Ratings based on 166 Verified Reviews

4.7 out of 5
96% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Location

Posted Aug 8, 2017
Great place,great staff,great food. Only room was a bit musty smelling.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Quiet oasis

Posted Aug 5, 2017
Pros: It was quiet and conveniently located
Cons: The milk for breakfast cereal needed to be kept cold.
Location: Everything is on the doorstep, shops, cafes, bars, tour operators. Easy walk to the lake.
Very pleasant stay in a great location. The hotel staff were very helpful and friendly. The room was comfortable and fairly large. The breakfast was good so no complaints.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great value, helpful staff, good location

Posted Jul 27, 2017
Tracy at the front desk helped book a last minute Junk Cruise to Halong Bay. Had a great experience. The entire staff was very friendly and accommodating.
3 out of 5
by A verified traveler

interesting

Posted Jul 21, 2017
Pros: food tour
Cons: double glazing to block out the band on Friday Saturday night
Location: right in the heart of the old quarter
hotel and staff are fine, but on a Friday and Saturday night the noise from the bar next door will keep you awake as they have a band playing, also the neighbour to the hotel had a cat in a cage that meowed day and night. The food tour by Sing was excellent and worth doing, book this at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from adelaide, Australia

Middle of old quarters

Posted Jul 3, 2017
Very impressed right in the middle of town great location
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with nice staff.

Posted Jul 2, 2017
Pros: Staff. Efficient. Clean. Very good english.
Location: Heart of Old Quarter. Night life, Street food etc.
Best hotel ever. Nice staff (i.e. Roy, Christine).
4 out of 5
by Paulyn

This traveler left a rating score only Posted Jun 3, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Quality hotel

Posted May 25, 2017
Pros: Room provided guests with a laptop and free wifi which makes it very convenient. Hotel staff are always attentive to your needs.
Price is cheap, however quality of hotel is wonderful, from the friendly hotel staff who take their time to answer any queries that guests may have, to the accessible location right smack in the middle of the Old Quarter. The hotel breakfast spread is also rather decent for its price, and there's a mix of both authentic Vietnamese cuisine and your typical Western spread of eggs and toast. It was a great experience and will definitely be back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

In the thick of it !

Posted May 19, 2017
Loved this place,staff were the best especially the guys in the restaurant where the food was excellent (bun cha yum yum) The travel desk booked me a trip to Halong bay which was great fun and value for money and the spa treatment was outstanding also Stayed for 9 nights and missing you already Hanoi
5 out of 5
by boon par

Posted May 12, 2017 on Hotels
Essence hotel is located one of the most convenience location in old quarter. hotel staff are very helpful toward our questions of places where to go and also the morning breakfast chief was so amazing which they have tried very best to cook the "half boiled egg " on our request with days of trial with different timing. is a great hotel & hotel staffs !