Ratings based on 283 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 14, 2018
Comment from Hotel Management
May 22, 2018 by Public Relation Executive, Hotel Management
Dear our Valued Guest, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share about our Award Winning Hotel. We are delighted that you enjoy your stay and wish to see you again soon. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2018
Room key card is not working for 2 times. I need to change a new one in the lobby front counter. The hotel is clean. Swimming pool is good. Not enough facility in gym
Comment from Hotel Management
May 2, 2018 by Public Relation Executive, Hotel Management
Dear our Valued Guest, greeting from PARKROYAL Saigon! Thank you very much for taking your time to share about our Award Winning Hotel. We are delighted that things were good. Your comment on the key card and gym facilities is well noted with appreciation and we will try to fix the problem for the sake of our beloved guest. We wish to see you again soon. Sincerely, PARKROYAL Saigon Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Hotel is 2 km from airport

Posted May 1, 2018
It is a small hotel with polite staffs. Our room is big (maybe it is a club floor room). The pool is small but service in St Gregory Spa is excellent. Breakfast spread is not huge but adequate. There is nothing of interest outside the hotel but they do provide a shuttle bus to downtown Saigon which is 5 km away. It may not look like a long walk but be aware crossing the many traffic junctions require patient and bravery as it is chaotic.
Comment from Hotel Management
May 2, 2018 by Public Relation Executive, Hotel Management
Dear TourRunner, greeting from PARKROYAL Saigon! Thank you very much for taking your time to share about our Award Winning Hotel. We are delighted that you enjoy your stay with us. We wish to welcome you again soon. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB, Canada

Excellent hotel near the airport

Posted Mar 28, 2018
Parkroyal is listed as a 4 star hotel, but everything about this hotel is 5 star. From the friendly and attentive security and doormen, to the front desk staff, belhops, food, rooms and overall facility, they really make it feel 5 star. Not the best hotel as far as being able to walk to nearby shopping or restaurants, but taxis in Saigon are pretty cheap, even if you're going across the city... we only stayed one night before flying home (because it was close to the airport), buy we wished we had stayed all of the days we were in Saigon here, instead of the place closer to Ben Thanh we stayed most of the trip.
Comment from Hotel Management
Apr 2, 2018 by Public Relation Executive, Hotel Management
Dear Lancelot, Greeting from PARKORYAL Saigon! Thank you very much fort taking your time to write about our Award Winning Hotel. We are delighted that you enjoy your stay with us and your comment is a very big encouragement to our staff. We hope to see you again soon. Sincerely, PARKROYAL Saigon Team.
3 out of 5
by A verified traveler

outdated hotel!

Posted Mar 27, 2018
hotel rooms looks good in the pictures but not as good in person. Lack of photos of overview of room also. Hotel is outdated and has a 90's look to it still. Lots of old carpets and fixtures that need an upgrade. Overall experience was ok, could have stayed somewhere better with that type of money I spend. I'm a hotel manager myself so I understand quality.
Comment from Hotel Management
Apr 2, 2018 by Public Relation Executive, Hotel Management
Dear our valued Guest, Greeting from PARKORYAL Saigon! Thank you very much for your comment, we would like to take it as a chance to address the problem, try hard to fix it and become better and better everyday. We wish the best for you and your business. Sincerely, PARKROYAL Saigon Team.
3 out of 5
by A verified traveler

Posted Mar 17, 2018 on Hotels
The hotel condition is normal, toilet is a bit small but bedroom is big. The furniture is also old. When take taxi, the car have to do behind the hotel to reach the main lobby, thus the taxi cannot turn in directly from opposite side
Comment from Hotel Management
Mar 21, 2018 by Public Relation Executive, Hotel Management
Dear Kent, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share about our Award Winning Hotel. We are glad to have you with us during your visit to HCMC. We know that the hotel is a little bit dated, however, our maintenance tasks are running smoothly and things are kept being updated. With more than 20 years in operation, we are proud to have the best staffs with services at international standard, we wish to have a chance to welcome you again in near future and show you excellent services at other outlets. Sincerely, PARKROYAL Saigon Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Staffs are friendly

Posted Mar 16, 2018
Staffs are friendly and helpful too. The room is big and clean.
Comment from Hotel Management
Mar 21, 2018 by Public Relation Executive, Hotel Management
Dear Camis, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share a great feedback about our Award Winning Hotel. We are delighted that you enjoy our services and we look forward to seeing you again soon. Sincerely, PARKROYAL Saigon Team.
5 out of 5
by A verified traveler

Clean and convenient

Posted Mar 12, 2018 on Hotels
Western style, clean hotel near the airport. Nice restaurants and amenities. Only thing to be aware of, if you make reservations through a travel website, the hotel shuttle won't pick you up at the airport unless you have negotiated payment in advance of pickup. Otherwise, prepare for an argument with cab drivers, who do not want to take such a short trip.
Comment from Hotel Management
Mar 16, 2018 by Public Relation Executive, Hotel Management
Dear our Valued Guest, Greeting from PARKROYAL Saigon! Thank you very much for taking your important time to write about our Award Winning Hotel. We are delighted that you enjoy your stay with us and share your experiences with other travelers. We wish to see you again soon for another nice stay. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Nice hotel close to the airport

Posted Mar 1, 2018
Nice hotel, rooms are clean and have free toothbrushes and other toiletries which is very convenient. Hotel advertises shuttle service available to Tan Son Ngat airport which I thought was free and was the main reason I chose the hotel for my group of 15 people. However when I checked in, I was told that there was a surcharge of $8 a person. This is much more expensive than taking a cab! The hotel website should clearly state the shuttle service has a surcharge of $8 a person so that customers are clear on this. Leaving the surcharge is a fact that should not be omitted from the website.
Comment from Hotel Management
Mar 6, 2018 by Public Relation Executive, Hotel Management
Dear Vivi, Greeting from PARKORYAL Saigon! Thank you very much fort taking time to write our Award Winning Hotel. We are very sorry for the misunderstanding about your airport pick up service. For each room type on our website, we state the detail services offer free to guest. This is our job to confirm that again when you book the service. We wish to have another chance to welcome you to PARKROYAL Saigon and things will be smoother. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Memorable Chinese NY

Posted Feb 20, 2018
It was a last minute booking but it was worth it hospitable hotel concierge and staff and clean facilities.
Comment from Hotel Management
Feb 22, 2018 by Public Relation Executive, Hotel Management
Dear William, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share nice feedback about our Award Winning Hotel. We are delighted that you enjoy your stay with us and have a memorable Lunar New Year in HCMC. We wish to welcome you again soon with another nice stay. Sincerely, PARKROYAL Saigon.