Ratings based on 927 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good location & affordable price

Posted Feb 13, 2018
Pros: location, staff, price, ambience
Cons: entrance
First off, the location is ideal for those who like a morning walk like me. It only takes 2 minutes to walk to Hoan Kiem and some lakeside café and restaurant. There was many vendors of vegetable, fruits and fresh meat on 2 sides of the alley to the hotel in the morning, local people did their grocery shopping here, which was fun to watch and take some pictures. Their room is amazingly quiet despite hectic traffic in the main street. Room amenities were decent and in good standard. The only minor thing I didn’t like was the entrance of the hotel. It’s filled with motobikes, but you might expect that in every hotel in the old quarter.
Comment from Hotel Management
Feb 13, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr. Patrick, We would like to express our gratefulness to you for choosing our hotel among the various accommodation options in Hanoi. As you had mentioned, our hotel is greatly convenient for going to the lake and exploring the local life of Hanoi, but still quiet enough for the guests to relax. We are regretful for the inconvenience of some motorbikes in front of our hotel. However, we always try to keep your room tidy and well-organized for a comfortable stay. All in all, we highly appreciate your feedback. We would love to welcome you back and receive more compliments from you. We wish you all the best! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Will come back

Posted Jan 24, 2018
Pros: Location, staff, room, breakfast
Location: shopping, walking, dining, socializing
What I loved the most about this hotel was the staff and the location. The staff was friendly and always willing to help. I had an issue about my tour with my agent, they did go out of their way to help me resolve very promptly. Location is perfect, just need a short walk to restaurants, shopping mall, souvenir shops or convenience stores. Everything else is good though. The room is large. I booked a Superior but they gave me an upgrade to Deluxe which has a very large window and a bathtub. Massage service was comfortable at good price and we even got discount for this. I will stay at this hotel again when I come back to Hanoi.
Comment from Hotel Management
Jan 24, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr. Dave, Special thanks from Hanoi Hotel to you! It was our honor to have you as our guests and receive a nice feedback from you. Located in the middle of the Old Quarter with lots of shopping area, restaurant and tourist attraction, we are always confident to bring you a local experience with ease and convenience. All of our efforts is just to contribute to creating a perfect trip for you, and we are so thankful that you recognized that. We hope to have more chances to see you in the near future. Wish you plenty of health and happiness! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 23, 2018
It is a good hotel with a great location. Staff is very friendly and helpful.
Comment from Hotel Management
Jan 23, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Sir/Madam, Thank you so much for choosing Hanoi Imperial Hotel and spending your precious time on writing feedback about your stay with us. Your 5-out-of-5 evaluation really made our day, because we do care about your feedback which will help us remain good points and improve our shortages. Once again, thank you for your kind words about our hotel location and hotel staff. We look forward to seeing you back Hanoi Imperial Hotel soon. Best wishes for you! Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

One of the best hotel experience

Posted Jan 23, 2018
There had been communication problem with my driver going to hotel. The hotel staff took extra effort to fetch me from where we are (not too far but still) and bring me to hotel. I was upgraded to deluxe room with nice bath tub. They gave me fruit platter and juice which is nice. Room was cleaned every day and adequate for stay. Staff were magnificent. One of the best teams I encountered.
Comment from Hotel Management
Jan 23, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Ms. Diane, On behalf of Hanoi Imperial Hotel, I am much obliged to you for choosing us to stay during the recent trip to Hanoi. We are very pleased to hear that you enjoyed your time here with a nice room and enthusiastic service. From the bottom of our heart, we really hope to have a chance to serve you with a longer stay. That would be an invaluable gift for the whole team Once again, thank you and wish you happiness in your life. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Oasis in Old Hanoi

Posted Jan 16, 2018
Pros: Professional Staff, great location to local events , shopping restaurants and entertainment
Location: Hoan Kiem Lake is a central meeting place for many locals . Great way to meet Vietnamese and witness weekly activities.
The Hanoi Imperial is excellent value, The hotel is within a 5 minute walk from Hoan Kiem lake and close to all of the major attractions in Old Hanoi. The staff are welcoming and very professional at arranging tours, taxi's as well as advice on where to eat , local events and customs. Breakfast is well appointed with both asian and western dishes.
Comment from Hotel Management
Jan 17, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr. Ross, Thank you so much for coming and staying at Hanoi Imperial Hotel. We are very glad to receive such a nice feedback from you and know that you did enjoy your time with us. Apart from the convenient location, we are always willing to create a memorable experience by providing you with caring and professional customer service. Once again, on behalf of the whole team, I highly appreciate your precious review and hope to serve you on your next visit to Hanoi. Wish you the best of luck and health! Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky, US

Good hotel in the center

Posted Jan 15, 2018
I actually booked my stay at other hotel, but they delivered awful service and downgraded room, I couldn’t sleep through that night, so I decided to move elsewhere. This hotel has very good location and had a discount on that day so I decided to book with them. I wished I had booked with them earlier. The room was nice and much more spacious in comparison with the one that I spent the night before, with only 5 bucks higher. I really like breakfast buffet food with eggs made to order, Vietnamese pho and some Asian dishes. The staff was amazing. I talked to them that I couldn’t sleep well earlier night, they offered me discount to their massage and sent me herbal tea to my room
Comment from Hotel Management
Jan 17, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr. SmithP, On behalf of the whole team, I would like to give you our sincere gratitude for choosing to stay at Hanoi Imperial Hotel.We are so pleased to know that you like our hotel room and customer service and to be a nice memory in your visit to Hanoi. Our friendly and enthusiastic team are so thankful to be appreciated by you and really hope to welcome you back with a longer stay. Once again, thank you so much for your kind words and wish you all the bests! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Centrally located hotel at good price

Posted Jan 8, 2018
Pros: location, staff, breakfast
Cons: nothing
Location: walking,food & drinks
I stayed here only 1 night but could say they had excellent accommodation and hospitality. The staff were well trained and well mannered in professional way, still very friendly. The location was ideal for everything. It took only a 100fts walk to the lake and a step out to have a good lunch.
Comment from Hotel Management
Jan 8, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr. Matt, On behalf of the whole team, I would like to send you our thankfulness for choosing Hanoi Imperial Hotel. It is great to see you enjoyed your stay with good food, good room and good service from our staffs. Thank you for spending your valuable time on sharing your real experience and giving us all of these nice words. We are looking forward to seeing you and your family on your next visit. We wish you unstinted happiness and good health in your life. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Singaore

Great Location and Superb Service!

Posted Jan 4, 2018
Pros: Great Location, Excellent Breakfast . Superb Service!
Location: Hoang Kiem Lake areas with many great cafes and restaurants! Weekend Night Market also within walking distance!
Although I only booked the stay for 1 night, I have actually booked my Vietnam tours with them. Their prompt response to my inquires and also customised the tour programmes to suit my needs. I basically have no worries for planning my holiday. Tour package prices are also reasonable! I am very impressed by their team. I need not introduce myself and they know who I am and everyone is well aware of my itinerary. They will brief me over and over again and inform me of the timings to take note. Everything was well organised! Do not be discouraged by the old looking room setting. I find it very local and comfortable! everything is clean, neat and comfortable actually! Breakfast is the best I had throughout my stay in Vietnam!
Comment from Hotel Management
Jan 7, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr. Wpseah, It is our great honor to hear from you. On behalf of Hanoi Imperial Hotel, thank you so much for choosing us for your stay in Hanoi. We are so glad to know you did enjoy your time with us and satisfied with our service. No matter how long you stay at Hanoi Imperial Hotel, we always try our best to keep everything well-organized and provide you with the most comfortable stay. Once again, we are so grateful to have you as our guests and do hope to see you in the near future. Thank you very much for your kind words and wish you all the bests. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

What not to love?

Posted Jan 2, 2018
Pros: staff, location, room size, breakfast
Cons: maybe the hotel only needs little more decors.
Fantastic service, extremely helpful staff, great location, good room. This is one of the best hotel in town. Will come back to stay if I have a chance.
Comment from Hotel Management
Jan 2, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Ms. Sarah, On behalf of Hanoi Imperial Hotel's team, I would like to send you our gratefulness for choosing us for your stay in Hanoi. We felt very lucky to be your best choice among plenty of hotels in the Old Town. We acknowledge that our hotel may not be the nicest one, but we are much more pleased to know you recognized our true value is the comfortable hotel room and good service. Once again, we highly appreciate your precious feedback. We look forward to seeing you! Wish you happiness and good health in your life. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Very good accommodation at reasonable price

Posted Jan 2, 2018
Room is large. Bathroom with bathtub was good. Breakfast was delicious. Staff were very attentive and helpful. Right in the center of everything with a few walks. We booked last minute room and got a really good deal. Absolutely satisfied.
Comment from Hotel Management
Jan 2, 2018 by Lee Nguyen Mr. - Managing Director, Hotel Management
Dear Mr./Ms. MK, Thank you very much for choosing Hanoi Imperial Hotel for your stay in Hanoi. We are so glad that you enjoyed your stay and especially satisfied with our hotel room and location. Moreover, we always want to support our beloved guests and offer you a good deal to make your trip more special. Your return to our hotel would be a big gift for our team. We do hope to see you in the near future and wish you all the best! Kind regards,