Old hotel, needs a renovating
Posted Feb 1, 2017
Hotel was built in 1993 and the main part of it doesn't look like it's been renovated since. The location is central and the hotel is convenient to most of the sites.
The gym is dusty, there was a dead dragonfly on the window sill the whole length of my stay, it wasn't cleaned. The fresh juices in the gym are pre made!!
I had a Club room and the Club lounge is old fashioned with limited food. The Club Lounge staff are well below par, they're move focused on their phones or chatting to each other. I walked in and out of the Lounge several times with no acknowledgment.
If there is if a male businessman in the lounge then they're all over them. Pouring drinks and chatting to them. For the rest of us, we had to pour our own drinks and constantly ask for service. The only exception was N. Tran who was very attentive.
After evening drinks finish each night they set the lounge up for breakfast and start vacuuming, despite the lounge still being open for another 3 hours. Clearly they just wanted to go home. One of the poorest lounges I have been to.
Overall as a Gold SPG member I am use to and expected more and won't be back to this hotel.
Comment from Hotel Management
Mar 20, 2017 by Sheraton Saigon Hotel & Towers, Hotel Management
We are very sorry that your experience at Sheraton Saigon was disappointed. This is certainly not the experience we strive to deliver to our guests. We have brought your comments to the attention of our senior leadership team and assure you that these issues will be addressed during training and our ongoing efforts to improve our service. I am glad to inform you that we are now in the design phase of the room renovation of the hotel side.
Again, we sincerely apologized for the inconvenience caused.