Ratings based on 695 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
The proximity of Caravelle Saigon to the prime Dong Khoi and District 1 attractions is unbeatable. The Art Deco design touches of the hotel's exterior are aesthetically pleasing. Caravelle Saigon has all the elements of a comfortable five-star hotel but for it to achieve luxury standards, it will have to refurbish its rooms which are somewhat dated and old. Hygiene was also a concern when I stayed there. I saw dusty and cob-webbed corners and my shower head wasn't working properly. That said, the staff of Caravelle were remarkable and they acceded to my request for a room on a high floor which was a huge bonus for me.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gold coast, Australia

Right in centre of the city

Posted Apr 14, 2017
Good position, rooms are a little outdated but very clean and comfortable. They were very accommodating with a late check out. It's just a very big hotel so be aware that this is not a boutique style property. The fitness centre is huge and the pool area is lovely. They have a great happy hours (4-7) in Saigon Saigon rooftop bar with great cocktails and fabulous staff.
Comment from Hotel Management
Apr 17, 2017 by Michael Robinson General Manager, Hotel Management
Dear Kylie, Thank you for your positive feedback following your recent stay with us. We are happy to hear you enjoyed our central location, comfortable room and were pleased with our flexible check-out privilege. Yes, the Happy Hour at our rooftop Saigon Saigon Bar is one of the best in town with signature cocktails at affordable price, not to be missed. It is my pleasure to share with you that we will be commencing a comprehensive room renovation project later this year, which will add a new flair into our iconic hotel, something to look forward on your next visit. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon Michael Robinson General Manager
3 out of 5
by A verified traveler from Washington, D.C.

Decent Hotel

Posted Mar 24, 2017
Pros: Nothing
Cons: Hotel facilities
Old Hotel with smelly rooms and elevators. Lounge service and food service decent.
Comment from Hotel Management
Mar 28, 2017 by Michael Robinson General Manager, Hotel Management
Dear Travel fan, Thank you for your constructive feedback. I would like to extend my apologies for the unexpected issues you encountered during your stay with us. Please be rest assured that your comments have been brought to the attention of our Executive Housekeeper, our Director of Rooms & our Executive Chef to pass on to their team. It is my pleasure to share with you that we will be renovating our rooms later this year, something to look forward on your next visit. I trust on your next visit the service experiences will be elevated. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Nice hotel in center of Saigon close to everything

Posted Feb 16, 2017
Nice stay good swimming pool friendly staff comfortable room with excellent amenities
Comment from Hotel Management
Feb 21, 2017 by Michael Robinson General Manager, Hotel Management
Dear david, Thank you for sharing your kind comments following your recent stay with us. We are glad you enjoyed our spacious room, felt relaxed at our swimming pool and were pleased with the dedication of our friendly associates. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, AUS

Very nice hotel, right in the heart of the city

Posted Feb 13, 2017
Friendly and accomodating staff Clean room with large and comfee bed Hotel locate in the heart of the city and in a very safe area Great for family and first time visitor
Comment from Hotel Management
Feb 17, 2017 by Michael Robinson General Manager, Hotel Management
Dear Damon, Thank you for sharing your positive feedback following your recent stay with us. We are happy you enjoyed our spacious and comfortable room and took great advantages of our central location for your first time in this vibrant city. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
by Gregory

Posted Jan 20, 2017 on Hotels
very comfortable
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear Gregory, Thank you for choosing the Caravelle Saigon as your residence in Ho Chi Minh City. I was delighted to read you found comfort at you home away from home at the Caravelle. Looking forward to receiving you in the not too distant future and wishing you safe travels ahead. Morgan Ulaganathan (Mr.) Director of Rooms Caravelle Saigon
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen Scotland

Beautiful place,excellent location, wonderful.

Posted Jan 16, 2017
people in hotel were so kind, one would imagine, you were on a different planet.A dream vacation. Thanks to all.
Comment from Hotel Management
Jan 20, 2017 by Michael Robinson General Manager, Hotel Management
Dear Kenneth Kennedy, Thank you for sharing your positive feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location and appreciated our dedicated service. We feel more than happy to be part of your dream vacation. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Posted Jan 10, 2017
Great hotel. Comfortable and elegant but bathroom could stand an update. Shower curtains aren't cool.
Comment from Hotel Management
Jan 16, 2017 by Michael Robinson General Manager, Hotel Management
Dear candice, Thank you for your kind comments following your recent stay with us. We are happy you enjoyed our comfortable room. Regarding your bathroom comments, it’s my pleasure to share with you that a comprehensive renovation will commence this year, which will see your comments rectified. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Jan 9, 2017
Pros: Safe and comfortable to stay
Cons: Need to improve on transportation such as taxi service.
Location: East access to all location.
Bad experience on taxi driver doesn"t know the route keep bringing around wasting my precious time in HCM
Comment from Hotel Management
Jan 16, 2017 by Michael Robinson General Manager, Hotel Management
Dear Vinicius, Thank you for your positive feedback following your recent stay with us. We are happy you enjoyed our comfortable room and our central location as well. I would like to extend my apologies for the unexpected inconvenience you experienced. Your comment has been noted and transferred to the Vinasun Taxi company to address the issue with their team. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
by Paul

Genuine 5* hotel

Posted Jan 4, 2017 on Hotels
Bed was incredibly comfortable and it's superbly located too.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Paul, Thank you for sharing your positive comments following your recent stay with us. We are happy you enjoyed our “feel like home” room and our central location. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager