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Reviews of Hotel Zugbruecke Grenzau

4.5 out of 5
Hotel Zugbruecke Grenzau
Brexbachstrasse 11-17, Hoehr-Grenzhausen, RP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 248 reviews" "
Rating 8 - Good. 81 out of 248 reviews" "
Rating 6 - Okay. 19 out of 248 reviews" "
Rating 4 - Poor. 5 out of 248 reviews" "
Rating 2 - Terrible. 3 out of 248 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Piotr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

darko

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything very nice
Stayed 2 nights in Oct 2023
Response from The Hotel Zugbrücke team on Oct 16, 2023
Thanks for your good rating!We are happy you had a good time in our hotel. It would be nice to welcome you back again in the future!Kind regardsThe Team of Hotel Zugbrücke

8/10 Good

MICHAEL

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
a good experience
the hotel & the room were ok. the rooms were not ready at 20:00. they supose to be readt at 15:00. the breakfast was ok at least 2 days the food was not fresh. they use the rest of the food for the next day. like fruits, smoke fish.....
Stayed 5 nights in May 2023
Response from Hotel Zugbrücke team on Jun 14, 2023
Thanks for your rating!We are happy you had a good time in our hotel.Your rooms were ready at your arrival time, however, the rooms did not suit you. Therefore, you took the opportunity to change your rooms.Best regardsThe Hotel Zugbrücke team

10/10 Excellent

Tim

Stayed 1 night in Aug 2022

8/10 Good

A

Stayed 1 night in Jul 2022
Response from Ihr Team der Zugbrücke on Jul 8, 2022
Vielen Dank für Ihr Feedback! Schön, dass Sie sich bei uns wohlgefühlt haben. Bis hoffentlich bald! Beste Grüße aus Grenzau

6/10 Okay

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice hotel but give the restaurant a miss.
Nice hotel, nice location, nice people but awful food. I ordered a steak that was tough and full of gristle and fat. The peppercorn sauce was sweet and not peppery at all. The restaurant made a big deal of their steaks, i wouldnt feed it to my dog.
Stayed 1 night in Sep 2021
Response from Team of Hotel Zugbrücke on Sep 10, 2021
We were happy that you visited us and thank you for the time you have taken for your feedback! Super that you like our location and the staff. We are sorry we could not completely satisfy you with our food in the restaurant. We have given your advice to the kitchen. We would be very happy if we may welcome you back soon. Best regards from Grenzau The Team of Hotel Zugbrücke

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from Front Office Manager on Nov 26, 2019
Herzlichen Dank für Ihren Aufenthalt in der Zugbrücke Grenzau. Wir freuen uns über Ihre positive Bewertung. Mit besten Grüßen aus Grenzau Ihr Team der Zugbrücke

6/10 Okay

Darren

Liked: Cleanliness
hotel was unusual - quirky but very peaceful in a nice quiet countryside location - service was very inconsistent though.......
Stayed 1 night in Jun 2019
Response from Front Office Manager on Aug 8, 2019
Thank you for your stay and your feedback. We have also modern designed rooms. Maybe that would be an option for you. We hope to welcome you again in the future. Kind regards The Team of Hotel Zugbrücke

10/10 Excellent

Equival

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, beautiful hotel with great breakfast
The hotel and location are both beautiful. Lovely walks in the surrounding area. The pool and spa facilities were nice with a great sun terrace and outdoor jacuzzi. Children are allowed in this area though which made it less relaxing than it could have been. The breakfast buffet was outstanding and included glasses of fizz, a great start to the day! We had the evening buffet at an extra charge, which was outstanding. Guests would definitely need a car, as it is far from the train station. There is plenty of parking spaces.
Stayed 3 nights in Jul 2019
Response from Front Office Manager on Aug 8, 2019
Thanks for your stay and the great review. Hope to welcome you soon again. Kind regards The Team of Hotel Zugbrücke

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Very nice hotel , clean and confotable room, good wifi , good breakfast , big gym .
Stayed 1 night in May 2019
Response from Front Office Manager on May 6, 2019
Dear Marius, thank you for your stay and the good review. We really appreciate. We are looking forward to welcome your soon again. Kind regards The Team of Hotel Zugrbücke

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quiet location
We had a meeting near by with a local company. We loved our stay at this hotel. Great, friendly service, a fabulous restaurant in the hotel. A nice bar area and a castle ruin just a short walk away. A great location for a weekend getaway in eastern Germany. The only negative is that the beds were small singles
Stayed 1 night in Mar 2019
Response from Front Office Manager on Apr 4, 2019
Dear Randy, thanks for you kind review and your feedback. We are happy everything was fine. Next time we can put your beds together to a bigger bed. Just give us a short information by booking. Hope to welcome you soon again. Kind regards The Team of Hotel Zugbrücke

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The shower heads in the rooms are cheap rubbish and certainly do not reflect the prices you pay for the rooms. I complained about his multiple times to the hotel owner, but it seems since he does not use the rooms he does not care. This is certainly a top-class hotel, but we need top- class shower heads.
Stayed 1 night in Jan 2019
Response from Front Office Manager on Feb 14, 2019
We were happy that you visited us and thank you for the time you have taken for your feedback! We are sorry we could not completely satisfy you with our service. We would be very happy if we may welcome you back soon. Best regards from Grenzau The Team of Hotel Zugbrücke

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great value for mone, clean and tidy
Stayed 1 night in Sep 2018
Response from Sandra on Sep 25, 2018
Thank you for your kind rating The Team of Hotel Zugbrücke

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Sandra on Sep 25, 2018
Thank you for your kind rating The Team of Hotel Zugbrücke

10/10 Excellent

Rich, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel to stay at when visiting Koblenz. Beautiful surroundings and my favorite breakfast buffet in the Rhineland.
Stayed 1 night in Sep 2018
Response from Your team of the Zugbruecke on Sep 14, 2018
Hello and thank you for your feedback. We are glad to read, that this is your favorite. We hope to see you soon again. Kind regards from Grenzau Your team of the Zugbruecke

10/10 Excellent

Rich, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel just outside of Koblenz
I stay at Zugbruecke every year - more for the surroundings than anything else. The hotel has great facilities and probably my favorite buffet of all the hotels i've stayed at. The staff is top notch and will go out of their way to help if asked.
Stayed 2 nights in Sep 2017
Response from Ass. Frontoffice Manager on Nov 7, 2017
Dear Rich, thank you very much for your very kind review. We are happy to read that Hotel Zugbrücke ist your favorite and you enjoyed your stay with us. We hope to see you again. Best regards The Zugbrücke Staff

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, but far away from everything
Excellent location in a small town in the middle of the woods (but of course, far away from everything). The restaurant is excellent and top notch, but there is also a regular bar where you can eat excellent pizza and play some bowling. The spa area is great!

2/10 Terrible

Francesco

Disliked: Staff & service, room comfort
Worst experience.
overrated place. And staff is very rude. I cannot complain enough about this hotel. Go to the one next door.

8/10 Good

Ger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant closes exactly at 22.00 hr and not 22.05. Staff not prepared to make me a salat despite late arrival Also at bar no service for a wine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel close to Koblenz
I use this hotel when I am visiting Koblenz. The facilities are top notch. The rooms, while dated - are comfortable and clean. The food is excellent and the breakfast is off the charts.
Response from Ass. Front Office Manager on Sep 25, 2016
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again. Kind regards, the Zugbrücke staff

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely location
Nice hotel, good buffet breakfast. Staff were ok, did not speak good English, at reception. Dining staff were excellent

10/10 Excellent

Jenifer, Devon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koblenz/Rhine stay
We stayed here for a visit to Koblenz and the Rhine and its position 10 km outside the city in the countryside was perfect. The room was medium size and had everything you could need provided. We asked for extra pillows and these were provided immediately. The restaurant food was excellent.
Response from ZB on Nov 21, 2015
Dear Guest, we are delighted that you enjoyed your stay with us. Thank you for taking time to review our hotel. We hope to see you soon again. Kind regards, the Zugbrücke staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
three days in a nice place
We enjoy our stay, walking around, using hotel facilities and driving to different places near by. Since we live in Peru, we don't see another stay pretty soon, but in a near future ........ thanks
Response from ZB on Aug 4, 2015
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay. We look forward to your next stay. Yours sincerely, Team of Hotel Zugbrücke

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hi staff turn-around
I am a regular at this hotel, What's frustrating that staff are not well paid and expect tips. Friendliness was better in the past.

10/10 Excellent

Rich, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings...quality breakfast.
This is one of my favorite hotels when traveling to Koblenz. It's a bit of a drive to the city center, but I prefer this hotel to the other options closer to the city. The surroundings and facilities are great. The included breakfast is top notch, the staff is always pleasant and willing to help. The rooms are getting a bit dated, but are still acceptable when compared to others in the area.
Response from ZB on Mar 28, 2015
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay again and hope to see you again very soon. Yours sincerely, Team of Hotel Zugbrücke

8/10 Good

Ilan Roth, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My comment relates to the hotel Zugbruecke as well as to Hotels.com. I booked the hotel and prepaid for it, however at check-out , although I showed the reservation in which it was stated explicitly that the booking is guaranteed and paid for with free breakfast, they claimed that they did not get this information and charged me for the hotel and the breakfasts. I paid fully the fare and stated that will ask compensation. I tried to call the hotel according to the number supplied on the receipt - to no avail. Can anyone answer and resolve the impasse? At this moment I was charged TWICE.

10/10 Excellent

Emily, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel away from it all.
A large hotel in beautiful surroundings which can be explored on foot using the footpaths nearby. We ate a la carte in the restaurant twice and received excellent food and service. A buffet dinner is also available. Breakfast was. fantastic with lots of choice. The room was a reasonable size, had a bath with shower and, a balcony overlooking the stream which was lovely. The only downside was there was no air-conditioning. It was very hot during our stay and opening the windows meant we were kept awake by noise from the bar. Had the weather been cooler this wouldn't have been a problem.
Response from ZB on Jul 14, 2014
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Team of Hotel Zugbrücke

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar!
This is a lovely hotel set in a very peaceful valley surrounded by beautiful forrest. We stayed in a basic room that was more than adequate. Breakfast was the best we've ever had at any hotel and the wellness area and pool were superb. Would highly recommend.

8/10 Good

DECLERCK P., BRUGGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 STARS IN GRENZAU
Great hotels with spa and swimmingpool facilities. Pitorersc settings and very good service!!
Response from ZB on Jul 5, 2014
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Team of Hotel Zugbrücke

10/10 Excellent

Runyan, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway
The hotel decor was a little more modern than we like, however, the staff was very friendly and the breakfast was great! The location is neat because it is nested between some rather large hills with a view of an historic castle. Wonderful place.
Response from ZB on Jul 5, 2014
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Team of Hotel Zugbrücke

10/10 Excellent

Alexander, Brussels, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome deal
this was a superb hotel. The dinner buffet was amazing as well as the free breakfast buffet in the morning. Not only were there robes and sauna towels waiting on our bed for our arrival but the hotel also has sauna, indoor pool, whirlpool, oxyegen and relaxition room, and a full service massage and spa area. We might just come back there just to stay in the hotel.

10/10 Excellent

UK Business Traveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place set in the hills with a wonderful spa
Great spa and pool. Food very good.

10/10 Excellent

Dmitriy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quaint
Perfect location for a quiet getaway. The hotel location was located in a small village but close enough to Deutsches Eck which is worth checking out. The staff at the hotel spoke english and were very helpful as to what was around. There was a castle and several beautiful hiking trails within a walking distance of the hotel. Hotel room was very clean and modern, the only downside was the lack of queen bedrooms. Double beds (pushed together) kept moving apart which made it very interesting. Overall, the hotel is great, but the atmosphere of the town and the quietness around makes the whole thing even better.

4/10 Poor

shrestha, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
good

10/10 Excellent

Tom, Overland Park, KS USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a getaway.
Excellent hotel, with a true European flair. We had a very nice stay. Staff was very polite and helpful at all times.
Response from ZB on Jul 4, 2014
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Team of Hotel Zugbrücke

8/10 Good

michael

Liked: Cleanliness, staff & service
Nice quiet location in the Rhineland
Not much to see or do. Hotel was clean but a bit sparse and dated. Staff were very nice. Rooms were adequate size. I didn't try the healthspa but it looked nice. The place was fine but nothing exceptional. It was an easy base to explore the region from - the roads in and out were beautiful.

10/10 Excellent

Erin, Brisbane QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting, superb hotel
This hotel is situated in the most beautiful location, the drive to get there is so impressive and when you finally arrive the hotel is much the same. The staff were friendly on arrival and confirmed all of our requests. The rooms were spacious and comfortable and we enjoyed the extra touches like the bathrobes. We had room service for dinner and it was very quick plus the food was tasty. Breakfast the next day was excellent and had a great variety of choices. We used the pool/spa while we were there and it was clean and very kid friendly. The pool was indoors and the spa outdoors. There was a day spa and a fitness centre which we didn't use, but mainly because it didn't open until 9.30am. Overall a great hotel to stay at and I would recommend it anyone who enjoys quality.
Response from ZB on Jul 5, 2014
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Team of Hotel Zugbrücke

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPECTACULAR
We thoroughly enjoyed our stay. The staff was very friendly and our room was quite comfortable. You will appreciate the coziness of this hotel and its amenities.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near enough to Koblenz but quiet and peaceful
Loved the pool and the outdoor jacuzzi. Loved Mannis across the road and the fact that you could go bowling

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a great place
I wanted to stay outside the city on a drive from Frankfurt to Brussels. i just selected this based on location. what a find. It is back in a valley and the staff was wonderful. I'll be back for a longer stay soon

10/10 Excellent

Dirk, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Zugbruecke - a relaxing stay near Koblenz
We had a pleasant 3 day stay at this hotel and definitely recommend it as long as you do not want to be near a city center as it is about 15 minutes away from Koblenz. The staff was extremely helpful and the ammenites (spa, restaurants, ping pong, bowling) were all fantastic.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay near Koblenz
I needed a hotel within an hour of the Nurburgring, and this one did just fine. Nestled in some hills, it was really more of a health resort type of hotel. The room was adequate, and the buffet breakfast was quite good (at no extra charge). The hotel is surrounded by lots of other eating establishments, all designed to be within walking distance (though I did not explore them or the surrounding area).

10/10 Excellent

Thomas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Great leasure facilities. Internet access is via T-Mobile in Germany and payable. The hotel staff is very friendly and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory Hotel
Except for the fact of no air conditioning it was a pleasant stay

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel, würden immer wieder kommen
Ein toller Aufenthalt in einem schönen Hotel, welches ein ganz tolle Lage hat.
Stayed 1 night in Sep 2023
Response from Ihr Team der Zugbrücke on Oct 16, 2023
Vielen Dank für Ihre tolle Bewertung!Super, dass Sie eine schöne Zeit bei uns hatten und Ihnen unsere Lage gefallen hat. Wir würden uns freuen, Sie bald wiederzusehen!Schöne Grüße aus GrenzauIhr Team der Zugbrücke

10/10 Excellent

Nicolas

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Yuri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023