Ratings based on 143 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ho Chi Minh City

great value

Posted Jan 2, 2018
Pros: great staff
first trip to Hanoi and the staff was fantastic. Especially Vy who couldnt have been more helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
The service of the front desk staff is fast and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Great place to stay in the heart of Ha Noi!

Posted Dec 19, 2017
Pros: Clean and easy to get to.
Cons: Not much...
Location: Everything you could ever need is within walking distance.
The staff is very caring and helpful. They didn't hesitate for a minute to give a helping hand. The breakfast spread was also amazing. Walking distance to anything you could ever need. Oh, and the scooters are awesome! I don't understand the way they drive, but it seems to work. i.e., no accidents and no one flipping the middle finger. people getting cut off one after the other.. It's fun to watch and be a part of!!! Great place and I fully recommend the stay!
4 out of 5
by A verified traveler

A Good Alternative at a Reasonable Price

Posted Nov 20, 2017 on Hotels
I usually stay at the Hilton Opera, but it was full, so I tried the Hilton Garden close by. I was still within an easy walk of the busy and fun Hoan Kiem area and five minutes from the Hilton Opera, where my meetings were held. Very convenient.
4 out of 5
by A verified traveler

Fleas in the carpet

Posted Oct 2, 2017 on Hotels
There were fleas in the carpet. Location was excellent. Other things were standard.
4 out of 5
by Dinh Dung

I love staying in this hotel for business trip

Posted Sep 10, 2017 on Hotels
Good quality of service and reasonable price
4 out of 5
by A verified traveler

Great location in Hanoi

Posted Jun 26, 2017 on Hotels
Great location in Hanoi. Front desk service was ok. Not up to Hilton stsndards.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Stayed here just a few hours on a layover. A bit far from the airport (40 minutes in regular traffic) but but a comfortable bed was all I really needed. The area is nice but restaurants nearby tend to close around 10:30PM. Staff was very helpful in arranging transportation to the airport with a standard fee of 360,000 VND for one way.
3 out of 5
by A verified traveler from Chicago, Illinois

Hilton Garden Hotel

Posted Mar 19, 2017
Pros: Nothing
Cons: Lower the price to 3 star equivalent
Location: OK
Check-in was easy. But, room had water damage, no mini bar, pantry was small and poorly stocked, very small fitness facilities, no pool, and price was very high given the amenities.