Ratings based on 117 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Hobbs, New Mexico

Awful Staff!!!

Posted Apr 9, 2018
After a long week I was extremely excited to be welcomed to a hotel where my family and I could relax. Unfortunately that wasn’t the case, I had issues from the get go. I was informed before I even made it to my hotel that they could not accommodate me for my room because the room I requested on Expedia was not available when I got to the hotel. Then I was informed by another representative that it was avalaible, and that there would be no problem. The first night was fine, then my in-laws were in the room on the same floor as us. Their heater went out, they couldn’t accommodate us for a two bedroom suite like we had requested in tha first place because they were sold out. Unfortunately when we requested items from up front they gentlemen told us it wasn’t his problem and to call Expedia. We were given the run around on how we had booked third party and how we had to contact them and how they were unable to help us. Later someone brought my in-laws a space heater which was kind of them but it wasn’t even warm and didn’t warm the whole room. We called down stairs for extra blankets and were told that there were not any extras, and that the whole hotel was booked and there weren’t any avalaible. It was an awful weeeknd, went down stairs to speak with thto front desk and I was mocked in front of my daughter, where the rep told the lady in the back that I talked to much and asked for too much. We should have booked some where else, and I will never stay here again... A. Soto
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Excellent reception, very clean and quiet room, superb breakfast, omelets etc. , easy to find. Very reasonable, higher price during the week because of oil business
4 out of 5
by A verified traveler

Misleading

Posted Feb 11, 2018 on Hotels
It was a nice stay except for the fact that I was charged to use the conference room when before booking the room I was told I did not have to pay extra if I were to stay at the hotel. It was very upsetting and disappointing that I was lied to when I booked my rooms.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 27, 2018 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 25, 2018 on Hotels
5 out of 5
by A verified traveler

Posted Jan 21, 2018 on Hotels
Everything was good except for the heater I couldn't put it higher than 65 degrees .
4 out of 5
by A verified traveler from Hobbs , NM

Heater in room not working properly .

Posted Jan 16, 2018
No heat ! Heater would only adjust to 65 degrees .
5 out of 5
Recommended
for Everyone
by A verified traveler from el paso tx

Nice hotel

Posted Jan 16, 2018
Very good hotel stayed there to work next morning. I was well rested