Ratings based on 222 Verified Reviews

4.1 out of 5
78% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Didn't know under construction

Posted Dec 30, 2016
Been very satisfied previously, but never told under renovations now. Felt like a prison cell. Cold design. No toilet paper holder, hooks, terrible lighting, wall holes & no mirror. But great bed. We left early early.
Comment from Hotel Management
Jan 22, 2017 by Saeed A, Hotel Management
Thank you for being a loyal guest of our brand and location. I apologize on behalf of our hotel for the inconvenience in your recent stay with us. I would also like to ensure you that we are working very hard to get through this remodel as fast as possible. I encourage you to stay with us on your next visit to the area as we are daily updating these rooms to match our guests' preferences.
4 out of 5
Recommended
for Everyone
by A verified traveler

I would definitely stay again.

Posted Dec 3, 2016 on Orbitz
They were remodeling the hotel when we stayed but our room was updated and very clean and nice.
Comment from Hotel Management
Jan 22, 2017 by Saeed A, Hotel Management
Thank you for choosing to stay with us in your recent travel. We apologize for any inconvenience the remodel may have caused you and hope that you will continue to lodge with us in your next visit to the Chattanooga area.
5 out of 5
by A verified traveler

Posted Dec 1, 2016 on Hotels
The Stay was very nice however we were not there we were invited to a Thanksgiving Dinner for Guest that was a nice touch since we were away from home. I thought that it was very thoughtful.
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are glad you enjoyed your experience with us. We invite you to stay here again on your next visit to the Chattanooga area in order to continue the excellent care you deserve.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2016 on CheapTickets
The hotel was in a remodeling phase, which we were not told about when making the reservation. The room was comfortable and modern. They have a good plan but the execution need to be better
4 out of 5
by A verified traveler

Great staff made a good hotel better!

Posted Nov 1, 2016 on Hotels
I was in town briefly visiting family. Saeed was incredibly helpful while checking in. The property is undergoing some renovation. The staff were all incredibly friendly and the room was fantastic. I highly recommend this hotel.
4 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
Hotel is pleasant. Beautiful surroundings for a Fall getaway. About 7 miles from the Aquarium. Hotel was being updated so it should have a fresh new look.
1 out of 5
by A verified traveler

VERY UPSET

Posted Oct 26, 2016 on Hotels
we got in at 2:30 in the morning very tired from our drive asked for late check out so we could get some rest. Well that didn't happen ... they had worker on the first floor slamming doors starting at 8:00 am . we got lees the 4 hours of sleep. we were over charged by 25.00$ I called 3 times about all of this and nothing got taking care of at all!!!!!
1 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Not at all like the Internet said. I was very shocked with it being a holiday Inn. There was no acess to the Fitness room. Pool was tiny and cold. Hotel was very loud cause of construction.
4 out of 5
by A verified traveler

not in a great area

Posted Oct 23, 2016 on Hotels
We only stayed for one night. The hotel entranceway was being renovated and made it a little "unsightly"
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Thank you for staying with us in your recent travel. We apologize about the condition our entrance was in however we are on track to have it all cleared up by the end of the week. We appreciate your continued loyalty and ask you to come back and experience the changes we've applied at the property. Sa'eed A
3 out of 5
by A verified traveler

Hotel under Construction

Posted Oct 8, 2016 on Hotels
Hotel staff was friendly, room was clean but I was not told the hotel is under full construction. I had to go around barriers just to find the front desk and construction vehicles in and out all evening. I wish I had seen this before I had booked this hotel.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
I apologize for the inconvenience that the remodel had caused you during the stay. We try to keep our guest informed with whats going on and we're sorry you weren't informed any sooner. Please visit us again so we can have the opportunity to make it up to you. Thank you for choosing to stay with us. Sa'eed A