Ratings based on 46 Verified Reviews

3.2 out of 5
50% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by Graham

Disappointed

Posted Jan 18, 2017 on Hotels
Left 5 minutes after arrival, room 3rd floor, dangerous narrow stairs, no lift, room draughty, poor lighting, very noisy.
1 out of 5
by A verified traveler

Very dirty

Posted Oct 26, 2016 on Hotels
Very dirty
1 out of 5
by A verified traveler

STAY AWAY

Posted Mar 18, 2016
A terrible experience. We were due to arrive very late for check in, so we called 24 hours in advance to let the hotel know when our exact arrival time was. Receptionist confirmed our time, and guaranteed room would be held. When we arrived, we were told that the hotel was fully booked, and had no other options. We were lied to and cheated out of our room that was paid for in advance. Do not stay here.
4 out of 5
by Thuy from Dublin

excellent location.

Posted Aug 24, 2015 on Hotels
Perfect location close to night market and walking distance to many places.
3 out of 5
by A verified traveler

Excellent location

Posted Dec 24, 2014
Perfect location but a bit unconfortable and untidy. Staff is okay.
3 out of 5
by A verified traveler

Location

Posted Dec 20, 2014
Hotel is located inside the old quarter but is not too comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Staff, Facilities to be desired.

Posted Dec 15, 2014
The staff was extremely attentive and helpful, even in carrying our luggage to and from our room on the 5th floor since there is no elevator. However, one of our beds was broken and was not replaced, even after alerting the front desk to this. The television also was not clear and the room was quite drafty. We also ran out of hot water in the bathroom quite quickly. In the mornings, though, the staff made us excellent hot breakfast and unlimited delicious tea and coffee.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 26, 2014 on Hotels
4 out of 5
by A verified traveler from Florida

Great service and location

Posted Nov 3, 2013 on Hotels
The hotel staff were wonderful. They even got up at 5:30 a.m. to prepare breakfast, fetch our luggage, and see us off to the aiport on our last morning (also arranged transportation for us both to and from the airport, which is almost an hour's drive from downtown Hanoi). The hotel is conveniently located but the neighborhood was quite noisy. We were awakened by jackhammers and saws at 7:00 a.m. one morning, then subjected to barking and howling by dogs until after midnight that same day. The rooms were comfortable and clean enough, especially considering the rate we paid. AC worked, hot water most of the time, just a little noisy but the pleasant staff, location, and low cost more than made up for any negatives.
2 out of 5
by VOR

This traveler left a rating score only Posted Apr 24, 2013 on Hotels