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Reviews of Sheraton Saigon Grand Opera Hotel

5 out of 5
Sheraton Saigon Grand Opera Hotel
88 Dong Khoi Street, District 1, Ho Chi Minh City

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 546 reviews" "
Rating 8 - Good. 157 out of 546 reviews" "
Rating 6 - Okay. 31 out of 546 reviews" "
Rating 4 - Poor. 21 out of 546 reviews" "
Rating 2 - Terrible. 12 out of 546 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sheraton Saigon Hotel & Towers on Mar 12, 2024
Dear Pawel, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us.We are delighted to acknowledge that you are more than satisfied with your stay experience with us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

10/10 Excellent

Hoa Mi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Dec 2023
Response from Sheraton Saigon Hotel & Towers on Feb 5, 2024
Dear Jefferey, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us on Expedia!We are delighted to acknowledge that you are more than satisfied with your recent stay experience with us. As the champion of our community, we deliver the time-honored assurance and a sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your experience with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager

10/10 Excellent

Kathleen, Spring

Stayed 2 nights in Oct 2023
Response from Sheraton Saigon Hotel & Towers on Jan 9, 2024
Dear Valued Guest,We are delighted to hear that you had a pleasant stay experience with us. We would like to express our sincere thanks for your positive feedback and wish you a nice day ahead.Warm regards, Julian WongGeneral Manager

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Saigon Hotel & Towers on Jan 2, 2024
Dear Valued Guest,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards, Julian WongGeneral Manager

8/10 Good

Ghassan

Stayed 3 nights in Dec 2023
Response from Sheraton Saigon Hotel & Towers on Jan 16, 2024
Dear Ghassan,We are delighted to hear that you had a pleasant stay experience with us. We would like to express our sincere thanks for your positive feedback and wish you a nice day ahead.Warm regards, Julian WongGeneral Manager

8/10 Good

Quoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really. Overall quite ok
Response from Julian Wong - General Manager on Feb 15, 2024
Dear Quoc, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us!We are delighted to acknowledge that you had an pleasant stay experience with us. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

8/10 Good

Elaine M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast and nice view of saigon
Stayed 5 nights in Sep 2023
Response from Sheraton Saigon Hotel & Towers on Nov 13, 2023
Dear Elaine M,It was an honor to welcome you to Sheraton Saigon Hotel & Towers. We are humbled to know that you had a memorable stay experience with us, highlighting our breakfast offerings as well as the exquisite view. Our goal is to ensure that all our guests enjoy memorable stays with us, and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated, and it will serve as motivation for our team to continue to elevate the guest experience at the Sheraton Saigon Hotel & Towers to a higher level.Once again, thank you for sharing your feeling with us. We hope to be your home away from home every time your travels bring you to our charming city. With warm regards,Julian WongGeneral Manager

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Location is great
Stayed 1 night in Sep 2023
Response from Sheraton Saigon Hotel & Towers on Oct 2, 2023
Dear Catherine, Many thanks for taking the time to share your recent experience with us! We are gratified to know that you’ve had a great experience with us, with particular comments on the central location. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every single of our guests who step into the door. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. With warm regards,Julian WongGeneral Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at 6am from ON/Train. They offered a room upgrade Suite Club room with breakfast there and then! so we could check in then. The Suite room had a smell but they quickly fixed and offered a late check out, so service was absolutely caring for our comfort. Smell gone we had great service and comfort, Club lounge staff so freindly and helpfull to get your meal/coffee etc,
Stayed 3 nights in Sep 2023
Response from Sheraton Saigon Hotel & Towers on Sep 12, 2023
Dear Greg, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our sincere thanks for your great compliments for the hotel and the team. Your recognition of our delectable food and beverage offerings and your long-lasting impression on our room quality are priceless motivations for our team. It is also our pleasure to acknowledge that you are satisfied with the enthusiasm of our Club Lounge team. We will surely pass on your lovely words to them for their help in making your stay more memorable.Once again, thank you for choosing us and we hope to have the opportunity of seeing you again in the nearest future.Warm regards,Julian WongGeneral Manager

10/10 Excellent

mohideen kunji

Stayed 1 night in Aug 2023
Response from Sheraton Saigon Hotel & Towers on Aug 30, 2023
Dear mohideen kunji,On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedbacks on your recent experience with us. We look forward to welcoming you back in the future and wish you a nice day.Warm regards,Julian WongGeneral Manager

10/10 Excellent

Thanh, Clackamas

Stayed 1 night in Aug 2023
Response from Sheraton Saigon Hotel & Towers on Sep 12, 2023
Dear Thanh,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

10/10 Excellent

LIM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sheraton Saigon Hotel & Towers on Aug 21, 2023
Dear LIM, We are gratified to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came in early before noon and was expecting to have my room a bit later. Had a pleasant surprise by receiving the room right there and then.
Stayed 1 night in Jul 2023
Response from Sheraton Saigon Hotel & Towers on Jul 24, 2023
Dear Valued Guest, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us! We are delighted to know that you’ve had a great stay experience with us, especially in the professional service of our team. Our goal is to ensure that all our guests enjoy memorable stay experiences with us, and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated, and it will serve as motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. Warm regards, Julian Wong General Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sheraton Saigon Hotel & Towers on Jul 24, 2023
Dear Glen,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Sheraton Saigon Hotel & Towers on Jul 10, 2023
Dear Richard, We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

4/10 Poor

Patricia

Stayed 3 nights in Jun 2023
Response from Sheraton Saigon Hotel & Towers on Jul 24, 2023
Dear Patricia,Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We always strive to deliver a memorable stay experience for all our guests and therefore, we are concerned that we were unable to do so during your recent stay with us. Please rest assured that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, thank you for your constructive feedback and we look forward to having a chance to welcome you back to the hotel in the near future.Warmest regards, Julian WongGeneral Manager

10/10 Excellent

Andrew, HONG KONG

Stayed 1 night in Jun 2023
Response from Sheraton Saigon Hotel & Towers on Jul 10, 2023
Dear Andrew, We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Shockingly rude and dishonest service.
Stayed 1 night in May 2023
Response from Sheraton Saigon Hotel & Towers on May 25, 2023
Dear Joseph, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We always strive to deliver a memorable stay experience for all our guests and therefore, we are concerned that we were unable to do so during your recent stay with us. Please rest assured that your feedback will be seriously taken into consideration with a view to further improvements. Once again, thank you for choosing to stay with us, and we look forward to welcoming you in the nearest future. Warm regards, Julian Wong General Manager

2/10 Terrible

Chen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Big cockroach in the room. House keeping staff came to the room and lied that he has caught the cockroach. After the house keeping guy left, the cockroach appeared on the curtain. Eventually I changed room around 1am in the midnight but the whole experience is horrible.
Stayed 2 nights in May 2023
Response from Sheraton Saigon Hotel & Towers on May 15, 2023
Dear Chen Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We always strive to deliver a memorable stay experience for all our guests and therefore, we are concerned that we were unable to do so during your recent stay with us. Please rest assured that your feedback will be seriously taken into consideration with a view to further improvements. Once again, thank you for choosing to stay with us, and we look forward to hearing from you. Warm regards, Julian Wong General Manager

4/10 Poor

Chen

Stayed 2 nights in May 2023
Response from Sheraton Saigon Hotel & Towers on May 31, 2023
Dear Chen,Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We always strive to deliver a memorable stay experience for all our guests and therefore, we are concerned that we were unable to do so during your recent stay with us. Please rest assured that your feedback will be seriously taken into consideration with a view to further improvements. Once again, thank you for choosing to stay with us, and we look forward to hearing from you. Warm regards, Julian Wong General Manager

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sheraton Saigon Hotel & Towers on Apr 24, 2023
Dear Joseph,We are gratified to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Julian WongGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sheraton Saigon Hotel & Towers on Apr 21, 2023
Dear Valued Guest,We are gratified to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day. Warm regards,Julian WongGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sheraton Saigon Hotel & Towers on Apr 21, 2023
Dear Valued Guest,We are gratified to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day. Warm regards,Julian WongGeneral Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good but the room was bit dry for me.
Stayed 2 nights in Apr 2023
Response from Sheraton Saigon Hotel & Towers on Apr 11, 2023
Dear Valued Guest, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We are delighted to hear that you have experienced a truly memorable stay experience with us and your compliments mean a lot to our team as a continued motivation to strive and elevate our guest experience further going forward. Moreover, we have taken note of your room preferences for future stay with us.Once again, thank you for your feedback and we look forward to having a chance to welcome you back to the hotel in the near future.Warmest regards, Julian Wong General Manager

10/10 Excellent

Cuong, Bardwell Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you would expect in a Sheraton.
Stayed 5 nights in Apr 2023
Response from Sheraton Saigon Hotel & Towers on Apr 10, 2023
Dear Cuong, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

Allen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel and foods!
Stayed 1 night in Mar 2023
Response from Sheraton Saigon Hotel & Towers on Mar 27, 2023
Dear Allen, On behalf of the Sheraton community, thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us. We are very pleased to learn that you’ve had a great stay experience with us, especially the hotel ambience and our diverse food and beverage offerings in our restaurants. Your compliments mean a lot to our team we take it as a motivation for us to strive and elevate our guest experience further going forward. Once again, thank you for sharing your wonderful moments with us and we are looking forward to welcoming you soon. Warm regards, Julian Wong General Manager

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Sheraton Saigon Hotel & Towers on Mar 16, 2023
Dear henry, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

henry

Stayed 1 night in Mar 2023
Response from Sheraton Saigon Hotel & Towers on Mar 14, 2023
Dear Henry, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

Ross

Stayed 3 nights in Mar 2023
Response from Sheraton Saigon Hotel & Towers on Mar 31, 2023
Dear Ross, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

Loan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel,!
Stayed 3 nights in Mar 2023
Response from Sheraton Saigon Hotel & Towers on Mar 8, 2023
Dear Loan, It is our genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our sincere thanks for your compliments. We are nothing short of delighted to find that you are immersed in the comfort of staying with us. At Sheraton Saigon, we always aspire to create exquisite experiences for our guests, so your compliments are highly appreciated as a priceless motivation for our team. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. With warm regards, Julian Wong General Manager

10/10 Excellent

Dalena

Stayed 2 nights in Feb 2023
Response from Sheraton Saigon Hotel & Towers on Mar 20, 2023
Dear Dalena, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

Kadher batcha

Stayed 1 night in Feb 2023
Response from Sheraton Saigon Hotel & Towers on Mar 10, 2023
Dear Kadher batcha, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

Dieu Hien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street view was so nice from 21st floor to look down on busy street. it is noisy, but it is fun
Response from Sheraton Saigon Hotel & Towers on Nov 7, 2023
Dear Dieu Hien, Thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us!We are delighted to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards,Julian WongGeneral Manager

10/10 Excellent

JENNIFER

Stayed 3 nights in Dec 2022
Response from Giang Hoang on Dec 30, 2022
Dear Jennifer,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.

10/10 Excellent

JENNIFER

Stayed 3 nights in Dec 2022
Response from Giang Hoang on Dec 29, 2022
Dear Ms Jennifer,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.

10/10 Excellent

Blake

Response from Sheraton Saigon Hotel & Towers on Nov 7, 2023
Dear Blake,On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedbacks in your recent experience with us. We're looking forward to welcoming you back in the future and wish you have a nice day. Warm regards,Julian WongGeneral Manager

10/10 Excellent

Dieu Hien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly and helpful
Stayed 1 night in Dec 2022
Response from Giang Hoang on Dec 12, 2022
Dear Valued Guest, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Marketing & Communications Team.

10/10 Excellent

Phan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Sheraton Saigon Hotel & Towers on Nov 23, 2022
Dear Valued Guest, On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 1 night in Sep 2022
Response from Sheraton Saigon Hotel & Towers on Sep 26, 2022
Dear David,On behalf of the Sheraton community, we would like to express our sincere thanks for your positive feedbacks in your recent experience with us. We looking forward to welcoming you back in the future and wish you have a nice day. Warm regards,Julian WongGeneral Manager

10/10 Excellent

Edward K, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 5 star hotel in the heart of Saigon, one block from the Opera House and Nguyen Hue walking street…many restaurant and coffee shop options steps away. Panoramic views of the Saigon river from our 18th floor room…attentive and courteous staff…
Stayed 4 nights in Aug 2022
Response from Sheraton Saigon Hotel & Towers on Sep 7, 2022
Dear Edward K, Many thanks for taking the time to share your recent experience with Sheraton Saigon Hotel & Towers! It’s our pleasure to welcome you to Sheraton Saigon Hotel & Towers and learn that you are satisfied with the central location which you found to be extremely convenient as well as the exquisite view from our luxurious room. We are also delighted to learn that the genuine and attentive care of our team has contributed to make your experience more memorable. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your great feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

10/10 Excellent

tai

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to rest and hang out. Staff are terrific and kind. Definitely a great choice!
Stayed 2 nights in Aug 2022
Response from Sheraton Saigon Hotel & Towers on Sep 6, 2022
Dear tai, It’s a genuine pleasure to have the opportunity to welcome at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our sincere thanks for your great compliments and the absolute rating for us. Your recognition of the warm hospitality service is a priceless motivation. We will surely pass your lovely words to our team for their help to make your guest experience more memorable. Once again, thank you for sharing your feedback with us. We looking forward to welcoming you back in the future. Warm regards,Julian WongGeneral Manager

10/10 Excellent

Nhu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was lucky and picked the best hotel in HCMC. Amazing service by all staff and the food in lounge was outstanding. We had breakfast there every morning and even dinner twice. Great variety to choose from eggs to pho. The staff remember our names and always checks if we were happy. I definitely will book here again when I come back next time for sure. It was worth every penny and made my stay memorable.
Stayed 2 nights in Jul 2022
Response from Sheraton Saigon Hotel & Towers on Jul 29, 2022
Dear Nhu, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your recent experience with us. We are very pleased to hear that you had a memorable stay experience with us, especially your impression of our team's elevated service and our wide range of tantalizing delicacies, have contributed to make your time more memorable at our hotel. Thank you for recognizing our hospitality and persistence with special mentions to our staff, who went the extra mile for your total satisfaction. Your feedback means a lot to our team and we take it as a motivation for us to strive and elevate our guest experience further going forward. Moreover, we are delighted to learn that you considered returning to stay at Sheraton Saigon next time. We are looking forward to having a chance to welcome you back in the nearest future. Warm regards, Julian Wong General Manager

10/10 Excellent

Ngoc-Tu, Laurel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and my room, very clean and comfy.
Stayed 2 nights in Jul 2022
Response from Sheraton Saigon Hotel & Towers on Jul 25, 2022
Dear Ngoc Tu, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! We are nothing short of delighted to find that you are immersed in the comfort of staying with us in such the cleanliness of our room. Your recognition means a lot to our team and we take it as a motivation for us to strive and elevate all of our guest experiences further going forward. Once again, thank you for choosing us and we look forward to welcoming you back in the nearest future. Warm regards, Julian Wong General Manager

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from start to finish. Such a convenient location and as a repeat customer, I have not been let down yet :)
Stayed 1 night in Jul 2022
Response from Sheraton Saigon Hotel & Towers on Jul 15, 2022
Dear Khanh, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton Saigon Hotel & Towers, we would like to express our sincere thanks for your great compliments and the absolute rating for us. Your recognition of the warm hospitality service of our team as well as the central location which you found to be extremely convenient, is a priceless motivation for our team to continuously thrive for the best quality of service and we will surely share your positive feedback with our associates. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

10/10 Excellent

Jimmy

Stayed 3 nights in Jun 2022
Response from Sheraton Saigon Hotel & Towers on Jul 6, 2022
Dear Jimmy, On behalf of the Sheraton Saigon Hotel & Towers, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We looking forward to welcoming you back in the future and wish you have a nice day. Warm regards, Julian Wong General Manager

8/10 Good

Van Lanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Sheraton for a short holiday
It was amazing… we have experienced some hotels in the last 3 weeks in Vietnam .. I like Sheraton and VIAS for the service , I like Majestic for the river view . Overall Sheraton did very well . We surely come back and stay here
Stayed 2 nights in Jun 2022
Response from Sheraton Saigon Hotel & Towers on Jun 22, 2022
Dear Van Lanh, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! On behalf of the Sheraton community, we would like to express our sincere thanks for your feedback in regard to the warmly service of our team, has made a long-lasting impression to your considerate to return in the future. Your recognition means a lot to our team and we take it as a motivation for us to strive and elevate our guest experience further going forward. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager

10/10 Excellent

Y

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2022
Response from Sheraton Saigon Hotel & Towers on Jun 16, 2022
Dear Y, Many thanks for taking the time to give us positive feedback on your recent experience with Sheraton Saigon Hotel & Towers. We are looking forward to seeing you again in the nearest future and wish you have a nice day. Warm regards, Julian Wong General Manager

10/10 Excellent

Y

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2022
Response from Sheraton Saigon Hotel & Towers on Jun 13, 2022
Dear Y, Many thanks for taking the time to give us positive feedback on your recent experience with Sheraton Saigon Hotel & Towers. We are looking forward to seeing you again in the nearest future and wish you have a nice day. Warm regards, Julian Wong General Manager

8/10 Good

Choon Wei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, concierge and check-in was good, maybe because it is not so busy now, but there is adequate counter space to handle peak hours too. Displeased with housekeeping in the morning. Even with "Do not disturb" on, they would go around at 9am knocking on the door and shouting "laundry", again at around 10am, knocking and shouting "housekeeping". Not good for people planning to sleep in. The best thing is that the on-site casino is giving $100 USD worth of freeplay for guests staying inside Sheraton, just tell them the room number when signing up for the membership card.
Stayed 1 night in May 2022
Response from Sheraton Saigon Hotel & Towers on Jun 13, 2022
Dear Choon Wei, It’s a genuine pleasure to have the opportunity to welcome you as well as for you to stay with us at the Sheraton Saigon Hotel & Towers! We apologize for your less than desired recent stay experience with us. Please rest assure that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, thank you for sharing your feedbacks with us. We hope to be able to improve your stay experience in your future visit to HCMC. Warm regards, Julian Wong General Manager