Ratings based on 358 Verified Reviews

4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

A bit noisy

Posted May 22, 2017
Room was Wright next to the main street and as it was not double glazed it was very noisy.
3 out of 5
Recommended
for Everyone
by A verified traveler

Practical for kids and the breakfast is good.

Posted May 18, 2017
The play ground is great for the kids but the pool/pool area is not so nice, we did'nt swim. The furniture can also be a little tatty but the staff are very keen to please and are very accommodating, we complained about the tatty chairs and they had them replaced. Our taxi was 10 minutes late to pick us up so they have given us a complimentary ride to the airport and a bowl of fresh fruit as compensation. Good service but its a little dated.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Centrally located furnished apartments and Suites

Posted May 10, 2017
Pros: See above
Cons: See Above
Location: Plenty to shop nearby with easy access to handicraft, art and other shops.
The accommodation is spacious and centrally located within walking distance of the main shopping areas. There is a well stocked mart on the ground floor that provides all the basics and more and this coupled with the cafes and other establishments ensure that you do not have to go far for food or a haircut. The Jaspas restaurant on the 4th floor is very good and offers a wide range of cuisine that could be ordered as room service. Pros: - Well located, very spacious and well equipped including a washer dryer - Service levels are good and courteous though we did encounter a sour and unhelpful late night front office desk staff. But the rest were more than eager to provide assistance. - Easy access to metered taxis Cons: - Rooms need refurbishing and seem furnishings look tired and there are carpet stains - Beds are not the most comfortable. Pillows definitely need to be changed to more firmer ones as the current ones seem to crumple in a heap.
5 out of 5
by A verified traveler

Posted May 3, 2017 on Hotels
Great for families - very large apartment with plenty of space for kids and also English channels for them to watch on TV. LOVED IT! We stayed on a holiday weekend, so the water was not hot for showers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017 on Wotif
Very attentive staff. Right in the thick of city life. So busy makes it difficult to get around on foot. Especially crossing roads.
Comment from Hotel Management
May 29, 2017 by LYP, Hotel Management
Greetings from Somerset Grand Hanoi. It is great to have you stay with us. We are happy that you like our serviced residence. We look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel walking distance to the lake.

Posted Apr 18, 2017
Lovely hotel good breakfast. Nice room. Close to shops and lake
Comment from Hotel Management
May 29, 2017 by LYP, Hotel Management
Thank you for your review of our serviced residence. We are glad that you like the location of our property as well as the breakfast service. We hope you will stay with us again soon.
5 out of 5
by A verified traveler

Highly recommended

Posted Apr 17, 2017 on Hotels
Though the property is old, it is very well maintained. The 2 bedrooms was spacious and provide ample space for our family to rest after a long day in Hanoi. WiFi, TV channels, amenities are excellent. The only downside is the speed of lift can take quite a bit of your time. Overall a great stay and Somerset did not disappoint!
Comment from Hotel Management
May 29, 2017 by James L, Hotel Management
Thank you for taking time to share your stay experience. We are delighted to know that you had comfortable and memorable stay. Your compliments will certainly motivate us to continually improve our service delivery. We look forward to welcoming you again.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 3, 2017
We've stayed that for one night and we couldn't see many place.
Comment from Hotel Management
May 29, 2017 by LYP, Hotel Management
It is great to have you stay with us. We hope that you could have stayed a few days more in this charming city so you could explore the rustic charm of Hanoi. We look forward to have the opportunity to host you during your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tehran

Posted Apr 3, 2017
This hotel is historical and Sigon city is fantastic.
Comment from Hotel Management
May 29, 2017 by LYP, Hotel Management
Thank you for sharing your stay experience. We are glad that you like the location of our serviced residence. We hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York USA

Nice unit close to amenities

Posted Apr 2, 2017
Pros: Unit size, location
Cons: Balcony small with poor view: can not be change More bottled water
Location: Restaurant old quarter and French quarter
Very nice staff Nice unit, small balcony Close to amenities Good location
Comment from Hotel Management
Apr 2, 2017 by James L, Hotel Management
Thank you for your review of our serviced residence. We are delighted to learn that you like our property and that you had a memorable stay. We are appreciative of your feedback and look forward to welcoming you again.