Upgrade that did not work
Posted Nov 9, 2016
Been to this hotel 3 times (this being my third). Was pleasantly surprised when they "upgraded" me to a suite. However, the suite conditions are worse than the normal rooms in the new wing (which i've stayed previously), hence the surprise became a shock. Roadworks at 2am also helped with the sleep.
Tried to get a late checkout and was extended so graciously by an hour.....
However, location is good as always, just the hotel is a little run down in terms of the bed comfort. Comparatively, there are other more valued hotels around.