Ratings based on 188 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Nice Boutique Hotel

Posted Apr 22, 2018
Pros: It has character with friendly staff. The location was supposed to be quiet but there was improvement construction on the pavement along the street.
Location: Very convenient location for doing a lot of things.
The checked-in started with a bit of misunderstanding because I have booked a room with a view. Unfortunately, that type of rooms have all been occupied. Thanks to Ms. Huyen at the reception counter offered me an upgrade. I stayed for 2 nights on business matters.
Comment from Hotel Management
Apr 23, 2018 by Conifer Hotel Team, Hotel Management
Dear ZH, Thank you very much for your kind feedbacks. We appreciate your support to our hotel. Best regards,
4 out of 5
by A verified traveler

Great small boutique hotel

Posted Feb 9, 2018 on Hotels
Quaint small hotel right in the heart of the old town. Great to walk to anywhere and everything you want to see. The staff are very helpful. The rooms are a bit dated but very comfortable with everything you need We would definitely stay there again.
Comment from Hotel Management
Feb 16, 2018 by Anh Tran - Sales Manager, Hotel Management
Dear Tracey, Thank you very much for spending your time to let me know your memory about our hotel. We are looking forward to welcoming you back to our hotel. Best regards,
3 out of 5
by A verified traveler

Little Paris

Posted Feb 6, 2018 on Hotels
The images of the hotel looks a little different from when seeing it up close and personal. The effect of a large hotel is immediately brought to non the moment I arrive at the lobby. If you are a frequent traveller to Europe and in particular Paris, then the rooms are of that size, looking traditional with lots of wood and the bed is a little hard. They should just make do without the bath tub as if your 6' tall, you will bump your head. Bathtubs are so old fashion and out of date. Apart from the size of the room, the service is pretty acceptable. They try to accommodate as much as they can and in my instance, it was downgrading me to a Tatami room on the top floor / attic which was completely different from what I booked as my current room that they had allocated to me had electrical issues. I was prepared to check out and move to another hotel and have my refund in full. But they asked for time to get the room sorted out to which i offered in return. Would I return? Location is great but the rooms look tired. However, considering your only at the hotel for a total of 12 hours max out of which 10 hours is left sleeping, it should be fine. The bed may need a change and don't forget to request fro extra pillows.
Comment from Hotel Management
Feb 16, 2018 by Anh Tran - Sales Manager, Hotel Management
Dear Chun, We have well noted your feedbacks and will take it into consideration for a better services in the future. Thank you very much for staying with us. Best regards,
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 8, 2018 on Hotels
fantastic service, lovely place, top location, excellent value for money
Comment from Hotel Management
Jan 8, 2018 by Conifer Hotel Team, Hotel Management
Thank you very much for your great score.
4 out of 5
by A verified traveler

Good I'll consider it again

Posted Dec 23, 2017 on Hotels
The hotel is very good, rooms are very small but functional. The price I paid (around 75 USD per night) its fair, however hotels.com make it look as if it was an amazing discount. If I had payed 30 or 40% more I might feel coned.
Comment from Hotel Management
Dec 25, 2017
Dear Valued Guest, Thank you so much for staying with us and your very kind comment about our hotel. We hope you had a great time in Hanoi. Hope to see you again very soon. Merry Christmas & Happy New Year.
5 out of 5
by Alan

Fantastic introduction to Vietnam

Posted Dec 17, 2017 on Hotels
As our first time in Hanoi and in Vietnam this hotel was the perfect introduction that we needed. Very friendly and welcoming and perfect location, very central and close to everything but very quiet and away from the load noise and craziness of the old town. Breakfast is excellent as well!
Comment from Hotel Management
Dec 19, 2017
Dear Alan, We hope you are having a great journey in Vietnam. Thank you very much for staying with us and hope to see you again very soon. Best regards, Conifer Team.
3 out of 5
by SHU CHUAN

Overall good

Posted Dec 7, 2017 on Hotels
The night I stayed was almost $100 a night which I think it's over priced based on the facilities and amenities setting of the hotel. I like the location which is closed to the Lake & Old Quarter but it's quiet & clean enough compared with Old Quarter area.
Comment from Hotel Management
Dec 9, 2017
Dear Shu Chuan, Thank you very much for taking your time to writing a feedback to us. Your stay was on a peak date of the month so the price is quite high than another day. However we always make sure your satisfaction during your stay and we guess you had a nice stay in Hanoi. See you next time.
5 out of 5
by michael

Relaxed and comfortable

Posted Nov 27, 2017 on Hotels
Great location and staff want to please. Liked having an outdoor street cafe and access to many of the cultural landmarks. Interesting area of Hanoi. Small but comfortable room.
Comment from Hotel Management
Nov 29, 2017
Dear Mr. Michael, Thank you very much for staying with us. We are happy to know that our staffs delivered an excellent services for your stay, and you had a wonderful time in our country. Kind regards, Conifer hotel team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Good location in the French Quarter

Posted Oct 17, 2017 on Orbitz
We stayed here three nights total in between a cycling tour. The staff was welcoming and very professional. Both times we stayed we were upgraded to a nicer room. I would avoid the 'upgrade" to the 10th floor suite. Although it has a bathtub instead of a wet bath, the tub is raised which means unless you are 4 feet tall, the showerhead will hit you in the middle of your chest. Not so good! Aside from that, the room was clean, quiet and very nicely appointed.
Comment from Hotel Management
Nov 9, 2017 by Conifer Hotel Team., Hotel Management
Dear Valued Guest, Thank you very much for your kind feedbacks. We surely keep improving our services for bringing the utmost satisfaction to our guest. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from sysney

Clean, friendly staff

Posted Oct 7, 2017
Very easy, convenient, great location, great atmisphere
Comment from Hotel Management
Nov 9, 2017 by Conifer Hotel Team., Hotel Management
Thank you very much for staying with us, Ian.