conditioned through a particularly efficient centralized system and the high temperatures of these days only required a few more minutes to cool the rooms.We are sorry that the USB sockets next to the bed did not work properly, for this we can provide the assistance of our technicians and supply with the use of an adapter.We are happy to know that your experience has been overall positive and we hope to have you again in our welcoming Napoli.Best wishes.

10/10 Excellent

Fernando, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Modernize with great taste and with a lot of light. Ample rooms and washrooms, you will feel comfortable. The rooftop dinning room for breakfast has wonderful view of the city (also a bar) and breakfast is quite wholesome and freshly made - more than most hotels in Italy. Excellent location. Highly recommendable
Stayed 2 nights in Jun 2023

10/10 Excellent

many

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel with nice staff! Rooms are very small. The area around the hotel isn’t the safest..
Stayed 2 nights in May 2023

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly and helpful, good sized room and the breakfast on the roof top patio was good.
Stayed 1 night in May 2023

10/10 Excellent

Roswitha

Stayed 2 nights in May 2023

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location very friendly staff and nice breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with rooftop bar!
We loved our stay, the room was beautiful and large with wonderful staff who helped with everything we needed. Great location, awesome view of the city and the rooftop bar was lovely!
Rooftop bar cocktails
Stayed 1 night in May 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place to stay that we would feel comfortable to explore Naples for one night. The Grand Hotel Oriente was great!
Stayed 1 night in Apr 2023

10/10 Excellent

ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

2/10 Terrible

Steve

Disliked: Staff & service, amenities
The staff is not helpful or friendly. They treat you like you’re an inconvenience.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent hotel - very clean and comfortable. Good location. Great breakfast!
Stayed 5 nights in Mar 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Karina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good Hotel near the port
Stayed as part of the family summer trip. Good location near the port. Clean and efficient with a good breakfast selection. Furniture was a bit dated. Good security and service.
Stayed 1 night in Sep 2022

8/10 Good

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, full value for the price. Excellent service, very clean located in a sympathetic area in Naples
Stayed 2 nights in Oct 2022

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean.Good breakfast buffet and beautiful view from roof top.
Stayed 2 nights in Oct 2022

10/10 Excellent

Batool, san diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel in a very busy area! Rooms are good size, breakfast nice on top floor with a nice view. Little pricy for the condition of the hotel. Staff are friendly.
Stayed 2 nights in Oct 2022

2/10 Terrible

Elisabeth

Stayed 3 nights in Oct 2022

6/10 Okay

Beulah

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are too dark. Not enough natural lights or reading lights.
Stayed 1 night in Sep 2022

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good hotel but my room (712) has the smallest shower cubical I've seen in a hotel - and I've stayed in thousands. Avoid the room.
Stayed 1 night in Sep 2022

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location and nice staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Veli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel. Extremely Expensive Parking
Nice hotel. Parking is almost as expensive as the room. 30€ per night for a car is horrible. Almost swiss prices, more expensive than Amsterdam. Rooms are beautiful. Location is awesome. In the heart of Napoli
Stayed 3 nights in Aug 2022

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel is a jewel, we loved it once we found it.
Stayed 1 night in Aug 2022

10/10 Excellent

Anthousa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was incredible! Super clean, modern furnishings and decor, great size room and amazing bathrooms. Best water pressure in the shower than any hotel Ive ever stayed at. It's location was excellent, right by the main strip of Toledo wirh all the restaurants and shopping and a Metro station right outside. The rooftop patio and dining room was great, with amazing buffet breakfast and breathtaking views of Naples and the ocean. We will definitely stay there again!
Stayed 3 nights in Aug 2022

8/10 Good

maryam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Aug 2022

10/10 Excellent

Mahesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to ferry and public transport. All staff in the hotel were great and provided a very personal service during our staff
Stayed 5 nights in Aug 2022

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property delivers its promise= great location, friendly staff, good to very good building conditions, good size of the entry level room, good sleep quality and safe neighborhood. More than enough to stay in Naples and enjoy all what the city offers. Will be back in my next stay in Naples.
Stayed 2 nights in Aug 2022

6/10 Okay

Jeanmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very quiet. Clean.
Stayed 6 nights in Jul 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Mingson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in the heart of Naples. Great service by the hotel and a really full and nice breakfast at the gorgeous lounge with panoramic views of Naples.
Stayed 5 nights in Jul 2022

10/10 Excellent

angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of Naples
Stayed 1 night in Jul 2022

8/10 Good

karine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top view and restaurant food quality is very good, service is outstanding, Paola, the waitress was amazing, always smiling and went above and beyond to please the customer, manager at the front desk also very polite, upgraded the room without hesitation.
Stayed 3 nights in Jul 2022

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near port, shopping and historical district. Subway station close as well. Very clean. Updated rooms. Good wifi. Breakfast had nice options. Enjoyed the rooftop bar. Wouldn’t stay anywhere else in Naples.
Stayed 4 nights in Jun 2022

10/10 Excellent

Petros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Grande Hotel Oriente
I came here as a matter of emergency, because it was not safe where i was staying in my previous accommodation. I have to say that the staff at this hotel went above and beyond to make me feel safe, welcome and comfortable and the service, and comfort as well as choices, location and amenities of this hotel are excellent. I stay in many hotels around the world very frequently and i can honestly say that this hotel is one of the best i have ever stayed in. I wonder if its because of my specific situation or whether the service is always like this, because if it is, then its a real breath of fresh air. Great staff, great hotel. I really did not want to leave. I will certainly look to stay here for sure when i visit naples again. Also an incredible view of the city from the roof terrace.
Stayed 1 night in Jun 2022

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Kartheek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property very close to all the shopping stores and restaurants. Also close to some great tourist attractions. Would definitely recommend!
Stayed 1 night in Jun 2022

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff! Beautiful hotel with excellent breakfast and location. They also let us check in early!
Stayed 1 night in Jun 2022

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot near the busiest part of Naples. Professional and attentive staff.
Stayed 1 night in May 2022