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Reviews of Somerset Ho Chi Minh City

4 out of 5
Somerset Ho Chi Minh City
8a Nguyen Binh Khiem Street, Ho Chi Minh City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 322 reviews" "
Rating 8 - Good. 105 out of 322 reviews" "
Rating 6 - Okay. 28 out of 322 reviews" "
Rating 4 - Poor. 5 out of 322 reviews" "
Rating 2 - Terrible. 4 out of 322 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kimhuong

Traveled with family
Liked: Cleanliness, property conditions & facilities
This is ok
Stayed 4 nights in Feb 2024
Response from Trang Nguyen on Mar 8, 2024
Dear Kimhuong,Thank you for your rating and comment! It would be truly appreciated. Hope to have a chance to continue delivering our service to you.Best regards,Trang Nguyen

8/10 Good

Boyan

Stayed 3 nights in Feb 2024

10/10 Excellent

Narelle

Stayed 3 nights in Dec 2023
Response from Trang Nguyen on Jan 26, 2024
Dear Narelle,Thank you for your rating! It would be truly appreciated.Best regards

10/10 Excellent

Joon M

Liked: Cleanliness, room comfort
Very convenient with everything
The stay was awesome. It was very convenient that there was a large gym and swimming pool, and the hotel rooms were spacious.
Stayed 4 nights in Dec 2023
Response from Trang Nguyen on Jan 1, 2024
Dear Joon M,Thank you for leaving such a detailed review of Somerset Ho Chi Minh City! Your satisfaction brings us much encouragement and motivates us to better our service standards. We are pleased to hear that you had a comfortable stay, and that you enjoyed our in-house facilities. We do hope to welcome you back to Somerset Ho Chi Minh City.Best regards,

10/10 Excellent

King

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay in a two bedroom unit. Quiet and in a more serene area in District 1. Next to GEM. 9 minutes walk to a Michelin guided pho stall and 7 minutes walk to one of the best massge place. Staff are friendly and property is large with all amenities.
Stayed 2 nights in Dec 2023
Response from Trang Nguyen on Dec 13, 2023
Dear King,Thank you for leaving such a detailed review of Somerset Ho Chi Minh City! Your satisfaction brings us much encouragement and motivates us to better our service standards. We hope you will consider returning for a second visit soon. Thank you for staying with us.Warmest regards,Trang Nguyen

10/10 Excellent

Tram

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was good! Nice spacious 3 bedroom apartment with all the facilities. Great pool and spa.
Stayed 2 nights in Oct 2023
Response from Trang Nguyen on Oct 17, 2023
Dear Tram,Thank you for taking the time to leave such an incredible review of Somerset Ho Chi Minh City. We take pride in the services we offer and are delighted to hear about your satisfaction.We hope to see you again soon.Warmest regards,

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean property. K-Mart shopping store directly located on the property. Friendly staff. Rooms were clean, spacious, and comfortable. Breakfast was good.
Stayed 5 nights in Oct 2023
Response from Trang Nguyen on Oct 17, 2023
Dear Alexandra,It is a great pleasure having you stay at Somerset Ho Chi Minh City. Thank you for taking time to share your stay experience with us.We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your second home. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Once again, thank you for your valued patronage. From all of us at Somerset Ho Chi Minh City, we look forward to welcoming you again at any one of our serviced residences.Best regards,

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, room comfort
Great location and hotel
Large spacious apartment with everything available that could be needed. Hotel in a great location in district 1 and easily walkable to all main tourist attractions. Would recommend to others to stay there.
Stayed 4 nights in Sep 2023
Response from Trang Nguyen on Oct 17, 2023
Dear Neil,Thank you for your kind lines of encouragement. It certainly brings us great pleasure to know that our service and product standards have met your expectations and you had a wonderful stay experience in our Serviced Residence, especially the spaciousness of our apartments and facilities. We hope to see you again and we warmly welcome you to Somerset Ho Chi Minh City in the near future.Warmest regards,

10/10 Excellent

REY PESQUERA, Salt Lake City

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Trang Nguyen on Oct 17, 2023
Dear REY PESQUERA,Thank you for great rating that showed you had a wonderful stay at Somerset Ho Chi Minh City.Hope to welcome you back again.Cheers

10/10 Excellent

Thuy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the amenities for this property. Had a kitchen, fridge, and microwave. Perfect for family. Easy to get a ride via Grab. Walkable to many restaurants/groceries.
Stayed 1 night in Aug 2023
Response from Trang Nguyen on Aug 9, 2023
Dear Thuy,Thank you for letting us know how much you enjoyed your stay with us at Somerset Ho Chi Minh City. We appreciate your valuable feedback and are glad that you had an outstanding stay experience.We look forward to your next visit with us. It is our pleasure to have you as our guest. Cheers,

10/10 Excellent

suetyee

Stayed 2 nights in Jul 2023
Response from Trang Nguyen on Aug 9, 2023
Dear suetyee,Thank you for leaving a wonderful rate for Somerset Ho Chi Minh City on Expedia. We hope to see your coming back in the near future.Cheers,

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family’s stay at this property was excellent in all regards. The apartment was spacious and clean, the staff was professional and helpful, especially Jane who provided service and assistance like I never experienced before, nor could have expected in the following regard. After leaving Ho Chi Minh City (HCMC) we discovered that I had left a pouch containing my mobile phone and other valuables at Ho Chi Minh City Airport, and, in desperation, we called Somerset Hotel for help with the communications given our language barrier. Jane personally went to the airport and was able to track down the items and assist my daughter in retrieving them. I cannot begin to thank this employee for her selflessness and compassion! After experiencing such exemplification of excellence in customer service exceeding all expectations, I wholeheartedly recommend Somerset Hotel HCMC as an amazing accommodation when visiting HCMC.
Response from Trang Nguyen on Jul 5, 2023
Dear Ruth,We would like to express our sincere gratitude to you for choosing Somerset Ho Chi Minh City to be your second home in Ho Chi Minh City. Your stay here is our great pleasure, and we are very happy that you had a pleasant stay with us.Your compliments will encourage us to strive harder to provide a good stay experience for our guests and residents alike. Thank you for your kind compliments and special mention of our associate Ms Jane who provided extra miles on customer service to you. We have forwarded your compliments to her, and it has brought her great joy.At Somerset, we strive to provide superior service experience and comfortable stay for each and every customer and to make them feeling at home, therefore your feedback is very important to us. Once again, thank you for your valued patronage. From all of us at Somerset Ho Chi Minh City, we look forward to welcoming you again at any one of our serviced residencesWarmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and great accommodation, conveniently located.
Stayed 6 nights in Apr 2023
Response from Trang Nguyen on May 1, 2023
Dear David,It is always a pleasure to hear that you enjoyed yourself and that you were satisfied with our rooms, location and with our staff.We look forward to welcoming you again at any one of our service residences.Warmest regards,Trang Nguyen

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I couldn't fault our experience. The staff were attentive and kind. We had a few technical issues, washing machine etc and they were resolved by the staff instantly. Lots of coffee shops and food places nearby. Lovely pool and spa area. The three bed apartment was perfect for a family with three teens. I would highly recommend this property. Thank you.
Stayed 3 nights in Apr 2023
Response from Trang Nguyen on May 1, 2023
Dear Jo,Thank you for taking your precious time to post the most encouraging review on ExpediaWe were glad that you find Somerset Ho Chi Minh City valued for money and that you had such an enjoyable stay with us. Your kind compliments about the cleanliness and the great service from the staff will be shared with the team members.We look forward to welcoming you again in the future.Warmest regards,Trang Nguyen

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and had good amenities. Needed to use Grab to get to most major attractions however didn’t mind as gave us opportunity to experience getring around.
Stayed 4 nights in Apr 2023
Response from Trang Nguyen on May 1, 2023
Dear David, Thank you very much for taking time to share your feedback with us. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. We look forward to welcoming you again at any one of our serviced residences.Best regards,Trang Nguyen

10/10 Excellent

Tim

Liked: Cleanliness, room comfort
Stayed 17 nights in Dec 2022
Response from Trang Nguyen on Mar 7, 2023
Dear Tim,Thank you for leaving a wonderful rate for Somerset Ho Chi Minh City on Expedia. We hope to see your coming back in the near future.Warmest regards,Trang Nguyen

10/10 Excellent

stuart

Stayed 1 night in Dec 2022

10/10 Excellent

CHRISTINE, Placentia

Stayed 1 night in Dec 2022

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff would definitely book there again!

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Trang Nguyen on Nov 16, 2022
Dear Hong,Thank you for great rating and hope to welcome you back soon.Cheers,Trang Nguyen

10/10 Excellent

C J

Business traveler
Liked: Cleanliness, room comfort
first of all i was given an apartment. this was well beyond expectations. the main room was spacious and there was a kitchen and washing machine. the bedroom was fine and the bathroom well equipped and serviced. there was a lot of noise from outside during the night but not from the hotel. maybe a building site. Really nice stay
Stayed 2 nights in Oct 2022
Response from Trang Nguyen on Nov 1, 2022
Dear C J,Thank you for taking the time to leave such an incredible review of Somerset Ho Chi Minh City. We take pride in the services we offer and are delighted to hear about your satisfaction. It is our mission to make you feel at home. Looking forward to welcome you back again.Warmest regards,Trang Nguyen

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, room comfort
Very good hotel
Stayed 2 nights in Oct 2022
Response from Trang Nguyen on Oct 31, 2022
Dear Hong,Thank you for choosing Somerset as your preferred accommodation for your stay. Your compliment and great rating are motivating us to keep up our good work We look forward to your next visit.Warmest regards,Trang Nguyen

8/10 Good

Yeng

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Luan

Stayed 3 nights in Jul 2022

10/10 Excellent

kwangho

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

timothy

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Trang Nguyen on May 11, 2022
Dear Timothy, Thank you for good rating for Somerset Ho Chi Minh City. Best regards,

10/10 Excellent

Annie, Vancouver

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Gym was very warm! Wish they ran the AC in there better. But otherwise loved the place.
Stayed 3 nights in Mar 2020
Response from Trang Nguyen on Mar 28, 2020
Dear Annie, Thank you for your positive review on Expedia. We appreciated your great rating. It is great encouragement to us to continually provide excellent service to our guests. We look forward to welcoming you again at any one of our serviced residences. Warmest regards

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Great place to stay if you are traveling in a group oe family with kids:) Rooms were spacious and clean.
Stayed 3 nights in Dec 2019
Response from Trang Nguyen on Apr 13, 2020
Dear Tiffany, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Ho Chi Minh City, we look forward to welcoming you again at any of our Ascott International serviced residences. Yours sincerely, Trang Nguyen

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this serviced apartment. It was clean and had a great restaurant on site.
Stayed 6 nights in Dec 2019
Response from Trang Nguyen on Apr 13, 2020
Dear Sir/Madam, Thank you so much for your kind feedback and rating. We are glad to know that you have enjoyed your stay and looking forward to welcoming you and your family back in the near future! Best Regards, Trang Nguyen

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2019
Response from Trang Nguyen on Apr 13, 2020
Dear Sir/Madam, Thank you for your rating! It would be truly appreciated Warmest regards, Trang Nguyen

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very spacious rooms. Excellent service too.
Stayed 2 nights in Dec 2019
Response from Trang Nguyen on Apr 13, 2020
Dear Sir/Madam, Thank you for positive feedback and great rating on Expedia. We truly appreciated. Hope to see you again at Somerset Ho Chi Minh City. Cheers, Trang Nguyen

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and comfortable
Stayed 1 night in Oct 2019
Response from Trang Nguyen on Oct 4, 2019
Dear Sir/Madam, We appreciated your comments. It is great encouragement to us to continually provide excellent service to our guests. We look forward to welcoming you again at any one of our serviced residences. Cheers,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious, comfortable and clean. Well lighted and feels homely.
Stayed 3 nights in Mar 2019
Response from Trang Nguyen on Apr 18, 2019
Dear Sir/Madam, We are extremely grateful for your kind comments of Somerset Ho Chi Minh City. The satisfaction of our guests is always our priority, and we are pleased to have met your expectations. Hopefully, we receive your continued support in the future. Best regards, Trang Nguyen

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2018
Response from Trang Nguyen on Apr 13, 2020
Dear Sir/Madam, We truly appreciate your generous rating. We look forward to welcoming you again. Best regards, Trang Nguyen

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean close to war\remnants museum lots of local restaurants close by
Stayed 5 nights in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Sir/Madam, Thank you for your feedback. We are really appreciated. Hope to see again. Best regards, Trang Nguyen

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 11 nights in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Sir/Madam, Thank you so much for your rating. Through your rating we understand that there are some parts need to be improved to meet your expectation. Therefore, we are looking forward to having your detail feedback so that we can have plan for improvement. Hopefully, we have chance to welcome you back soon. Warmest regards. Trang Nguyen

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Sir/Madam, Thank you so much for your rating. Through your rating we understand that there are some parts need to be improved to meet your expectation. Therefore, we are looking forward to having your detail feedback so that we can have plan for improvement. Hopefully, we have chance to welcome you back soon. Warmest regards. Trang Nguyen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, big and a great location.............................
Stayed 4 nights in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Sir/Madam, Thank you so much for your kind feedback and rating. We are glad to know that you have enjoyed your stay and looking forward to welcoming you and your family back in the near future! Kindest regards, Trang Nguyen

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing! I originally booked a 2 bedroom suite for my family and we were pleasantly surprised with a 3 bedroom. Everything was perfect and the staff was super friendly and helpful.
Stayed 2 nights in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Sir/Madam, Thank you so much for your kind review and great rating on Expedia. We were delighted to learn that you enjoyed your stay with us and find Somerset Ho Chi Minh City valued for money. At the same time, we are truly glad that we have managed to meet your expectations in terms of service and quality standards. Thank you once again for the nice review, and our team looks forward to your future visits. Warmest regards, Trang Nguyen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place for a big family. 5 stars.
Stayed 1 night in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Sir/Madam, We truly appreciated your generous rating and nice review on Expedia. We hope having your continued supports in the future. Warmest regards, Trang Nguyen

10/10 Excellent

ken, Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend to anyone ,truly the best for holiday or work ,staff is friendly and helpful .excellent service , 6 star for sure .
Stayed 3 nights in Dec 2018
Response from Trang Nguyen on Jan 8, 2019
Dear Ken, We would like to express our sincere gratitude to you for choosing Somerset Ho Chi Minh City to be your accommodation. Your stay is our great pleasure. We are really happy to know that you had a wonderful and refreshing stay. These compliments will encourage us to strive harder to provide a good stay experience for our guests and residents alike. All of us from Somerset Ho Chi Minh City look forward to welcoming you back. Warmest regards, Trang Nguyen.

10/10 Excellent

Chia-lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love somerset!
The front desk remembers you and your name. Very accommodating. I showed the crew my appreciation by giving them a token of my appreciation with a large bag of chocolates on my second trip. I will be back.
Stayed 5 nights in Nov 2018
Response from Trang Nguyen on Dec 9, 2018
Dear Chia-lin, Thank you for the kind compliments and for choosing Somerset as your home in Ho Chi Minh City. It has been such a wonderful time getting to know you like a part of our family. Here at Somerset we strive to make our residents feel warm and comfortable as much as possible. We look forward to welcoming you back. Best regards, Trang Nguyen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Trang Nguyen on Dec 9, 2018
Dear Sir/Madam, We appreciated your great rating. It is great encouragement to us to provide excellent service to our guests. We look forward to welcoming you again at any one of our serviced residences Warmest regards, Trang Nguyen

10/10 Excellent

steven quang minh

Liked: Staff & service, property conditions & facilities, room comfort
happy, and will b back there again
Stayed 7 nights in Nov 2018
Response from Trang Nguyen on Nov 25, 2018
Dear Steven Quang, Thank you for making Somerset Ho Chi Minh City one of your preferred accommodation choices. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We look forward to welcoming you again at Somerset Ho Chi Minh City. Best Regards, Trang Nguyen

10/10 Excellent

Jan, Gothenburg Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eveything was great. Free upgrade to huge apartment which was in very goodcondition.
Stayed 3 nights in Oct 2018
Response from Trang Nguyen on Nov 3, 2018
Dear Jan, Thank you for your compliment and great rating. We are glad to know that you had enjoyed your stay at Somerset Ho Chi Minh City. Hope to see you again. Trang Nguyen

8/10 Good

Shoji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Trang Nguyen on Oct 20, 2018
Dear Shoji, Thank you for good rating was posted on Expedia by you. We appreciated and look forward to welcoming you again at Somerset Ho Chi Minh City. Best regards, Trang Nguyen. Guest Service Manager.

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Spacious, clean but fairly basic aparthotel
The room was large and clean, however it was not as advertised - the listing said it would have a shower / tub combination but it only had a shower cubicle. Not much around the hotel that I could see but it was conveniently close to my office. The poolside restaurant offers simple, casual meals at a reasonable price but is nothing special.
Stayed 1 night in Oct 2018
Response from Trang Nguyen on Oct 12, 2018
Dear Simon, It was great pleasure having your stay at Somerset Ho Chi Minh City. Thank you for sharing your feedback about your stay experience with us. We have noted your observation and will have improvement. Once again, thank you for staying with us. We look forward to welcoming you again and hope we will have another opportunity to serve you better. Best Regards. Trang Nguyen- Guest Service Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Trang Nguyen on Oct 11, 2018
Dear Sir/Madam, Thank you for taking time to post great rating about your stay at Somerset Ho Chi Minh City.We really appreciated. Hope to welcome you again. Best regards, Trang Nguyen. Guest Service Manager

10/10 Excellent

Huey, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanliness and the staff are very friendly as we have someone with wheelchair. They are pretty helpful.
Stayed 3 nights in Oct 2018
Response from Trang Nguyen on Oct 9, 2018
Dear Huey, Thank you for your great rating and compliments. We hope to be seen you again. Best regards, Trang Nguyen Guest Service Manager.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel apartments.
Amazing hotel apartment which is modern and well designed. Thanks for the 2 bedroom upgrade. Top marks to Kyle at the reception.
Stayed 2 nights in Sep 2018
Response from Trang Nguyen on Oct 9, 2018
Dear Steve, It was such a nice feedback you gave us. Thank you very much for your compliment and great rating. Your heartfelt words and special mention of our service and property will be shared with the our team. Kyle is so happy to know that. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. We hope to see you again. Warmest regards, Trang Nguyen. Guest Service Manager.