Ratings based on 12 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent choice for a stay in Hanoi

Posted Sep 15, 2017
Pros: Everything! It's just a great place to stay when visiting Hanoi.
Cons: The quality of some of the breads at breakfast could be better, but this is a very minor point.
Location: Great location: quiet, yet also just round the corner from the excitement and vibrancy of the Old Quater. Lots of restaurants and coffee shops nearby.
The Emerald Waters Trendy Hotel is a very new hotel on the eastern edge of Hanoi's bustling Old Quarter. Despite being in the midst of this vibrant - some would say chaotic - part of the city, it somehow manages to create a sense of calm and serenity. The rooms are modern and a decent size, albeit lacking much of a view. Most importantly, they are very clean, quiet and comfortable, enabling a good night's sleep after a day spent walking around the Old Quarter or Hoan Kiem (lake). The hotel's staff are incredibly friendly and go out of their way to make you feel welcome. From the welcome drink and fruit platter to their willingness to arrange trips to Halong Bay or provide restaurant recommendations, I can't recommend them highly enough for their warm hospitality. Breakfast is taken in a bright room on the 7th floor, with views over the rooftops of the city. There was a reasonable selection of Western and Asian foods on offer and fresh eggs or pancakes are made to order.
4 out of 5
by Yih Shyang

This traveler left a rating score only Posted Mar 17, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from taipei,Taiwan

氣氛悠閒的飯店

Posted Aug 27, 2017
Pros: 氣氛悠閒,裝潢新穎,床特別舒服好睡,另外,服務人員很用心的床單布置,除了愛心外,我的小孩看到毛巾佈置成的二隻大象,都捨不得拆開使用了,
Cons: 早餐的內容比較簡單,如果菜色多一點,會更好
Location: 飯店的地點離公車站或是還劍湖都很近,也很方便,附近是鬧區購物或是飲食都很方便,走路去看升龍木偶戲大約5分鐘,
房間是新裝潢的,配色很舒服也很悠閒,接待的服務人員很親切,早餐內容雖然比較簡單,但也是足以滿足每個人,我們二大人二小孩入住的家庭房間很大,床特別好睡,飯店的地點離公車站或是還劍湖都很近,也很方便,附近是鬧區購物或是飲食都很方便,走路去看升龍木偶戲大約5分鐘,本次入住的經驗令人相當滿意
5 out of 5
by A verified traveler

Everyting is perfect

Posted Jun 23, 2017 on Hotels
Impressively kind and nice staff, clean and comfortable guest room, close to Hoan Kiem Lake and attractions.. Everyting is perfect.
Comment from Hotel Management
Jun 27, 2017
Thank you for taking your time to write a nice comments for our hotel! We look forward to another opportunity of welcoming you back our hotel in the very near future!
5 out of 5
by A verified traveler

Everyting is perfect

Posted Jun 23, 2017 on Hotels
Impressively kind and nice staff, clean and comfortable guest room, close to Hoan Kiem Lake and attractions.. Everyting is perfect.
Comment from Hotel Management
Jun 29, 2017
On behalf of our HEW, I would like to express our sincere thank you so much for staying with us. We are really happy that you were totally satisfied with our hotel services. Your satisfaction is our pride and a great motivation for us to work better in the future. After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again. Please do not hesitate to contact us when you manage to return.
5 out of 5
by Jennie

Enastående

Posted Jun 22, 2017 on Hotels
Helt perfekt läge och fantastiskt personal. Stora och rena rum.
Comment from Hotel Management
Jun 27, 2017
Thank you for taking your time to write a nice comments for our hotel! We look forward to another opportunity of welcoming you back our hotel in the very near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

素晴らしいスタッフ

Posted Jun 6, 2017
スタッフは誰もがゆき届き、フレンドリーで、気持ちよく過ごすことができました。 ベッドメイクでは、手の込んだタオルアートが設えられ、毎日楽しみでした。 朝食はブッフェに加え、玉子料理、パンケーキ、フォーの全てをオーダーすることができます。 耳栓が置いてあったので、何故?と思いました。日本ではあり得ないことですが初日の夜のみ、24時頃まで他の部屋の工事の音がしていました。翌朝、素敵なスタッフからフォローの声掛けがあり問題ないと応えました(笑)
5 out of 5
by Kyungwom

호안끼엠 호수 가까운 곳의 코지한 호텔

Posted May 14, 2017 on Hotels
로비는 항상 상큼하게 레몬그라스 향을 유지하는 깔끔한 호텔입니다. 맞은편에 자매호텔인 에메랄드 워커 럭셔리 호텔엔 한국 투숙객이 많은데 여기엔 거의 없네요. 호안끼엠 호수와 매우 가까이 위치해있지만 사람이 몰리는 지역을 살짝 벗어나 있어 한적한 느낌이 드는것도 매력포인트구요. 아침에 나갔다 오후에 들어오면, 방청소와 함께 침대에 장식을 해놓는데 매일 다른 모양의 장식을 해놓아 관리에 많이 신경을 쓰는 느낌이예요. 직원들 친절도도 굉장히 좋습니다. 아침식사는 맨 꼭대기층에서 하는데 가지수 자체는 많지 않지만 정갈하고 맛있게 준비해 주더라구요. 오믈렛이나 계란요리, 쌀국수등을 선택하면 조리해서 갖다주는것도 좋습니다. 오픈한지 얼마안되어 조금 오래 투숙했더니 리뷰를 받고싶다며 풀코스로 점심식사도 제공해주었네요. 공짜 점심이라서가 아니라 그런식의 서비스를 제공하면서 좋은 인상을 심기위해 노력하는 모습도 좋았습니다. 아! 그리고 직원들 의상 제가 하노이에서 묵었던 호텔등 중에서 가장 예뻤습니다.
Comment from Hotel Management
May 25, 2017
Thank you for such an wonderful compliments for our hotel!
5 out of 5
by Connie

Posted May 3, 2017 on Hotels
Extrem hilfsbereite, nette Belegschaft!!! Die Zimmer sind neu und geschmackvoll eingerichtet. Das Hotel liegt nur wenige Schritte vom Hoan Kiem See. Gutes Frühstück mit Blick auf die Stadt und See. Wir fühlten uns sehr Willkommen! Das Hotel heisst neu Hanoi Emerald Waters Hotel Trendy
Comment from Hotel Management
May 8, 2017
Dear Connie, We would like to express our sincere thank to you and your husband for staying with us. We are really happy that you were totally satisfied with our hotel services.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again. Best regards, HEW Trendy Hotel
4 out of 5
by A verified traveler

Posted Apr 20, 2017 on Hotels
Amazing hotel and staff. Renovations woke us up early in the morning but staff did everything they could to make us happy. Would stay there again.
Comment from Hotel Management
May 25, 2017
Thank you for taking the time to share such an nice compliments for our hotel.