Ratings based on 744 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel in the heart of the city

Posted Jul 25, 2017
Pros: The room was large, clean, and very comfortable.
Cons: The music in the roof top bar was cheesy and way too loud. The waitress seemed upset that we were taking up space and not buying enough drinks.
Location: We walked to the Ben Thanh Market and had great street food and beer. The Saigon Opera House and cathedral were nearby, as well as the river.
I would highly recommend the Caravelle Saigon Hotel. The staff were very friendly and efficient, The room was very large and clean with a very nice view overlooking the Saigon Opera House. The location was excellent for what we wanted to see and do. I had read some reviews stating that the hotel was old and not updated, and although I know the hotel has some history, I found it to be clean and very well maintained. We did not stay in the heritage wing which must be the oldest part of the hotel. The roof top bar was highly recommended online and had a pleasant view with an indoor/outdoor breeze, but the music was not that great and was VERY loud. The wait staff in the bar clearly had better things to do. Otherwise, the staff were amazing and the stay was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted Jul 18, 2017
Great staff. Strong wifi and great location. Breakfasts are great. Rooms a bit dated but comfortable.
Comment from Hotel Management
Jul 20, 2017 by Morgan Ulaganathan - Director of Rooms, Hotel Management
Dear Valued Guest, Thank you for your kind feedback following your recent stay with us. We are glad to hear you enjoyed our central location, sumptuous breakfast, comfortable room and were pleased with the dedication of our friendly and helpful colleagues. It is my pleasure to share with you that we will be commencing a comprehensive room’s refurbishment project later this year, which will add a new flair into our iconic hotel, something to look forward on your next visit. We look forward to welcoming you back in the near future. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything

Posted Jul 13, 2017
Enjoyed our stay. Staff very friendly and helpful
Comment from Hotel Management
Jul 20, 2017 by Morgan Ulaganathan - Director of Rooms, Hotel Management
Dear Valued Guest, Thank you for your kind comments following your recent stay with us. Your endorsement on the dedication of our colleagues is not only a pleasure to receive, but also further motivates the whole team to keep providing outstanding service. We look forward to welcoming you back in the near future when travel brings you to this vibrant city. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfection

Posted May 23, 2017
Service was beyond reproach. The spa was the best I have experienced and incredibly reasonably priced. Restaurant 19 fabulous. I look forward to returning on my next visit.
Comment from Hotel Management
May 30, 2017 by Morgan Ulaganathan - Director of Rooms, Hotel Management
Dear Valued Guest, Thank you for your kind comments following your recent stay with us. We are glad to hear you enjoyed our culinary offerings and were pleased with our Spa treatment. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon Morgan Ulaganathan Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Classic 1950's hotel still very ofiginal

Posted May 16, 2017
Loved being here , the service and friendliness was impeccable, location is excellent too , well worth a visit
Comment from Hotel Management
May 30, 2017 by Michael Robinson General Manager, Hotel Management
Dear Valued Guest, Thank you for your kind comments on our authentic service and prime location following your recent stay with us. We do look forward to the opportunity to welcome you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Historic Hotel with Great Service!

Posted May 16, 2017
Pros: In great location! It is busy so if you want to stay in a quiet area, this is not your hotel.
Cons: Nope. Keep it as is! Charming!
Location: This is an ideal tourist location. I love being near everything within walking distance. Be brave, cross the streets, and explore!
I stay here at least once a year or business and they have always been so accommodating to my needs. This last time I lost a gold charm and they emailed me to let me know. Now that is service!
Comment from Hotel Management
May 30, 2017 by Michael Robinson General Manager, Hotel Management
Dear Valued Guest, Thank you for your positive feedback following your recent stay with us. We are glad to hear you were pleased with our small touches and appreciated our central location, which is close to many of shopping centers and Saigon’s key landmarks. Your compliment is not only a pleasure to receive, but also a great motivation for the whole Caravelle team to keep providing outstanding service. We do look forward to the opportunity to welcome you back soon. From the Heart of Saigon, Michael Robinson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice professional hotel in Hcm which is rare

Posted Apr 30, 2017
Pros: professional and clean
my 3rd stay and its been great as usual. staff are well trained and has initiative and flexible .
Comment from Hotel Management
May 4, 2017 by Michael Robinson General Manager, Hotel Management
Dear Yen, Thank you for your positive feedback. We are glad to hear you had a pleasant stay at the Caravelle Saigon and were pleased with the dedication of our passionate and friendly colleagues. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon Michael Robinson General Manager
4 out of 5
by Robert

Posted Apr 24, 2017 on Hotels
The hotel was excellent. However the bedroom bathroom needs upgrading.
Comment from Hotel Management
Apr 27, 2017
Dear Robert, Thank you for your positive feedback. It is my pleasure to share with you that we will be commencing a comprehensive room renovation project later this year, which will include new room’s interior design and new facilities, something to look forward on your next visit. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon Michael Robinson General Manager
4 out of 5
by Canh

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017
Dear Canh, Thank you for your positive ratings on Google+. We are always delighted to learn from our guests and sincerely grateful for your show of appreciation – if there are any particular areas or associates you wish to highlight please do let us know. We look forward to welcoming you back in the near future. From the Heart of Saigon Michael Robinson General Manager
4 out of 5
by Robert

Posted Apr 22, 2017 on Hotels
Hotel staff incredibly attentive. Room was spacious with a very comfortable bed. Breakfast was amazing. If i have any concern it was that the bathroom needs updating as it is quite aged. I would be happy to recommend this hotel.
Comment from Hotel Management
Apr 25, 2017
Dear Robert, Thank you for taking the time to pass on your feedback following your recent stay with us. We are delighted to hear you appreciated our spacious and comfortable room, sumptuous breakfast and were pleased with the authentic hospitality delivered by our dedicated team. It is my pleasure to share with you that we will be commencing a comprehensive room refurbishment project later this year, which will include new bathroom’s facilities, something to look forward on your next visit. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon Michael Robinson General Manager