Ratings based on 151 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable stay

Posted Dec 1, 2017
Pros: Convenient location, breakfast, helpful staff, clean and comfortable rooms.
Cons: The lift is a bit slow... so I used the stairs
Location: Great location, close to the lake, night market (on weekends), water puppet show.. I also walked to museums and other sights from the hotel.
I stayed here for 6 nights. I was doing some work in Hanoi as well as some sightseeing. My room was small but well appointed and the bed was very comfortable. My 'window' was actually made of glass bricks and my view was to the bldg next door and a internal window overlooking the building air well (internal). I realized this would mean I would not hear the street noise, so it was fine with me. The hotel is close to the lake and the night market, so it is very convenient. The staff are very helpful. I booked a day trip to Hang Long Bay and had the hotel arrange my pick up and drop off to the airport, all went well. Breakfast was very good, lots of interesting mostly Asian choices (but eggs, pastries and baguettes available everyday). The breakfast staff were also really helpful and kind.
5 out of 5
by Chandrashekhar

Good and comfortable

Posted Jun 13, 2017 on Hotels
Comfortable , nice location
3 out of 5
by Jeffrey

Pest Problems

Posted Jan 17, 2017 on Hotels
Great service. Big mice and bug problem when I stayed in 2017, but never in previous years.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
3 out of 5
by A verified traveler

Convenient location

Posted Nov 25, 2016 on Hotels
Nice comfortable stay at cheaper price
4 out of 5
by David from Singapore

Hanoi harmony

Posted Jul 8, 2016 on Hotels
The hotel is very personal and comfy. The rooms are clean and sufficient. The breakfast included is good and the staff are very attentive and friendly. The hotel is located in the old quarter a stone throw from the central lake. There are a number of cheap places to eat and grab a drink only steps from the hotel. Also there is a great art gallery to either buy or get a design painted at the ha gallery (turn right from hotel and is 5-10 shop fronts ahead on your right hand side). Is a great place to stay for a long weekend. I have stayed there twice already (partner and family). And have booked again for the end of the year.
5 out of 5
by Terry from South Carolina, USA

Posted Jun 7, 2016 on Hotels
In proximity to night market.
5 out of 5
by Terry

This traveler left a rating score only Posted Jun 4, 2016 on Hotels
2 out of 5
by A verified traveler

Posted Jun 2, 2016
The hotel seems older and a lot of the rooms have things that don't work. I had to be switched because of mold problems and a leaky AC in my room. The breakfast was also very limited compared to other hotels.
5 out of 5
by vivienne from vancouver

we love this hotel

Posted May 14, 2016 on Hotels
our stay was excellent as usual