Ratings based on 413 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Ridiculously expensive and not worth itPosted Dec 27, 2017
Cons: Service and prices for drinks
Location: 5 mins from the Medina
Nice location just don’t eat or drink there - milkshake £10, Coke £8 - staff on reception ignore us on arrival , watched as others recieved hot towels and tea , eventually checked us in a room 20 mins walk away. Ate breakfast , lunch and all snacks round the corner at a 24hour deli as it was so extortionate
for Everyoneby A verified traveler from London
Beautiful hotel where you can walk to the souk.Posted Nov 19, 2017
Pros: 1. Service from the staff.
Cons: Pricing is too high for the onsite items.
Location: 1. walk to the amazing souk in 10'. 2. walk to the restaurant in 10'. 3. take a cab to the airport for 100 dirham and be there in 10'
This is a luxury 5 stars hotel. You will appreciate. All is extremely good except one thing: the prices of the items you will purchase/use/eat/drink there. Some examples not to do: a breakfast in your room 43EUR, a red bull in the mini bar 7EUR, a breakfast at the beautiful bar in the sun near the pool 25EUR, the indoor heated swimming pool 1h is 15EUR.
for Everyoneby A verified traveler
It was ok bed linen and towels need to be renewedPosted Jul 22, 2017
The hotel was ok but didn't meet the sofitel standards need to be renovated .bes sheet and towels look bad couldnt beleive that was sofitel.
by A verified traveler from germany
Don't fall for the pictures online!!Posted Jul 5, 2017
This is the first time I have stayed at a hotel and everything that was posted in pictures was fraudulent!! The hotel is old and run down. One wing is closed off and you could see the windowless/doorless rooms from the pool. They trick you with pictures and put you in old run down rooms. They sure said they spoke English. Well if you like someone to smile and say yes ma'am without having a clue of what your requesting that this is your place. It was friststrating. The best part was the So lounge. I had made prior arrangements and they were forgotten about. However, 2 managers tried to mKe it better but it was a day late and a dollar short. They did not advertise of the "unexpected" restaurant closing time so we were hungry and forced to order expensive room service which was horrible. All I got was I'm sorry and a hefty room service bill. I have been to almost many European, Asian and S. American countries. This was my first Africa trip and it was terrible. Also there was tiles missing in the floor. Don't stay here!!
for Everyoneby A verified traveler from Leeds
Good location and stunning poolPosted Jun 29, 2017
The hotel pool is stunning and I could easily spend all my time there. However, room cleaning service is far below its 5 star rating tho hotel management was very kind to offer me some flowers, perfume, a free meal to make up for it. All in all, it is a very nice hotel and good location but don't expect European standards of service there. I do believe this hotel made my holiday so much more enjoyable.
Fantastic hotel!!Posted Jun 20, 2017 on Hotels
The hotel was great and the service was fantastic!! The general manager for guest relations was awesome!! He arranged a bouquet of flowers for my wife who was celebrating her 40th birthday and also arranged a late check out for us at no extra cost. One of the restaurant staff also arranged a cake at no extra cost for her in less than a couple of hours!! My friends and I had a great time!! Will definitely visit again!
by A verified traveler
Beautiful grounds, TERRIBLE servicePosted May 31, 2017
We stayed at the Sofitel Lounge & Spa for two nights while in Marrakech. One thing to note is that the Lounge & Spa is the same hotel as the Palais Imperial (just different towers). While the grounds were very nice, the service was absolutely TERRIBLE. My husband and I had a horrible experience at the pool the second afternoon. We arrived around 2pm and after laying on our chairs for 45 minutes finally tracked down a waiter to get a food & drink menu. He came back 20 minutes later to take our order and we asked for a bottle of wine and scoop of ice cream. Another 45 minutes later he was nowhere to be found and we had not received our very simple order. I tracked down the pool manager and explained the situation and my frustration. He had another waiter come take care of us and he brought us an upgraded bottle of wine and some additional snacks which I assumed were on the hotel. As we were getting ready to leave we are hit with a bill charging us for a more expensive bottle of wine than we had originally ordered. At this point I was too annoyed to track down the manager again so just paid the bill and got out of there. The whole time we were there the service was awful, but this specific instance was the worst. Long story short, I would not suggest staying at the Sofitel. There are many other nice hotels around the area that I'm sure have much better service.
for Everyoneby A verified traveler from London
Nice hotel close to medina and guliezPosted May 29, 2017
I stayed in the Sofitel lounge and spa part of the hotel. I booked the junior suite I think it was a newly refurbished room as it looked and smelt very new. The room had everything I needed. Staff were extremely friendly and also very helpful. You get free access to the So Lounge, Sofitels night club, as part of your stay. I didn't go but did sit in the garden and smoke shisha on a few nights which was open til 4am.
by A verified traveler from Hyattsville MD
Not so honestPosted Apr 26, 2017
I would not recommend this hotel. For one on check in they gave me a room that had someone already in their, after their mistake they said they would upgrade me to a suite, only to find out when I got back home that they had charged me $600.00 on my credit card for no reason, which the credit card company is now investigating, also the hotel is for French speaking people even though government language is Arabic everything is in french even your hotel receipt which leaves you at the mercy of the hotel staff to translate for you, no where are you safe from people smoking except in your none smoking room, while checking in or out the hotel lobby is full of people smoking which should be for everyone and not for people who smoke, but for everyone. THIS IS WHY I CAN NOT RECOMMENDED THIS HOTEL FOR ITS DISHONESTY AND LACK OF RESPECT FOR ALL GUESTS.
by Ben younes
Best hotelPosted Apr 14, 2017 on Hotels