Rooftop pool

Reviews of Silverland Jolie Hotel

4 out of 5
Silverland Jolie Hotel
4D Thi Sach St, Ben Nghe Ward, Dist 1, Ho Chi Minh City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 461 out of 874 reviews" "
Rating 8 - Good. 336 out of 874 reviews" "
Rating 6 - Okay. 53 out of 874 reviews" "
Rating 4 - Poor. 14 out of 874 reviews" "
Rating 2 - Terrible. 10 out of 874 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Service
Stayed 3 nights in Feb 2024

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind and so helpful! We loved our stay and the rooftop was our favorite part.
Stayed 4 nights in Mar 2024
Response from Lisa on Apr 14, 2024
Jolie Xin Chào Brittany,Thanking you for taking your valuable time to write a review of Jolie hotel and rating us 5* for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in the center of District 1. For the price, it’s a good deal.
Stayed 4 nights in Mar 2024
Response from Lisa on Apr 14, 2024
Jolie Xin Chào Thomas,Thanking you for taking your valuable time to write a review of Jolie hotel and rating us 5* for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

8/10 Good

Khan, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to the major sites. Hotel staff were friendly and the hotel had all the amenities I required. Breakfast area was a bit small and the gym was very small. The Rooftop bar was small as well and does not accommodate many people.
Stayed 3 nights in Feb 2024
Response from Lisa on Apr 14, 2024
Jolie Xin Chào KhanThanking you for taking your valuable time to write a review of Jolie hotel and rating us for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

10/10 Excellent

Becky

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable. The gym is a little small, but i thought the rooftop view and Jacuzzis made up for that.
Stayed 2 nights in Mar 2024
Response from Lisa on Apr 14, 2024
Jolie Xin Chào BeckyThanking you for taking your valuable time to write a review of Jolie hotel and rating us 5* for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

10/10 Excellent

Michele

Business traveler
Liked: Amenities
The hotel itself is very nice the staff, food and ambiance are excellent.
Stayed 7 nights in Jan 2024
Response from Lisa on Feb 24, 2024
Jolie Xin Chào Michele, Thank you for choosing our hotel for your recent business trip.What a wonderful review about your latest experience at our hotel on Expedia I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and facilities. Your positive comments have been passed on to entire of our team. It really inspires us to strive harder every day in servicing our guests GREAT SERVICE GUEST LOVE. Once again, thank you for your amazing feedback about our services, and look forward to having you back with us at Silverland Jolie Hotel soon.Regards,Minh Phuong Le (Ms.) Operation Manager

8/10 Good

Muhammad Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Jan 2024
Response from Lisa on Feb 24, 2024
Jolie Xin Chào Muhammad, Thank you for choosing our hotel for your recent trip.What a wonderful review about your latest experience at our hotel on Expedia ! I really appreciate what you thought about us and I am glad to learn that you were satisfied with our hotel services and facilities. Your positive comments have been passed on to entire of our team. It really inspires us to strive harder every day in servicing our guests GREAT SERVICE GUEST LOVE. Once again, thank you for your amazing feedback about our services, and look forward to having you back with us at Silverland Jolie Hotel soon.Regards,Minh Phuong Le (Ms.) Operation Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel! The location was perfect and the staff went above and beyond (we had arranged taxi service with them and the driver was waiting for us even though our flight was delayed. Then, Jennie at the front desk helped us when our taxi from our next hotel didn’t show up. If only all hotels were as beautiful and well run as Silverland Jolie!
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 17, 2024
Jolie xin chào Wendy,Thank you for your stay at Silverland Jolie!We're truly grateful to hear that you had a pleasant stay experience with us, especially your long-lasting impression of our contemporary and comfortable rooms as well as the warm service of our team, especially Jennie. Moreover, we are beyond happy to see that Silverland Jolie is always your home away from home every time you travel to our beautiful city.Once again, thank you for sharing your feedback with us. We hope to have the opportunity of seeing you again in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Operation Manager

10/10 Excellent

Victor

Stayed 4 nights in Dec 2023
Response from Lisa on Jan 19, 2024
Jolie Xin Chào VictorThanking you for taking your valuable time to write a review of Jolie hotel and rating us 5* for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

8/10 Good

thang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Lisa on Jan 19, 2024
Jolie Xin Chào ThangThank you for taking your valuable time to write a review of Jolie hotel and rating us 5* for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

8/10 Good

Tam

Liked: Cleanliness, staff & service, amenities
This was my first time at Silverland Jolie. I am no expert or major traveling expert, actually far from it but i can say that I truly enjoyed my stay. The building was a little older and not perfect but there was a certain charm to that. The staff were all amazing, helpful and always friendly.
Stayed 7 nights in Dec 2023
Response from Lisa on Dec 21, 2023
Jolie Xin Chào Tam,Thank you for taking your valuable time to post your review and rating us 5* for your recent stay with us on Expedia We are honored to acknowledge that you are satisfied with our outstanding services. At Silverland Jolie, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive to deliver exceptional levels of service for all our guests.Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. We hope to be your home away from home every time your travels bring you to our charming city. See you soon in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

8/10 Good

Graham George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly
Stayed 6 nights in Dec 2023
Response from Lisa on Dec 21, 2023
Jolie Xin Chào Graham GeorgeThank you for taking your valuable time to post your review and rating us 5* for your recent stay with us on Expedia,We are honored to acknowledge that you are satisfied with our outstanding services. At Silverland Jolie, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive to deliver exceptional levels of service for all our guests.Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. We hope to be your home away from home every time your travels bring you to our charming city. See you soon in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Richard on Jan 19, 2024
Jolie Xin Chào RichardThank you for taking your valuable time to write a review of Jolie hotel and rating us 5* for your recent stay on ExpediaWhat an honor to have a chance to welcome you and were able to make your stay as pleasant as it deserves. We truly appreciate your feedback as it greatly assists us in our commitment to excellence.Once again, thank you for visiting us at Silverland Jolie and we can't wait to welcome you again when your travels bring you back to this lively city.Yours Sincerely,Minh Phuong Le ( Ms.)Operation Manager

6/10 Okay

swetha

Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF,FOOD,IF ANY PROBLEM THEY FIXED IT
Stayed 6 nights in Nov 2023
Response from Lisa on Dec 7, 2023
Jolie xin chào Michael,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location the staff and the rooftop bar were the best part. However our room was incredible as well Thao at reception was THE BEST! Really went above and beyond.
Stayed 2 nights in Nov 2023
Response from Lisa on Dec 7, 2023
Jolie xin chào Connie,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we hope for
Very attentive friendly service, and comfortable bed and shower
Stayed 6 nights in Oct 2023
Response from Lisa on Nov 16, 2023
Jolie xin chào Lamar,Thank you for choosing Silverland Jolie hotel for your destination, and thanks for your review on Expedia,Providing excellent services with heart is a goal we are always focused on, we wish our guests a warm welcome and home feeling at Silverland Jolie. Our team is most grateful for those compliments.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Regards,Minh Phuong Le (Ms.)Front Office Manager

10/10 Excellent

Jeanette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here Such a personal lovely hideaway with small but beautiful rooftop pool and bar The young bar attendants Duy and Quy were so sweet and attentive It’s a beautiful place to watch the lights come on and observe the river and it’s traffic All of the staff were so smiley and helpful From the minute we arrived we loved it
Stayed 2 nights in Oct 2023
Response from Lisa on Nov 16, 2023
Jolie xin chào Jeanette,Thank you for choosing Silverland Jolie hotel for your destination, and thanks for your review on Expedia, Providing excellent services with heart is a goal we are always focused on, we wish our guests a warm welcome and home feeling at Silverland Jolie. Our team is most grateful for those compliments.Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Regards,Minh Phuong Le (Ms.)Front Office Manager

10/10 Excellent

Rickey

Stayed 3 nights in Oct 2023

2/10 Terrible

daisuke

Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from the rooftop and the service was really wonderful! Would recommend!
Stayed 3 nights in Sep 2023
Response from Lisa on Oct 16, 2023
Jolie xin chào Stephanie,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and friendly. great rooftop bar and view. Temperature of the swimming pool was unfortunetley too hot to swim in. My room was kindlt prepared earlier for me as i showed to the hotel very early.
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Jolie Xin Chào Jamie,Thank you for taking your valuable time to post your review and rating us 5* for your recent stay with us on Trip Advisor,We are honored to acknowledge that you are satisfied with our outstanding services. At Silverland Jolie, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive to deliver exceptional levels of service for all our guests.Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. We hope to be your home away from home every time your travels bring you to our charming city. See you soon in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Zachary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning hotel. Beautifully designed on the inside, rooms had great views and the staff was exceptionally friendly. The rooms were equipped with a safe, robes and slippers which made it easy to get comfortable. The rooftop bar and sauna were a must to enjoy as well!
Stayed 4 nights in Sep 2023
Response from Lisa on Oct 16, 2023
Jolie xin chào Zachary, Thank you for choosing Silverland Jolie Hotel and taking your valuable time to tell us your experience during your recent visit.We are delighted to learn that you had a fantastic stay with us, particularly appreciated your comfortable room with varied breakfast and live music as well as excellent service from our staff who made your stay more memorable. Please rest assure your positive comments have been passed on to entire of hotel staff. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Again, thank you so much for providing your valuable feedback and we hope that your travels will bring you back to stay with us soon.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Kieran

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic stay! The team went above and beyond; flexible and always putting the customer first specifically the 2 bar men! Intuitive, attentive and fun! Incredible welcoming hotel and experience in central Saigon. Rooms are large, comfy and have everything you need including tv with netflix, snacks and aircon. Overall, I'd highly recommend a stay here and hope to be back again soon Above and beyond - the skybar was amazing to see the river in Saigon- affordable, airy and pool, table football and darts to play which made it even more fun. Loved the happy hour mix and match cocktails
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Jolie xin chào Kieran, Thank you for taking your valuable time to post your review and rating us 5* for your recent stay with us on Trip Advisor,We're truly grateful to hear that you had a pleasant stay experience with us, especially your long-lasting impression of our contemporary and comfortable rooms as well as the warm service of our team, especially bar man. Moreover, we are beyond happy to see that Silverland Jolie is always your home away from home every time you travel to our beautiful city.Once again, thank you for sharing your feedback with us. We hope to have the opportunity of seeing you again in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Kieran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location
Stayed 2 nights in Sep 2023
Response from Lisa on Sep 30, 2023
Jolie xin chào Chinh,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, good breakfast and friendly staff.
Stayed 4 nights in Sep 2023
Response from Lisa on Sep 30, 2023
Jolie xin chào TimothyThank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Kamala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with super friendly staff
Great location walkable within the city to see major attractions. Very friendly helpful staff. Breakfast and afternoon tea provided was excellent and served by smiley faces which make the stay more special. Quiet area as well with convenience shop across the road. Really appreciated the free taxi to the airport as well. Shower is over a high bath so could be tricky if you cannot step into it. However excellent shower pressure. Could easily stay here again.
Stayed 4 nights in Aug 2023
Response from Lisa on Sep 30, 2023
Jolie xin chào Kamala,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean rooms. Very friendly staff. Perfect location. Room top is amazing. Great breakfast. .
Stayed 2 nights in Aug 2023
Response from Lisa on Sep 1, 2023
Jolie Xin Chào Scott,Thank you for taking your valuable time to post your review and rating us 5* for your recent stay with us on Expedia.We are honored to acknowledge that you are satisfied with our outstanding services. At Silverland Jolie, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive to deliver exceptional levels of service for all our guests.Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. We hope to be your home away from home every time your travels bring you to our charming city. See you soon in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and walkable to numerous dining options and sightseeing opportunities. The staff are exceedingly polite and helpful.
Stayed 4 nights in Jul 2023
Response from Lisa on Sep 1, 2023
Jolie Xin Chào Robert,Thank you for taking your valuable time to post your review and rating us 5* for your recent stay with us on Expedia.We are honored to acknowledge that you are satisfied with our outstanding services. At Silverland Jolie, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive to deliver exceptional levels of service for all our guests.Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. We hope to be your home away from home every time your travels bring you to our charming city. See you soon in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Zenilyn

Liked: Cleanliness, property conditions & facilities
Exellent
Stayed 4 nights in Jul 2023
Response from Lisa on Sep 1, 2023
Jolie xin chào Zenilyn,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

aaron

Stayed 3 nights in Jul 2023

10/10 Excellent

Zoran

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where amazing at the Roof top bar, reception and the room attendant's, the facility was very clean and central ror shopping, dinners and night life. I would recommend the hotel to visitors
Stayed 9 nights in Jul 2023
Response from Lisa on Jul 30, 2023
Jolie xin chào Zoran, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Minh Phuong Le ( Ms.)Front Office Manager

10/10 Excellent

Sheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff could not have been friendlier. Special mention of Thu, the amazing masseuse and Duy who kept drinks flowing! Very central location
Stayed 6 nights in Jul 2023
Response from Lisa on Jul 30, 2023
Jolie xin chào Sheryl,Thank you for your stay at Silverland Jolie!We're truly grateful to hear that you had a pleasant stay experience with us, especially your long-lasting impression of our contemporary and comfortable rooms as well as the warm service of our team, especially Duy & Thu . Moreover, we are beyond happy to see that Silverland Jolie is always your home away from home every time you travel to our beautiful city.Once again, thank you for sharing your feedback with us. We hope to have the opportunity of seeing you again in the nearest future.Warm regards,Minh Phuong Le ( Ms.)Front Office Manager

6/10 Okay

Sanam

okay hotel, neighboring hotels are better
Stayed 1 night in Jul 2023
Response from Huong Lam (Ms.) on Jul 12, 2023
Jolie Xin Chào Sanam,Thank you very much for choosing Silverland Jolie hotel and Spa and taking your valuable time to tell us your experience during your recent visit.It has been our great pleasure to welcome you to Silverland Jolie Hotel & Spa. We were delighted to learn that you had a fine stay with us. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Again, thank you so much for providing your valuable feedback and we hope that your travels will bring you back to stay with us soon.Kind regards,Huong Lam (Ms.)Operation Manager

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. We were treated like royalty! We were greeted with tea when we checked in, and because we like the tea so much, they brought more to our room. The breakfast buffet was fantastic, and the cook made eggs anyway, we wanted them. From the hotel, we could walk to all kinds of restaurants and shopping areas including the big market street.
Stayed 1 night in Jun 2023
Response from Huong Lam (Ms.) on Jul 1, 2023
Jolie Xin Chào Dan,We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Ho Chi Minh City,It has been our great pleasure to welcome you to Silverland Jolie Hotel. We were delighted to learn that you had an enjoyable and comfortable stay with us and particularly appreciated your room location with varied breakfast, afternoon tea as well as friendliness and helpfulness of our staff service. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Again, thank you so much for providing your valuable feedback and we hope that your travels will bring you back to stay with us soon.Kind regards,Huong Lam (Ms.)Operation Manager

8/10 Good

Dung

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place to stay. The staffs are very friendly and nice. Stay for 2 nights
Stayed 2 nights in Jun 2023
Response from Huong Lam (Ms.) on Jun 21, 2023
Jolie Xin Chào Dung,I would like to thank you very much for your loyalty and for your kind supports.It is such a joy to know how we have delighted you on your trip which is our aim for every guest to experience. We thank you for recognizing our locationand the impeccable service. Rest assured that your kind words and compliments will be shared with the rest of the team as this will definitely be an encouragement to continue on providing excellent service.We thank you for your kind recommendation of our hotel and look forward to welcoming you back in the near future for another wonderful stay.Kind regards,Huong Lam (Ms. )Operation Manager

10/10 Excellent

Pattreeya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is very convenient to travel around, many food options. The breakfast is nice with variety of options and they change the menu daily. The afternoon tea is also very nice. The staff are friendly, helpful and attentive.
Stayed 3 nights in Jun 2023
Response from Huong Lam (Ms.) on Jun 20, 2023
Dear Mr./ Mrs. Pattreeya,Thank you very much for choosing Silverland Jolie hotel and Spa and taking your valuable time to tell us your experience during your recent visit.It has been our great pleasure to welcome you to Silverland Jolie Hotel & Spa. We were delighted to learn that you had an enjoyable and comfortable stay with us and particularly appreciated the comvenient of hotel location with varied breakfast, afternoon tea as well as friendliness and helpfulness of our staff service. We pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Again, thank you so much for providing your valuable feedback and we hope that your travels will bring you back to stay with us soon.Kind regards,Huong Lam (Ms.)Operation Manager

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make the stay exceptional; some aspects dated, but location convenience and support provided overcame any possible negatives or detractions. Highly recommended place to stay :)
Stayed 7 nights in May 2023
Response from Huong Lam (Ms.) on Jun 20, 2023
Jolie Xin Chào Mr. Mathew !Thank you for choosing our hotel for your recent trip.I am delighted to learn that overall you enjoyed the hotel location, the friendliness and helpfullness of our staff.In the hands, I am sadden to learn of your experience with some aspects dated. We have noticed that you were rating us 5/5 and I really wish you would have brought to our attention during your stay if you are facing with any challenges in order to serve you better.Once again thank you for your feedback, we do hope to have an opportunity to welcome you back in the near future and redeem ourselves from your experience of this stay.Kind regards,Huong Lam (Ms.)Operation Manager

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
Team at Silverland Joile were very friendly and helpful at all times.
Stayed 2 nights in May 2023
Response from Huong Lam (Ms.) on Jun 20, 2023
Jolie Xin Chao Sameer,Thank you very much for taking your valuable time to share your feedback on Expedia,I am delighted to read that you had enjoyed your visited at our hotel. It always encouraging that guest are satisfied with hotel service, the friendliness and helpfullness of our staff as it is we strive for every day. Your kind words have been passed to our team who made your stay memorable one. This will certainly motivate us to keep up the good work. Once again we thank you for your continuous support and look forward to serving you again soon in near future.Kind regards,Huong Lam (Ms.)Operation Manager

8/10 Good

Chee Keat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Staffs are all friendly and nice. Just need to climb up stairs but staff will help with luggage. Sink design not so good as water will be splashed out if tap is opened too big..
Stayed 2 nights in Apr 2023
Response from Huong Lam (Ms.) on Jun 20, 2023
Jolie Xin Chao Chee Keat,I am delighted to learn that overall you enjoyed the friendliness and helpfullness of our staff.In the hands, I am sadden to learn of your experience with the sink in the bathroom. I really wish you would have brought to our attention during your stay in order to ensure that you leave the hotel happy.Please rest assured I will personally follow up with related Managers to ensure the issue get rectified immediately.We do hope to have an opportunity to welcome you back in the near future and redeem ourselves from your negative experience of this stay.Kind regards,Huong Lam (Ms.)Operation Manager

10/10 Excellent

Franziska

Stayed 2 nights in Apr 2023

10/10 Excellent

Sandeep

Stayed 2 nights in Mar 2023

2/10 Terrible

paul

Stayed 1 night in Mar 2023

10/10 Excellent

Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with friendly, helpful staff. It is in a quiet location but very close to shopping and good restaurants. The cocktail bar on the roof near the pool and jacuzzi was outstanding. A sunset drink up there is obligatory. I strongly recommend this hotel.
Stayed 4 nights in Mar 2023

10/10 Excellent

Isaac

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Marissa

Stayed 2 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Here everyone was so nice and helpful. It’s such a change from what I’ve come to expect in the US where customer service is so bad. Nice to see some places still provide excellent customer service. The bed was actually comfortable and I slept well which is often an issue for me when traveling. Hotel was quiet at night which can be difficult to find. The rooftop area is beautiful to hang out at night and enjoy a drink and their prices are very reasonable for drinks too. Overall one of the best stays I can ever remember having somewhere. I would definitely stay here when I come back.
Stayed 3 nights in Feb 2023

8/10 Good

huan jooh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Good location, helpful staff, breakfast & afternoon tea is great, nice roof top pool bar, room is clean. Hotel room lighting is dark, and soundproof is poor. Overall, 7.5/10.
Stayed 2 nights in Feb 2023

8/10 Good

THU HONG

Liked: Staff & service, amenities, property conditions & facilities
For me everything was good.
Stayed 2 nights in Jan 2023