Ratings based on 274 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB, Canada

Excellent hotel near the airport

Posted Mar 28, 2018
Parkroyal is listed as a 4 star hotel, but everything about this hotel is 5 star. From the friendly and attentive security and doormen, to the front desk staff, belhops, food, rooms and overall facility, they really make it feel 5 star. Not the best hotel as far as being able to walk to nearby shopping or restaurants, but taxis in Saigon are pretty cheap, even if you're going across the city... we only stayed one night before flying home (because it was close to the airport), buy we wished we had stayed all of the days we were in Saigon here, instead of the place closer to Ben Thanh we stayed most of the trip.
Comment from Hotel Management
Apr 2, 2018 by Public Relation Executive, Hotel Management
Dear Lancelot, Greeting from PARKORYAL Saigon! Thank you very much fort taking your time to write about our Award Winning Hotel. We are delighted that you enjoy your stay with us and your comment is a very big encouragement to our staff. We hope to see you again soon. Sincerely, PARKROYAL Saigon Team.
3 out of 5
by A verified traveler

outdated hotel!

Posted Mar 27, 2018
hotel rooms looks good in the pictures but not as good in person. Lack of photos of overview of room also. Hotel is outdated and has a 90's look to it still. Lots of old carpets and fixtures that need an upgrade. Overall experience was ok, could have stayed somewhere better with that type of money I spend. I'm a hotel manager myself so I understand quality.
Comment from Hotel Management
Apr 2, 2018 by Public Relation Executive, Hotel Management
Dear our valued Guest, Greeting from PARKORYAL Saigon! Thank you very much for your comment, we would like to take it as a chance to address the problem, try hard to fix it and become better and better everyday. We wish the best for you and your business. Sincerely, PARKROYAL Saigon Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Staffs are friendly

Posted Mar 16, 2018
Staffs are friendly and helpful too. The room is big and clean.
Comment from Hotel Management
Mar 21, 2018 by Public Relation Executive, Hotel Management
Dear Camis, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share a great feedback about our Award Winning Hotel. We are delighted that you enjoy our services and we look forward to seeing you again soon. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Nice hotel close to the airport

Posted Mar 1, 2018
Nice hotel, rooms are clean and have free toothbrushes and other toiletries which is very convenient. Hotel advertises shuttle service available to Tan Son Ngat airport which I thought was free and was the main reason I chose the hotel for my group of 15 people. However when I checked in, I was told that there was a surcharge of $8 a person. This is much more expensive than taking a cab! The hotel website should clearly state the shuttle service has a surcharge of $8 a person so that customers are clear on this. Leaving the surcharge is a fact that should not be omitted from the website.
Comment from Hotel Management
Mar 6, 2018 by Public Relation Executive, Hotel Management
Dear Vivi, Greeting from PARKORYAL Saigon! Thank you very much fort taking time to write our Award Winning Hotel. We are very sorry for the misunderstanding about your airport pick up service. For each room type on our website, we state the detail services offer free to guest. This is our job to confirm that again when you book the service. We wish to have another chance to welcome you to PARKROYAL Saigon and things will be smoother. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Memorable Chinese NY

Posted Feb 20, 2018
It was a last minute booking but it was worth it hospitable hotel concierge and staff and clean facilities.
Comment from Hotel Management
Feb 22, 2018 by Public Relation Executive, Hotel Management
Dear William, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share nice feedback about our Award Winning Hotel. We are delighted that you enjoy your stay with us and have a memorable Lunar New Year in HCMC. We wish to welcome you again soon with another nice stay. Sincerely, PARKROYAL Saigon.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice quiet hotel

Posted Jan 28, 2018
Breakfast was good. WiFi was fast. Staff was friendly and polite. All good.
Comment from Hotel Management
Jan 30, 2018 by Public Relation Executive, Hotel Management
Dear wt, Greeting from PARKROYAL Saigon! Thank you very much for taking your important time to share a very nice feedback about our Award Winning Hotel. We are delighted that you enjoy your stay with us and hope to see you again soon. Sincerely, PARKROYAL Saigon Team.
5 out of 5
by A verified traveler

Great place and friendly staff

Posted Jan 12, 2018 on Hotels
Great place to stay especially if flying. A little out of the way if wanting to sight see. Staff are excellent and very helpful
Comment from Hotel Management
Jan 23, 2018 by Public Relation Executive, Hotel Management
Dear Wayne, Greeting from PARKORYAL Saigon! Thank you very much for taking your important time to share a very nice feedback about our Award Winning Hotel. It is our honor that you enjoy your stay with us and we wish to see you again soon for another great stay. Sincerely, PARKROYAL Saigon Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Broussard, LA

Convenient location near airport.

Posted Jan 8, 2018
I was very impressed with this hotel compared to others that were more expensive. I regret not staying there for the first part of our trip. We have already told others planning the same trip to use this hotel.
Comment from Hotel Management
Jan 9, 2018 by Public Relation Executive, Hotel Management
Dear Morris, Greeting from PARKROYAL Saigon! Thank you very much for taking your time to share a very nice feedback about our Award Winning Hotel and recommend us to your friends. We are delighted that you enjoy your stay with us. We hope to see you again soon for another nice stay. Sincerely, PARKROYAL Saigon Team.
4 out of 5
by A verified traveler

Overall good, but details were missed

Posted Jan 3, 2018 on Hotels
Decent, but small details were off. For instance, the furniture, bedding, and bathroom were nice, but there were parts of the room that were dirty. Ledges were dusty, lamps and doors had finger smudges, desk drawer handles were dirty. Minor things, but things you would like to be clean.
Comment from Hotel Management
Jan 9, 2018 by Public Relation Executive, Hotel Management
Dear Guest, Greeting from PARKROYAL Saigon! Thank you very much for taking your important time to share a balanced insight of our services. Your comment about the cleanliness is well noted with appreciation and it surely will be improved during your non-stop effort to provide best services to our beloved guests. We wish to welcome you again soon. Sincerely, PARKROYAL Saigon Team.
1 out of 5
by A verified traveler from BOSTON, MASS

1 STAR HOTEL WITH A PRICE OF A 4 STAR HOTEL

Posted Jan 2, 2018
Pros: NOTHING
THERE IS NO WAY THIS IS A 4 STAR HOTEL. CONDITION IS OLD AND DIRTY. PILLOWS AND BED ARE VERY VERY UNCOMFORTABLE TO SLEEP. DO NOT STAY AND PAY FOR THIS WAY OVER PRICED HOTEL
Comment from Hotel Management
Jan 9, 2018 by Public Relation Executive, Hotel Management
Dear Le, Thank you very much for taking your time to share about our Award Wining Hotel. We are terribly sorry that your hotel experience with us is not as good as what we always provide to our beloved guest. We will work hard to figure out the unusual shortcoming and make sure it will never happen again. We wish to have another chance to welcome you again and become your new normal choice in HCMC. Sincerely, PARKROYAL Saigon Team