Walking distance to Ben Thanh Market
Posted Jul 30, 2016
Requested for Airport transfer to Hotel. A lady met me at the Airport. She instructed driver to send me to hotel. I didn't understand their conversation in Vietnamese but noted that she mentioned a different hotel name. Showed her my Expedia hotel booking documents and repeated AVA Saigon 3 Hotel several times. But she insisted hotel had changed name due to change in ownership. Lady instructed driver to send me to hotel (of her choice) and left us! Upon arrival, driver left but hotel staff insisted that hotel had no record of my booking. Luckily, he was aware there was another AVA Saigon Hotel nearby, so he took me there. The AVA Saigon 2 Hotel called the sister hotel (the one I booked) to send someone to pick me up. I waited at the hotel lobby for about half an hour, no one showed up. Finally, they decided to send me to my hotel by cab. Afraid that I might not be able to communicate with the cab driver, AVA Saigon 2 sent a staff to travel with me. Finally, I arrived at the right hotel. The hotel staff apologised for the confusion.
Throughout my ordeal, I was treated very well by staff in the first 2 hotels I was sent to. They did all they could to help me to get to the right hotel and also helped to carry my bags, making sure that I was comfortable. Many thanks to all of you!
Another disappointment at AVA Saigon 3 - staff on duty said that the airport shuttle fee quoted is for one way and not round-trip, insisting that Expedia is wrong!